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December 2023 by Kapil Y.
Yesterday, I attended my tire service appointment, and upon inquiring about the updated documents, the manager at the Tire Center raised his voice and displayed rude and disrespectful behavior. He justified his actions by citing his 9-hour shift as the reason. When I requested to speak with the manager, I was informed that both the manager and the facility manager were off duty, and I was directed to speak with another staff member.To my surprise, they handed me a blank notepad instead of providing a formal document, making me feel as though this was not the standard procedure for filing a complaint, potentially allowing them to dismiss it easily. I had to visit the front office to inquire about a higher-ranking manager. The entire service experience was incredibly stressful, especially considering my membership with Costco. I sincerely hope that Costco takes appropriate measures to train their employees on effective communication and customer service etiquette.
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December 2023 by Sophia S.
This rating is solely for the pharmacy. I love this store overall but every visit I've made with the pharmacy makes me wish I were closer to a different store. Due to a serious health issue for a family member I'm in Costco easily 4-5 times a month. There are two people there I always appreciate seeing and the rest act as if they could not care less about customer service.On several occasions the doctor has written a prescription that they question and instead of calling the doctor, they call us. For example a steroid cream to be used twice a day over entire body was written in a large quantity. They called and literally argued that it was too much to dispense at once and wanted to know where he was putting it. After saying his entire body a few times I had to ask why? It was solely because they would have to order a large container or give multiple tubes to equal the order. Okay, either works but why not ask the doctor that wrote it?They also had an issue with my insurance filling a script as written so they switched it to Costco pricing without clarifying with us. I could have resolved between the doctor and insurance had I been aware. It was only caught when I noticed the price of other medications being higher than usual that he acknowledged they changed all of them. There was no issue with all and would have overcharged me had in it asked. And I am certain for a few they have!Between the attitudes and inconsistencies in service I finally gave up and transferred them to another pharmacy. Not only did they send an incorrect one that was no longer valid but no other scripts made it over and they claim it wasn't intentional. They also claim to have proof of sending the others although nothing valid made it to the new pharmacy. Petty and unprofessional and then proceeds to argue. This is why I moved them. No one deserves to be spoken to or treated with such contempt when paying for a service.
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November 2023 by Frank
Had to wait over a week to make an appointment for installation of tires I purchased on line. When I arrived for my appointment I was told it would be 1 1/2 hours for the tires to be installed. Service is not great. Ended up being around 2 hours. The tires are of good quality and priced reasonably.
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November 2023 by Nigel R.
Clean and well organized store. Very rarely do I wait in line more than 5 min. Staff are friendly and efficient; checkers are also on the ball as you leave the store - once saved me paying for an item I hadn't put in my cart. Thanks!
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August 2023 by Chad D.
Specifically reviewing the Costco Eye Center. Why in 2023 can you not have a digital prescription to get glasses. I log in to My Chart, have a PDF with my Dr. Signature on it but that's not an acceptable prescription format. The sales lady rudely says a print out is 'non negotiable' . But I'm welcome to fax it in, wait is this 1982? I respond I showed this same digital print out last time I got my prescription here, nope.... 'It's non-negotiable!' Guess I'm buying glasses some where else!
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August 2023 by Nadine P.
Costco is the Best! Customer Service is always pleasant and eager to help! Their Deli always has a good variety plus you cannot beat their Roasted Chicken. Bakery is top notch with awesome Muffins, Bagels, Bread, Pies etc, etc! Cakes are yummy too!Costco is my favorite store. We always visit COSTCO when we travel. it is a family joke with the kids........."Where are Mom and Dad? They must be at Costco!"Way to go COSTCO.............Keep up the good work!I forgot to mention the Gas.......they cannot be beaten!!!
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July 2023 by ckbfire67
Tire pricing is good. Tire service not so good. Long wait time. Staff has a lack of urgency and respect for peoples time.
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July 2023 by sameer sthul
Staff are not user friendly. They won't guide you correctly and knows tricks to drain money from your pocket.
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July 2023 by Lin B.
This Costco is well organized & clean. We drive over 40 miles each way to shop here. It's got bulk items such as TP & paper towels as well as fresh fruit, vegetables, meat, frozen food, books etc. The only problem is finding help if you can't locate certain items, so we end up going up & down aisles till we locate the item or similar items. Overall our go-to place for paper goods, etc. Their restrooms are clean & checkout is speedy.
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June 2023 by Michael W.
Very close to homeGreat value Gotta get a hot dog every visit Get my gas here as wellRecently found out they have free air to refill tires near the auto doors
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June 2023 by Sabrije S.
This rating is based on the people that greet you upon entering the store and when you leave. They are snarky and rude! I am tired of them being miserable like they are forced to be there!
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April 2023 by Ben kitay
Professional staff and friendly service. I have been to other locations and recommend this place over the others. They care about what they do here and helped take care of me on a last minute situation. Thank you
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January 2023 by Brandon York
Please do not do business here. Shawn at the tire center is the rudest customer service person I have ever dealt with. I never write reviews and LOVE Costco but my experience here was terrible. Trust me and spend a little more and go to your local mechanic or tire center. This place is overcrowded and rude.
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November 2022 by Mark Takacs
I have a 2019 suburban. called to get tires. no tires that fit in stock, and 2 weeks out for an appointment. I called discount tire, they had 6 or 7 different tires in stock that fit, and got me in the same day. Costco, if you are going to provide the service, do it right. I assume if I had a flat and needed a repair it would ve the same? "sorry, it will be 1 week for us to order your tire, and another week to schedule the appointment" no thanks.
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October 2022 by choi william (윌얌)
Fast, percise, cheap and friendly.What more do you need?
