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October 2024 by Dana Renner
While the woman working was great (poor lady was in there by herself and managed to keep professional despite an ever growing line) there should have been at least two other employees there. She had to do everything.
Also, I had an online reservation and while it showed on the waiting line I was there, it did not compute over to the workers station computer. Thankfully despite being busy, she listened and looked up and said that I in fact did have a reservation - even though I had been waiting over 30 minutes since I received the text to go in and be waited on next.
Again, the employee was awesome, but when you run a store so severely understaff it negatively affects the customer experience.
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October 2024 by Kameron Pennick
Why is there only one employee working on the sales floor???? This is ridiculous
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September 2024 by moises paz
Total rip off. Stay away go to ATT or even COX is way better. Costumer service is the worst.
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August 2024 by marvin fisher
Friendly staff
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April 2024 by Gizell Ranzy
Sloppy, that's all I can say
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April 2024 by JcJ Carriers
super helpful, patient and thorough staff.handled entire process of switching phones for us and got us out and on our way.
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February 2024 by Alfred Jones
Horrible customer service this morning. Wish I was serviced by the manager who seemed more knowledgeable and helpful.
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December 2023 by Kyle Rohrbacher
Aaron Brown did a great job helping me get my Wi-Fi account set up!
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November 2023 by Tom Krause
Just payment as fast place better wait line in steelyard waste busy.cheer day
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November 2023 by Shawntéashley LG
My Dad and I visited this location to have services corrected and established. Entering the office, I was immediately greeted by MAYA. She was efficient and kind, and warm, and handled every request with diligence. She assisted with every detail concerning updating my Dad’s service, and fixed everything as it pertains to my parents previous service w/Spectrum.I do regret having to leave in a hurry to make another appointment for and w/my Dad, and not completing a service upgrade that she pitched; and that I was highly interested in signing up with her for… Thank you Maya, and forgive me for not returning and finishing with you. ??I recommend this location, and would always visit here for any in office needs, because everyone on the team there were pleasant and well familiar with their company’s products and services!Thank you again Maya!??
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November 2023 by YM
Patient
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September 2023 by Anthony
Never felt so disrespected in my life before!!!! the man never listend to my problem he said call customer service while multiple people were being waited on.apparently I was the wrong color very sad!!!! we went down there because the wait service was so long online and we got no response had to come back home and sit on the line for an hour and a half with somebody else and we still have to wait till Sunday to have somebody come out the TVs were not supposed to be shut off we were told they couldn’t be set off unless you do it for two months in a row . Now we’re dealing with Disney on spectrum fighting over who’s gonna get the money from, basically, the people have the service will be the ones Paying . And they had to do it on a weekend in football.
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August 2023 by Yulia Burdash
My worst decision was to choose a service from Spectrum . Even after closing the account, they continue to withdraw funds from the card, the employees are extremely incompetent and have no desire to help. What a waste of money and time.
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July 2023 by Luke
Unfortunately, I had an absolutely terrible experience at this store. The staff member who helped me was rude, disrespectful, and told me wrong information. Called Spectrum later that day and they confirmed everything I was told (involving phone options and billing) was completely incorrect.
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July 2023 by Rebecca Hardin
Excellent service! Needed replacement equipment and Gerri was so helpful!
