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“I was so nervous about feeling dumb when I walked through door. When Sam said “hello , have a seat. “, I was immediately calm and reassured. She was patient , and made me feel at ease. I understood everything. It was an easy, informative, and really good experience.”
“This Single Number Communications system has saved us countless hours of administrative time and money and the anonymity of providing personal reception options is priceless. Great system! Great Service!”
“Devon the Assistant Manager, and Tyler are OUTSTANDING. I came in for a storage issue that has been bothering me (for month's) and both of these guys solved it for me in an hour and were more than happy to help. I cannot express in word's how much these 2 helped me with my phone, and did so professionally, respectfully, and with positive attitudes. To the district manager, both of these guy's deserve recognition AND promotion's. I Will DEFINITELY be coming back because of them and their positivity. ???”
“Stopped in to get new 5G home set up at a new address - Zach was very helpful, knowledgeable and friendly! Even called Verizon for me to help process my order - would highly recommend him!”
“I stopped in the store because I was having technical issues and Vicki and Kayleigh were absolutely awesome! They were very friendly, knowledgeable and expeditious! I’d like to thank them for their stunning professionalism and a job well done!”
“Great customer service and excellent experience from Monica! Went in for T-Mobile Tuesday free offer and walked out with the car charging solution for my new IPhone 15 ProMax. She was kind, knowledgeable and took the time to audit my account to ensure I was receiving the best possible service from wireless to Hone Internet. Atmosphere in store was Amazing. Customers were being put first and walking out with a solution to their needs! Great place to visit for EVERYTHING T-Mobile! Thanks again Monica!”
“I had such a good experience at this T-Mobile location. All of the staff was friendly and helpful, but Tori went above and beyond! She was compassionate, knowledgeable, and patient. I did not feel rushed once! Not only did I get my issues resolved, but I left with a smile on my face. 10/10 recommend!”
“The gentleman at the desk knew exactly how to solve the problem I was having requesting a new number for my new phone. My new phone number was still ringing under the old number. He was very knowledgeable and took the time to explain the process and gave me a new number that matched with the new phone. He deserves a raise T- mobile?”
“NIC (Daryl Bunch) is wonderful to work with. Daryl is always quick to help out with updating system information and answering any questions. I highly recommend NIC.”
“I cannot say enough good words about Chad! Very educated and kind… Had patience and explained everything in detail! VERIZON is lucky to have him as an employee!”
“My first visit to a Spectrum store. I'm long time customer who finally was completely satisfied with Spectrum customer service experience. I worked with Emily to upgrade & revise my services. She was polite, knowledgeable and made sure me expectations were met. Well done!”
“CSR'S went above and beyond to help solve my problem, which is the first time I had one! It was software related. But replaced my phone (under warranty) just on case! I guess I am one of the lucky ones with Verizon!”
“Jordan from the Verizon corporate store in Cuyahoga falls helped me to port my phone to a another carrier. This process took hours and Jordan expertly navigated all the nuances that had to be done to complete this process. Without his expertise this wouldn't have been possible. Thank you Jordan! will definitely come back. Hope he gets a raise”
“This high tech, modern store with even a pick up locker to obtain your orders contactless was pretty neat. There was a significant wait for an associate, so unfortunately I didn't get any face to face but I know that Verizon is the gold standard. Unfortunately you can't hold any of the phones due to security purposes. ?I still recommend this store for your next pruchase!”
“Happened to see this and brought back memories. I was part of the original team that did the layout of cable town and built this facility. Pat Flannigan, Robin Sanders, Curtis Gram and myself rocked that place. So glad to see that many techs are still getting trained up properly. Hope it inspires some of you to move to training and help be the next leaders. Go get it and be safe!”
“This is my local Spectrum store. They sell phones and such, but they are also where you can get cable service and repair parts. I have come here to replace a bad remote and was in and out in just a few minutes.”
“Went here for an interview. Was given specific instructions where to go, park, and enter the building. Ended up landing the job. So I feel inclined to give five stars. :D”
“Stopped in the store today to get my dad set up with internet and a phone. Tyler helped us and he was FANTASTIC. Super helpful , patient, knowledgeable and made it a very easy and enjoyable experience. I've never had such good service. Thanks for everything Tyler!!!!”
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“Levi and Joe are great with customer service! Helped with new tablet purchase and was straight forward with everything! Will be coming back for all my Verizon needs!”