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February 2024 by Romano Gallini
Scammers, I had 39lbs package that I wanted to ship to Belgium, came to this store and was told that my cost is $823.00. So I went online and it was $248.00 directly through Fedex website(almost $600 difference). Do not come here unless you already have prepaid label or you will be scammed.
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February 2024 by Norman Figures
Employee shipped item to return address. Best and brightest.
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October 2023 by Seh-Rin Sung
After finding out how the first shipment of my boxes arrived via UPS (nearly completely destroyed), I opted to use FedEx after remembering the great experiences I had with shipping items for my previous place of employment in the past.Even though this specific location was a little bit longer of a drive to carry all my items compared to the UPS location, I figured that it was better safe than sorry as I was going to be repeatedly shipping a lot of boxes for the next few foreseeable months at the time.Rachel, Lisa, Laurie, and Don have all taken turns helping me to ship my items with utmost care and professionalism but there was one team member who just happened to be there the most whenever I would come in to ship my items.Rachel was an absolute professional and a delight to talk to at the end of the day after hauling my large shipments over this location.She would move with grace and speed to make sure I had the right type of shipping service for all of my boxes (some had lithium batteries) as well as any additional insurance or extra services I may require (like signature upon delivery and fragile stickers) and always made sure to check with me if anything else was needed.Since I needed to pair the items with their corresponding FedEx shipping labels, she was very fast and accurate in sticking the tracking label close to where my box names were, which I appreciated very much as I needed photographic evidence for the predestination tracking I was doing.I was here several times a week and at one point, almost every day to ship out items daily. I have shipped probably around 80+ boxes in various sizes at this location since my initial visit and am happy to say all of them arrived safely at their destination and in GREAT shape! (Many kudos to the FedEx handling/delivery team as well.)At one point, I didn't have a box for some of the items (swords and camera tripod equipment) and Rachel made a great recommendation for the perfect box the items would need in order to arrive safely at their destination. Needless to say, yes the items did arrive safely and the box itself was ALSO in fantastic shape at the destination!Thank you so much to all of the staff at this location for making my time here absolutely pleasant and handling my items with utmost care and consideration and highly recommend this location for everyone for all your shipping and packing needs.
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October 2023 by jane cola
I called the local store and the automated system would not connect me to the store after many, many attempts to speak to someone in the store. Very frustrating!!
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July 2023 by Lr BNoir
I highly recommend the Rockside office in Independence Ohio. Will is an absolute professional. The family tree banner I order was beautiful.
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June 2023 by J j
Cool.good deal ty for the help packing my item for shipping for free!
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May 2023 by David Ramos
One of the best shopping experiences I had. Totally understood my unique situation and took care of everything seamlessly. Just excellent!
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May 2023 by Didi
Rachel and FedEx did an amazing job. I have shipped several musical instruments in the past through UPS and every single time was very disappointed, and I feel many people don’t understand how delicate and expensive instruments can be. I have been dismissed and been ignored about these concerns in the past. I had never used fedex in the past, but I will only be using fedex to ship my instruments out from now own. I called ahead to make sure there was an option for my specific size of flute case, and not only did Rachel talk me through options over the phone, she made sure I was satisfied with how she packed the flute before I paid. Furthermore, she asked for my opinion on how she did and wanted to see if she should do something else. This was very impressive to me, as most people I feel wouldn’t care as much as she did. I appreciated that she made sure I was satisfied with how she packed the flute, and it made me feel less anxious about sending out such an expensive instrument. I will only be using FedEx in the future.
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March 2023 by Dan P.
Laurie was super helpful! Needed some spiral binding for a priority project, and she helped out on a recent Sunday afternoon! Customer service: excellent Overall cleanliness: excellentTip: Sunday after lunch is a great time; no lines or wait
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March 2023 by Sue Loparo
I was there for printing. Staff is very helpful! They went above and beyond!
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December 2022 by Harley Kasper
Melissa is the epitome of perfect coustomer service, she went out of her way to over achieve on my needs absolutely fantastic!
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September 2022 by Dani Dee
Clean store. Fast service. The young girl at the counter with glasses, I can’t remember her name, she was friendly and super helpful.
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September 2022 by E H.
They are not the cheapest but you can lower your cost by using the self-serve options. I appreciate that the store is always clean and orderly. No matter how many people come in the store they work diligently to help people and get it back down to zero.
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May 2022 by Brandy Brown
A big thank you to Melissa G. For helping me with my prints. Very professional and friendly!
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May 2022 by Lauren K.
I really do not get the poor reviews here! I placed an order online ahead of time for a poster foam board that I wanted to take to the Women's Rally in support of women's rights. The online ordering was easy enough and I had no issues. I had never made a "fancier" sign before so I was just winging it and hoping for the best. While I was initially expecting a 6pm pick-up per the website, I was delighted when my order was ready at noon! I swung through to pick it up and I was literally in and out within 5 minutes. The staff were very friendly and excited to talk to me about my order. It was packaged nicely in a size appropriate bag. The location provided text and email updates along my order process which were helpful. My order turned out perfectly. It was just what I wanted and the printing was even, quality and clear. I had never ordered a foam board for a rally before but this FedEx location made it very easy. Was it a little pricer than I would have liked? Sure, but the prices aren't set by the local locations. I wouldn't hesitate to use this location again for my printing needs.
