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“Reliable company great family energy really happy to see the new service manager here ! If you need a truck rental seriously reach out you will not be disappointed !!!”
“Jeff was amazing today! The Ottawa Hills location pretty much fcked our move when they closed before we were able to pick up our rental truck. We had made a reservation for 12:00, showed at 12:00 and they closed at 12:00, with absolutely no communication from the staff at the Ottawa Hills location. Customer service was able to find us a solution (after 45 minutes of being rerouted and called back) with Jeff. He stayed an hour after he was supposed to close up and got us into a truck last minute. He even had an adorable kitten that we got to snuggle with to make us feel a little better about the sht situation that we had been put in by the other location. If you're looking to use Budget (not recommended, but sometimes ya have to), Definitely look HERE first and avoid the Ottawa Hills location.”
“Had an outside storage spot here for years.Just recently vacated my spot,I have never had a bad experience here, employee always kept an eye on my property.Would use them again if ever needed...”
“I rented a car at the airport that had a slow leak in the tire. I called the emergency service they brought a tow truck to the town I had driven to where I was staying and took that car and gave me a replacement car. Excellent excellent customer service I will spread the word and never forget it.”
“Staff was accommodating and ready with solutions when small issues arose. I greatly respect a store that is able to come up with quick solutions for the customer without hesitation to make for a good experience. We will definitely be back!”
“Teaa was prompt, polite, and professional. Everything was ready when I arrived and paperwork was a breeze. Returning the equipment was equally as pain-free. Laney G had everything done before I was even aware that she’d begun. Well done.”
“I had a persistent billing problem for the last seven months and Liza figured it out in about three minutes and resolved it for me. She did a great job and is a wonderful employee.”
“Brianna was the most helpful maintenance supervisor I have ever spoken with across all shops. Very efficient in helping with issues for my driver. Wish all penskes had more of her! :)”
“My vehicle was broken down and I needed a vehicle and the cost of car rental prices were outrageous I was able to rent a pick up truck for a reasonable price. The staff at this location were very nice and great to work with.”
“I would definitely recommend this place to anyone. The customer service is phenomenal. The guy working the front desk is awesome. I’ve never had a better experience renting a U-Haul from this location.”
“This place was VERY unprofessional. The manager that had her 1 year old child at work with her on the job was extremely rude. She would not even ask me questions or try to see what the mix up was with her employee that was doing the paper work. They tried to act like I wanted to rent a truck for theee days for $600 and then turn around and come right back. Moving a one way truck from Michigan to West Virginia for work permently. This place needs to be checked out the manager isn’t running this place professional and is not very good with talking to customers. I hope they get someone to come and see how these people are ruining U-Haul image I will not recommend this place to anyone. SAVE your self the head ache.”
“Andrew is very helpful and patient! I have been dealing with him for more than a year and he has always taken the time with me and my many questions. I highly recommend this site if you need to place your belongings and treasures in storage.”
“The manager is super awesome, I told her I was gonna be on my was to get one of their pick up trucks(10 mins ) and she had it warmed up for me and and ready to go!”
“Very friendly I came in two days in a roll to rent and both days everyone was friendly and polite. No rudeness just making sure you get what you needed to handle your business!”
Open 24 hours
5394 Monroe St, Toledo
Truck Rentals
“Service is always helpful and trucks have never had problems. They always accommodate if you need extra time with the vehicle and don't sneak in any extra charges that I've noticed.”
“Lamont was Happy, polite, and friendly along with an upbeat personality. A person that behaves like this to YOUR customers is rare these days and is a keeper! Please be sure he is recognized and rewarded appropriately for what he adds to your customers experience. Our visit to your location Was Quick and concise, nothing like our past poor experiences with other locations.”
“Service was extremely top-notch, Representatives were extremely knowledgeable and very helpful. Location was very tidy, well stocked and well lit. The staff deserves raises and bonuses across the board!”
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“Convenient location and rents are lower than Toledo facilities. Storage units range from closet sized up to garage. Clean hallways and lot. Some facilities are heated. Both outside and inside units.”