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December 2023 by Kapil Y.
Yesterday, I attended my tire service appointment, and upon inquiring about the updated documents, the manager at the Tire Center raised his voice and displayed rude and disrespectful behavior. He justified his actions by citing his 9-hour shift as the reason. When I requested to speak with the manager, I was informed that both the manager and the facility manager were off duty, and I was directed to speak with another staff member. To my surprise, they handed me a blank notepad instead of providing a formal document, making me feel as though this was not the standard procedure for filing a complaint, potentially allowing them to dismiss it easily. I had to visit the front office to inquire about a higher-ranking manager. The entire service experience was incredibly stressful, especially considering my membership with Costco. I sincerely hope that Costco takes appropriate measures to train their employees on effective communication and customer service etiquette.
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December 2023 by Sophia S.
This rating is solely for the pharmacy. I love this store overall but every visit I've made with the pharmacy makes me wish I were closer to a different store. Due to a serious health issue for a family member I'm in Costco easily 4-5 times a month. There are two people there I always appreciate seeing and the rest act as if they could not care less about customer service. On several occasions the doctor has written a prescription that they question and instead of calling the doctor, they call us. For example a steroid cream to be used twice a day over entire body was written in a large quantity. They called and literally argued that it was too much to dispense at once and wanted to know where he was putting it. After saying his entire body a few times I had to ask why? It was solely because they would have to order a large container or give multiple tubes to equal the order. Okay, either works but why not ask the doctor that wrote it? They also had an issue with my insurance filling a script as written so they switched it to Costco pricing without clarifying with us. I could have resolved between the doctor and insurance had I been aware. It was only caught when I noticed the price of other medications being higher than usual that he acknowledged they changed all of them. There was no issue with all and would have overcharged me had in it asked. And I am certain for a few they have! Between the attitudes and inconsistencies in service I finally gave up and transferred them to another pharmacy. Not only did they send an incorrect one that was no longer valid but no other scripts made it over and they claim it wasn't intentional. They also claim to have proof of sending the others although nothing valid made it to the new pharmacy. Petty and unprofessional and then proceeds to argue. This is why I moved them. No one deserves to be spoken to or treated with such contempt when paying for a service.
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November 2023 by Nigel R.
Clean and well organized store. Very rarely do I wait in line more than 5 min. Staff are friendly and efficient; checkers are also on the ball as you leave the store - once saved me paying for an item I hadn't put in my cart. Thanks!
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August 2023 by Chad D.
Specifically reviewing the Costco Eye Center. Why in 2023 can you not have a digital prescription to get glasses. I log in to My Chart, have a PDF with my Dr. Signature on it but that's not an acceptable prescription format. The sales lady rudely says a print out is 'non negotiable' . But I'm welcome to fax it in, wait is this 1982? I respond I showed this same digital print out last time I got my prescription here, nope.... 'It's non-negotiable!' Guess I'm buying glasses some where else!
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August 2023 by Nadine P.
Costco is the Best! Customer Service is always pleasant and eager to help! Their Deli always has a good variety plus you cannot beat their Roasted Chicken. Bakery is top notch with awesome Muffins, Bagels, Bread, Pies etc, etc! Cakes are yummy too! Costco is my favorite store. We always visit COSTCO when we travel. it is a family joke with the kids........."Where are Mom and Dad? They must be at Costco!" Way to go COSTCO.............Keep up the good work! I forgot to mention the Gas.......they cannot be beaten!!!
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July 2023 by Lin B.
This Costco is well organized & clean. We drive over 40 miles each way to shop here. It's got bulk items such as TP & paper towels as well as fresh fruit, vegetables, meat, frozen food, books etc. The only problem is finding help if you can't locate certain items, so we end up going up & down aisles till we locate the item or similar items. Overall our go-to place for paper goods, etc. Their restrooms are clean & checkout is speedy.
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June 2023 by Michael W.
Very close to home Great value Gotta get a hot dog every visit Get my gas here as well Recently found out they have free air to refill tires near the auto doors
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June 2023 by Sabrije S.
This rating is based on the people that greet you upon entering the store and when you leave. They are snarky and rude! I am tired of them being miserable like they are forced to be there!
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January 2023 by Julie C.
Usually this Costco is a clean and safe place to go but today at 12:42 the lady checking groceries at the door was so rude. She told us to "get a new line" very rudely because she asked if we found what we needed and my husband responded "not the million dollars we need". She was short and very snarky with her unnecessary comment. I'm disappointed that Costco would put someone who is obviously unhappy at the exit to greet with people that spent several hundreds of dollars there
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July 2022 by Alexis R.
I am giving this two stars because the facility and very clean and stocked . I am knocking 3 stars off for how terribly rude some of the employee's are . 1st of all me and my mom shared a membership. She wasn't with me and her image was on card I had a pool & an outside heater and a cart full of things a little over 1100. The lady at the cash register acted like I was robbing the store , embarrassing was an understatement. Held all my belongings and made me go purchase my own membership. ( I had my children with me and they wanted the pool) , so I went with my tail between my legs and purchased a 120 dollar membership. The lady at the counter who rang me up was so rude as if I was already having a good time... I bought the membership, and walked back to the register where the items I needed to purchase were . I then was rang out and I said to the young guy helping the lady take the items out of my cart if he could please wheel that large cart with pool and heater to front . He said they will help you at the front . Just pull it to the front . I told the guy listen I just had a big surgery a little over a week ago from hip to hip, could you please take it to the front. Finally he agreed and took it up front. That was just my first terrible experience. Now I bought 120 dollar membership I decided I may as well use it . So following two weeks later I take my 80 year old grandma to Costco as she's never been . The lady at register says , "do you both have memberships" I stated no I do she will be using my card because I'm present ( LIKE ME AND MY MOM DID FOR YEARS) . She said sorry new rule you have to do only one transaction per member . I said when did this change she said two weeks ago and we are cracking down ... I responded with okay ( I'm very annoyed ) my purchase once again was 500 my little grandmas was 48 dollars . Then we go to the counter grab a smoothie and a drink . My grandmother is giving my baby a sip of her drink as we are wheeling out to the front and her cart is veering but I'm in the line for them to check receipt while my grandmother is feeding my 1 year old in the cart , the lady hollers out to us ( they only have 1 check out for checking our receipts on a Saturday ) Ma'am did you just cut them? The people in disbelief behind us said no she was there . This is by far the rudest snootiest customer service and I will gladly drive 15 more minutes to strongsville to give them my money!
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May 2022 by Kelly M.
We heard great things about Costco hearing aids and made an appointment at the Boston Heights store for my mother. I've never experienced such rude service (actually lack of service). We arrived early and then waited 35 minutes past our appointment time. The person conducting the hearing test was having a personal issue and needed to leave the booth several times. He finally cut our visit short and suggested we make another appointment. My mother was so upset about the whole thing she was shaking when we left. I wouldn't return to that store if they were giving things away.
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December 2021 by Carol W.
I normally love this Costco because it's so clean and I think their employees are generally knowledgeable and helpful, but this last experience really took the cake. I had the most unpleasant interaction with Melissa. She was incredibly rude to myself and my family and had an air of arrogance about her when asked for help. Not sure how her application made it through!!! Will be making the 45 minute drive to the strongsville location for the foreseeable future.
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October 2021 by Andrea W.
Costco is always great! Gas is cheap, as is everything in the store relative to the outside world. Picked up some salmon, Chex Mix (so many places don't have this!), sweet potato chips, mushrooms, had a bunch of samples including quesadillas and beef jerky. Churros were crunchy on the outside and soft on the inside, was quite tasty.
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September 2021 by Ashley M.
ugh love this Costco. They're nice here, the shelves are stocked, the place is clean. Tons of free samples. Can't beat the prices and quality. Never had a bad experience here with any employee or anything. The cashiers are super effective and timely, so the lines move hella fast. I even had my tires worked on at a different Costco and they did the checkup for free. Even the auto people here are super nice. Hot diggity dog can't beat the $1.50 hot dog and pop deal, which has become an after shopping treat. The parking lot is kinda weirdly set up but whateves, never had an issue finding a spot cause it's huge. Don't try to get gas here 4-6pm on a weekday after work, the lines are craaaazy. Best grocery shopping experience tho treat yo'self and get yo'self a Costco membership today
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August 2021 by Lisa C.
This is an excellent place to stock up on everyday items. My favorites: sparkling water, organic salad mixes; organic mushrooms, cereal, and paper products. The aisles are wide and merchandise is organized well so it's easy to navigate through the store. The cashiers are efficient! There are always plenty of people to assist with the check out process. All employees seem friendly and helpful!
