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April 2024 by Dan Whetsel
I'd give a 0 if it would let me. Terrible customer service and very rude. Seriously use another bank, any bank but fifth third. Terrible
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February 2024 by Shane Roberts
Recently joined 5/3 as a customer. Staff are welcoming and attentive. We did have appointments for our two visits over the past few days. First impressions are that it is a welcoming and busy business.They really need to provide fast internet service for their customers, particularly in their line of work. The cellular service isn't particularly great at this location either but is outside their scope.
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February 2024 by Octavia Pope
I just joined fifth third and Jake has been amazing and very helpful since I opened the account. I look forward to banking with them!
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January 2024 by Jason Wilson
Shannan Jenkins the branch manager is great!!!
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January 2024 by Deb Krause
The drive thru here is always slow
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December 2023 by Secret Squirrel
Absolutely worst bank ever. I had been at 5/3 for over 30 years. A year ago the app stopped working properly. Couldn't log in half the time. Supposedly they fixed it. Yup. Fixed so I couldn't log in most of the time. Went to the branch where they blamed me, so I gave them my phone to "fix" it, because I knew it wasn't me. He quickly realized it wasn't me. He called and they told him as long as people were able to log in on their browser, they weren't fixing the app. THEIR EXACT WORDS! Within a couple weeks I stopped being able to log in at all. I had been looking for a new bank already, because the branch manager is either never there, or too busy gossiping with employees (I've heard her) to help customers.I finally found a great bank a block away that values its customers. I've been at Chase for about 6 months now and am so much happier. I've closed every account with 5/3, except my M/C which will be paid off in a few months, then closed. 5/3, I won't cry if you go out of business. You deserve it.
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November 2023 by P S
Never helpful. Never accommodating, never go out of their way for you. Explains their 2.6 rating
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October 2023 by SEP
Never helpful. Never accommodating, never go out of their way for you. Explains their 2.6 rating
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July 2022 by Derrick Sutts
Wonderful!
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May 2022 by james caldwell
I would give negative stars for this place if it allowed it. I deposited a check on 5/7 that should have been available instantly. I had to tell the teller how to process the check which she didn't do and now I have no access to any of my funds due to being flagged as fraudulent. The asst mgr I talked with this afternoon even stated it was the branches fault. As soon as this situation is resolved, I will be pulling all funds out of this bank and taking my business elsewhere along with reporting the situation to appropriate authorities.
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August 2021 by M K
Very helpful staff. I had nothing but great to say about everybody in this branch. Very sensitive to the customer needs and very helpful.
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May 2021 by Brooke M.
Every single time I call the Holland branch no one EVER answers the phone! Seriously ridiculous and beyond frustrating!! I called the Maumee Branch where they actually answer the phone and spoke with Tiffany. She was amazing and answered all of my questions!! I will be going there from now on!
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March 2021 by Naee Sharell
Personally the service was poor. Directly Stewart on airport location. I’m currently on hold with my cold holder myself because after 2 attempts they “couldn’t figure It out”. None the less fifth third is decent.
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October 2018 by Moni w
I had a refund check from Tireman drawn on this bank. Corporate account, right? When I take it to this location they want to make an account in my name with my SSN to cash it because I don't have an account with them.
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December 2017 by IvyLynn Vynes
Closed at noon?! Are you serious? There are other 5th3rd banks in town but this one is the closest to me and it closes at frickin' NOON. Now I have to go to another one across town. Absurd...
