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September 2023 by Rachel Cunningham
While they were working on our car, they were nice enough. The lady there was super nice answering our questions and updating us on things. But in the end, we were over charged by $2000.00 because someone there didn't do their job right.We went through our warranty we got through CarMax. Our transmission needed replaced. The mechanic contacted the warranty that they could not get the transmission for MSRP. Warranty let them know that that would mean we were responsible for the difference. No one.contacted us to tell us this (because at this point we would've told them NO, BECAUSE WE DON'T HAVE $2000) with our warranty we should have only paid $150. Period. They only sent a quote to the warranty, and never the actual bill, like precision claimed they did.Had they sent the actual costs, we learned that it would have been paid for by warranty. So, instead of owning their mistakes, they gave us the run around and made it the warranty's fault we had to pay that much out of pocket. Now I've been trying to figure out how to get my money back after THEY messed up.Not to mention I have repeatedly called corporate and have only received one call back (after my first call). No update on how it when when they supposedly contacted managers to see what happened. Nothing.To end, I will absolutely never take another car here. Will never recommend it to anyone either. For the fear they might have the pay thousands more than they were quoted.
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July 2023 by Siham Hourani
I had THE BEST positive experience here. Everyone I spoke to was kind, and they all helped me get my car worked on quickly, despite their workload! Amazing customer service. Thank you all for working so hard.
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June 2023 by Steve Sternik
They hit my tire with rack and damaged tire then are lying about it. When I asked the manager he said he would see the tapes with dm. The guy is actual owner and lied about his position. It's a 100 dollar tire nothing expensive. No real care for me.
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June 2023 by George Swanson
They are super nice and very honest. I would definitely go to them for my vehicle needs.
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May 2023 by Steve S.
yes went there for service did lof and tire rotation. Picked up car came home and noticed rear hub cap not on all the way. Put hub cap on correctly however noticed gouge on side of tire. Being a service advisor of 25 years I can conclude they hit the tire with the side of the rack trying to rack the car. Stuff happens only a $100.00 tire anyway. Called back said they would review the tapes called and said they did not hit it. I asked to see the video tape said home office district manager can only see it. So, found out Felix is the owner and does not need a district manager for this so not can I conclude they did this but the owner is lying.
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May 2023 by Mike Holland
Needed a fast turnaround on brake service & they had me back on the road quickly. The staff was attentive & professional. Would recommend.Service: Brakes
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April 2023 by Justin Palmer
Great service. Called ahead for a quote and time to finish. And they got the job done exactly as quoted over the phone, time and cost. All while I went to lunch. I only needed my a/c system drained but they were awesome.Service: Air conditioning
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March 2023 by Judy McCloskey
They charged me for tire rotation and didn't rotate them. Because of the mistake they made they could have balanced my tires for free or do something. I believe they do that to everyone.
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February 2023 by michelle tilson
Very knowledgeable staff. They gave me a quote/total cost before any work was done. Very friendly. I HAD a pleasant experience and will be taking my car in from now on when any work is needed.
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February 2023 by Elizabeth Shields
I brought in my car for a tune up and to check out a noise in the engine. The mechanic determined that I didn't need a tune up yet, saving me this cost. He also replaced a minor part to address the engine noise. I greatly appreciate the mechanic being honest with me and not performing an unnecessary tune up. All communication was handled professionally and with personal care. Thank you.Service: Auto engine diagnostic
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December 2022 by Tracy Dunaway
don't tack your car to get it repaired at this shop i took valve cover gaskets in and they only replaced one said they did both but a year later passenger side pooring oil out so i tack to different shop they never replaced passenger side gasket so i had a blue felpro gasket on driver side and black gasket on passenger side i call corporate ask for labor cost back cuz job wasnt done right they say nothing can be done i call bs i have proof they are different so i contacted BBB u tack a car to shop to trust and they rip u off that is wrong all corporate says well one gasket could be black no they are one color blue. save time go elsewhereService: Engine repair
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October 2022 by Meghan Blake
No problems with the service I received, I feel they do good work. However the business provided a punch card for 4 oil changes and the 5th one is FREE and when it was presented at my last oil change it wasn’t honored, I was told it was just $20 off. I don’t think that’s good business not honoring a card you provided to customers and deciding to change its worth.Services: Tire rotations
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September 2022 by Caprice Clark
Great prices on oil changes and excellent service. Thank you.Services: Tire rotations
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September 2022 by Zen
Very friendly & informative staff! Quick service & fair rates, too.
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September 2022 by Matthew Hawkins
Treated great, work completed fast and accurate, very friendly environment, all around great place very trust worthyServices: Tire rotations