-
December 2023 by Tom Reynolds
Excellent bank. Great branch manager, helpful staff, and responsive customer service. Bank employees are easy and good to work with. I have a business checking account and business loan with them. Their rates are reasonable and fair. I highly recommend this bank. It is much better than a big corporate bank.
-
March 2023 by Jacob Hanson
Never and I mean NEVER take a loan from this bank. My car loan was paid off and they still pulled an automatic payment. It had been paid off for 5 days. The customer service is awful and very rude. Plus their online banking set up is terrible and hard to use. Do not use this bank. Hopefully they will go out of business soon.
-
August 2022 by Jason King
Terrible Bank. Really quite simply put, they don't care about the customer. They really don't
-
June 2021 by Stacey P.
do not use this bank!!! They do not work with you on ANYTHING. Especially when you are 86 years old and thought automatic payments were coming out for your car loan, they repossessed it and make you pay the whole car off just to get it back. Horrible customer service. Keith is your typical rude "I repossessed your car idiot" Each their own to what they do. But, I highly suggest never taking a car loan from them EVER!
-
June 2021 by Stacey Parrish
Don’t use. They are not willing to work with you on anything. My grandmother 86 thought her loan payments were coming out. They said they sent her “notifications “ of that. Which she never received. So, they repossessed it. The ONLY way she could get it was to pay the WHOLE AMOUNT SHE OWED ON THE CAR. Thankfully she had the money. Which disappointed a man named Keith very much. He came at us with a horrible attitude and then accused us of having one and if we didn’t change our tones he would disconnect. Someone who had on time payments her whole loan. Disgusting. Unprofessional. Never take a loan if offered by this company.
-
March 2021 by Jason
AVOID THIS BANK!!! Without my consent or knowledge they changed my free checking account (which I only use to pay specific bills, I have never held any balance) into a 15$ a month interest bearing account....which requires a 5000$ balance. Since this was a free Billpaying account I also don’t look at transactions very often, so this 15$ transaction happened 8 times over the course of a year. I called into their corporate office and the local office in Hudson expecting an apology and an easy refund...instead I got refusals from rude people. I wouldn’t recommend this bank to anyone.
-
February 2021 by Michael P.
DO NOT BANK HERE. Without my authorization or knowledge they changed my free checking account into a 15$ a month checking account. This is the second time in 2 years they have charged hidden fees with no warning. Avoid at all costs.
-
December 2020 by Shawn Hustler
Your money is not safe in this Bank.
-
July 2017 by Scott Mitchell
Northwest Bank gave me the best rate on my new auto loan. Thanks!
-
May 2017 by Tyler Reinel
The people that work there are really friendly and will help you with everything. They also have candy and cookies for customers free of charge.
