-
February 2024 by mock draft
Miserable location, employees lie constantly. Avoid this location at all cost. Save yourself time.
-
December 2023 by Carol Eaton
I have been to this location twice, but times I had exceptional service. Alexa set us up great, she was kind and knowledgeable. We purchased the phone from Brandt pike location and they were no help for us to set up tge phone
-
November 2023 by Andrew Garrett
Came to this location today with my mother to get her phone upgraded. Alan helped us and was fantastic, I then inquired on getting my phone upgraded on the same plan, he stated I was eligible and made a list of prices for me written down on a post it note. I decided on a galaxy s23 ultra. I went outside to call my wife regarding the purchase, and as Alan's shift was over, he left. We came back in to upgrade and was met by Manager David. David is responsible for the worst customer service experience I have ever recieved, I had to excuse myself to the bathroom to prevent a panic attack. He stated he needed to go home, however anything me and Alan had discussed was irrelevant and the deal we discussed would not go through and refused to look at my account although he had an iPad in his hand. He told me he could schedule a meeting with me and Alan so we could "hash out what we misheard" I told him either Alan was lying to me or he was, and asked why I would come back to be told I'm wrong. When I stated that this information was all mishandled under his management he became verbally abusive and escalated the situation by yelling "hey hey hey! " at me and told me he's not going to argue at which point I excused myself. We decided to leave as there was nothing that could be done. We got online, and ordered the phone for the exact price Alan had quoted with zero issues, later we picked up the phone and Andrea made our experience wonderful as she finalized the upgrade. David was replaced by a computer today, and I feel he is a liability to other employees and the company. I will never work with him or this store again as long as he's the manager. The fact he didn't want to work or finalize an upgrade, but was willing to schedule me to come back and settle with someone under him shows complete unprofessional behavior and lack of ethical practices, which then resulted in him raising his voice at me. The employees under him get 5 stars.
-
September 2023 by robert corwin
On July 14, 2023, I went into the Huber Heights store on Old Troy Pike and switched service to T-Mobile. I have a second property in Portland, Indiana that I am at frequently, so I looked on the T-Mobile website coverage map with the address and it shows coverage in that area. I used the promotion at the time for Iphone trade in and got the Iphone 14 Plus.On July 22nd I was in Indiana and did not have service, could not text, if a call went through it would be dropped and it kept going into SOS mode. I called tech support and went through all the troubleshooting methods. They then told me it was a known tower issue and was being worked on and gave me a ticket number #74549630. This was 8 days after getting the phone. I believed what T-Mobile tech support told me on the 22nd.I received a call on August 2, 2023 and was left a voicemail, it was a follow-up on the ticket. I had not yet been back to the property.On Saturday, August 26, 2023, I called back tech support and the first person I spoke with stated that there was 1 ticket in about a month ago, which was mine. She stated that she didn’t see where there was any tower issue at the time of the ticket. She connected us to tech support who told us we would not have service in that area because the closest T-Mobile tower was 6 miles away from our location.I asked about cancelling service and spoke to a customer care representative, who informed me that I am outside of the 14 days buyer’s remorse policy. I explained how that if I been given truthful information on July 22nd that I would have returned the phone on July 23rd and therefore would have been with the 14 days. I was informed that there was nothing else that could be done.I was still not satisfied. I feel like I made a decision to keep the service on July 22nd based on what I was told by tech support about the tower issue. Since that information was not correct, my right to return the phone was taken away from me.I called again and was told to call the local store where I received the phone to see if anything can be done. I called the manager at the Old Troy Pike, Huber Heights location. His name is David. David said if I call back and speak to a care supervisor they can listen to the recorded calls and if the care supervisor hears that we were given the incorrect information to ask them to put a memo on the account and he could then take it to his field/district manager to see if anything can be done.I called to speak to a care supervisor. He was not even willing to listen to the recordings and said those are for quality control reasons only. He did offer to open a second line on the account without charge. That is an unacceptable offer, the first line doesn’t work where I need it to, how is a second line going to help.So I called the Executive offices and spoke with someone who took the time to look over the phone calls and noted on the account what I was told on July 22nd.I went into the Huber location on August 31st and spoke with David. After speaking with his manager, the result was I cannot return the phone because they legally have to provide service for my primary residence, not a secondary one. I did switch my cell service yesterday to another carrier.This is completely unacceptable and not even the point. I am trying to return the phone which is not damaged in any way and trying to do the right thing. The entire reason I am upset is my decision to keep the phone was because T-Mobile tech support informed me that it was a tower issue that was being worked on, which was not the case. They didn’t even call to follow up on the ticket until 11 days later. I feel like an exception to the 14 days return policy should be made since I was given false information. I definitely would have returned the phone on July 23rd had they told me I would not have service over there. Again, the T-Mobile website shows coverage at that location.Edit: after an email and phone chat with an ceo at t mobile they are making it right.
-
April 2023 by Leigh Windel
Abhi was awesome! Super patient and helpful!
-
February 2023 by Brandon
Kali is awesome! She was very helpful, professional, personable, and knowledgeable on the services. She answered all my questions and got me taken care of with such haste, it was great! Thanks Kali!
-
January 2023 by Lance
Visited Huber Heights T Mobile store week of Dec 5, 2022. Well organized. Got service immediately. Comfortable areas to sit and transact. Wide selection and they had what I wanted in stock. Knowledgeable staff got everything connected right. Had a mutual misunderstanding and they corrected it perfectly.
-
October 2022 by Travis Gray
I made the second trip today 45 miles. Zachary was very unhelpful as well today. I don't not recommend the flip phone any insurance or warranty or this location. They care nothing about you the consumer.
-
August 2022 by Clarence Darden
T-Mobile was great!! They took care of all my issues
-
April 2022 by Amy Himes
Dylan was very helpful. he also showed us new features to enhance out phone experience. The phone selections for TMobils were plentiful as well
-
April 2022 by Jenny Alcala
It eas good. I was having a problem with my pictures rotating and I didn't want that. The guy helped me out. Thank you very much.
-
March 2022 by Adventures of Piper
I miss sprint. T-mobile sucks in comparison.Had similar experience to someone that reviewed 3 months ago. Sprint employees were happy to see you, very attentive and helpful.T-mobile took away the incentives that Sprint had for both their employees and customers so now no one cares if you actually buy from them or not. Took an hour to be seen despite most employees just hanging out chatting with each other. Was lied to about our phone upgrade which wasted another hour of our time. There's no more deals when upgrading either. T-mobile does not care about customer retention like sprint did.It's not just this store that's a problem but the entire company. Am looking into switching providers soon.
-
March 2022 by Eric Williams
I was offended when we first walk into the store. My niece and mother walked in followed by another African American man. Jim didn't say hello. Jim asked if we were ALL TOGETHER, and was rude like we couldn't have a brief greeting before we came into the store. After Jim's greeting I wanted see how he treated the other customers. Just as I thought he treated other customers differently. From that point I realized this is a straight business proposition. No laughing or jokes straight business. Tyler changed all of that negativity. He was so helpful. We felt he was doing all he could to get us the best possible deal. The fact that he made us feel important, if we didn't get a deal we would've been been okay. Tyler definitely gets 10 ?. Jim and Zach -3. Those two are jerks. Jim is a racist. If you go to this store search out Tyler. The man will take of you.
-
March 2022 by Doreen Clayton
Had to get phone repaired. The customer service was great
-
December 2021 by Brenda Byrd
Selina was wonderful and answered all my questions. Great service. Come see her.
