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August 2024 by Jimmy Richard
There's this one old white lady who's horrible in every way possible
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August 2024 by Bill Cheatler (Redo)
The older Caucasian lady and tall bald guy threw me against the mail and started kicking me while I was on the floor. They then proceeded to ship me to Florida and I had to Uber back. This place is a nightmare and I would not send my worst enemy (the tall bald guy) here 0/10.
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July 2024 by Kate Finley
Kind, attentive, great customer service
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July 2024 by Brianna Croye
I've had numerous packages misplaced and marked as delivered when I never received them. The evening supervisor is absolutely awful. I spent 3 days in a row being told "I remember you calling, I'll talk to the driver about your package today and call you back" only to never receive a call back and for them to stop answering my calls. Today, I had to drive to pick up my package that I electronically signed online. The driver left me a missed signature slip, then marked my package as delivered so I could not reschedule the delivery. Now, the people working in the front desk at the post office have been WONDERFUL to me. This review is not directed towards them.
TL;DR: don't get expensive or important packages delivered to your home in Hilliard through USPS. Find someone else to accept it or use a different carrier if you want to receive your items.
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July 2024 by Walter Jordan
Got there wondering about an important document that I needed to send overseas, and have to make it express, Jonathan helped me with details about how to send it, great customer service, Go Jonathan!
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June 2024 by Mike T.
Jonathan is the guy! Give that man a raise. Dude definitely goes above and beyond and puts the customer first!
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May 2024 by Halle McConnell
Got my diploma in the mail today. It specifically says “Do Not Bend” on the envelope, but it was shoved into my mailbox, bent and ripped. I worked really hard for this piece of paper and am just really disappointed with how this was handled by the postal service. Even called the Hilliard post office twice to let them know this happened and no one answered either time and it doesn’t let you leave a voicemail. Guess this will just keep happening to people unfortunately.
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May 2024 by Rachel Muray
I rarely ship packages, so I was unaware of packaging rules and the process in general… Jonathan went above and beyond to help me get two packages labeled, packed, and shipped in the cheapest/most efficient way.
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May 2024 by Jennifer Morales
I went to get my passport application done here and I am so glad that Jonathan was helping out with them, he was very nice and helpful! He made sure to explain all the process thoroughly and made the process very simple and quick. I would definitely recommend coming here if you need to apply for your passport!
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April 2024 by Robert Demartino
The old caucasian woman should really get checked for a mental health illness called split personality disorder. After being so rude and try to berate you, she so very kindly smiles and says to have a nice day!
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April 2024 by Rabia R
The older caucasian lady with glasses is extremely rude, fake and condescending. She will have you go back to the line if you dont have a label and reprimand you as if you are her child. She also huffs and puffs as if she doesnt want to help you and its such a bother as shes asking, " Why didnt you have this done already" or "You should have had this done"..... Everyone else is amazing, but if you get her, may God help you.
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April 2024 by Mark M
Easily the worst post office I have ever been in.
Lines wrap behind the front doors.
Self service kiosk is usually down in some capacity.
Expect to wait in line for 30+ minutes here and treated with no respect, and as an added bonus it's always hot in there.
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April 2024 by Joey Hendrickson
Best post office in the city. Level of detail from Jonathan was absolutely exceptional. I had a lot to do and he served with excellence.
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March 2024 by Jeremy Fultz
The 3 gentlemen that help me on a continued basis are an asset to this location. I don’t know their names, but they helped me with a passport oddity yesterday and I wasn’t likely the most prepared customer. Very patient, intelligent and efficient with their time. Never had a bad experience at this location.
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March 2024 by sydney britton
The RUDEST of places. The old lady needs to be fired, I’ve never seen her be kind, she makes every customer feel like they’re dumb even when they’ve done nothing. God forbid the pre made label scanner goes out, that means they have to do their job and between her and the man working Tuesday evening, they hate that. I waited in line for 15 minutes just to have to guy tell me I was wrong for wanting my physical receipt because it meant he had to do his job. The lady charged me for having pre made labels because it took time out of her day. This is the WORST post office, take the extra time and go somewhere else, these people aren’t here to help or do their jobs.
