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July 2024 by LA S
Keep in mind, UPS Store is not the same as UPS, UPS Store is a franchise. That being said, UPS completely flubbed my signature required delivery, they never showed up at my door while I was home that morning and sitting right by the door waiting (losing 1/2 day work). The UPS Trabue customer center is permanently closed; as I rarely get packages due to the abysmal delivery of UPS, I didn't realize that, so I turned to UPS Store for help. This store was amazingly helpful, sensitive to my dilemma (my item was an irreplaceable hand-made/sewn birthday item shipped from Washington state) and answered so many questions that UPS just isn't there to handle. Thanks to the Store, I was able to figure out how to reroute my item to the Store after UPS claimed to have come (no knock, no post-it on my door, contractors parked by my building didn't see the UPS truck either!); however, UPS charges for reroute, which UPS should've footed (not the first time they've flubbed a delivery to my townhome). Nonetheless, UPS Store was the lifesaver and had excellent customer service; it's a pity they use "UPS" in their store name since their service is excellent and the company delivering to them (UPS) is abysmal for customer service. Highly recommend UPS Store and am very grateful for their assistance; a total of 4 different employees assisted me over a 2 day period and each one 5-star excellent! Thank you!
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July 2024 by Bella Lacagnina
Friendly, fast service:)))
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July 2024 by Vanne
Excellent service and speed to attend.
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June 2024 by William Cowell
The store is always easy to get in and out
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May 2024 by Kate Logsdon
A huge thank you to Beau today for his help with my many returns. He was very knowledgeable and had a positive, friendly attitude. Definitely an asset to this UPS location. Plus, this UPS store had three people working on a Saturday afternoon so customers were served pretty quickly. Overall great experience and excellent service!
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May 2024 by Shawn Whalen
I came in with the item on hand and the gentleman who was there scanned my label and sent me on my way. I couldn't have asked for better service quick easy and to the point
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April 2024 by Ally Goddard
Easy drop off. In and out, no hassle, no delays.
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April 2024 by Beth Cantrell
The staff is great. They helped me when I had a special request for a secret Santa gift. They went out of their way even when they were very busy. I really appreciated that.
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March 2024 by Rhonda Lahey
Great employees providing quick and accurate services
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March 2024 by Arlene Ross
Service is very quick and workers are extremely helpful and friendly.
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March 2024 by Michael H
Staff was quick, friendly, and professional.
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March 2024 by DIana C
It doesn’t matter how busy this store gets, you still get top notch service. Whether it’s Cameron , Justin or Tyler , I always have the most professional and friendly service. I highly recommend this location to get your packages to their destination with tracking and the knowledge it will make it there in great condition!Lately, Jaron has been taking care of me and doing a fantastic job!! He is always professional and nice ! He’s another great addition to their staff at this store.I highly recommend this store. They are always professional, efficient and nice. I ship often to my kids and mother in law and always have a great experience!
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March 2024 by Beth Shepherd
Because they are always staffed, friendly and the service is great. All the employees are very knowledgeable.
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March 2024 by Jennifer Kennedy
They're fast and nice
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February 2024 by Paula Barlow
This store is full of amazing people! They are always welcoming and friendly! They are quick at what they do and very knowledgeable!
