-
September 2024 by nancy dagon
Bob and Mark were both helpful and pleasant to deal with.
-
August 2024 by Ed Elfrink
I've been going here for close to twenty years and their service is absolutely top notch! Especially Mark in Parts and Jeff in Service! They're fast, efficient and friendly.
-
June 2024 by Megan
Everyone in the service department here always takes great care of my vehicle. It’s such a relief being a young woman who doesn’t know a lot about car maintenance and I never have to worry about being taken advantage of. They keep it real with what you need and what can wait and that’s why I won’t take my car anywhere else. :) THANK YOU!
-
May 2024 by Ericka Rogers
I have had my fair share of issues with the service department but they've been doing better the last 2-3 times I've been in. I'm never asked about coupons or my points balance and being a loyal customer 5+ years, they've never really tried to give me a break more than 10% which is sad.
-
March 2024 by Mika Hayes
Absolutely love this the customer service here. I have been a customer for 10 years. The thing I like the most is I've been working with the same people for 10 years so that to me shows that they treat their employees well. And even outside of the service area we purchased our truck with them and that experience was great and they stand by their warranty.
-
January 2024 by william trexler
Brought my vehicle in for routine maintenance dealership. Got me out in less than two hours. Great communication from the beginning to the end. Will definitely be back.
-
January 2024 by Steve Richmond
Finished quickUnder warranty
-
January 2024 by Kim Chandler
December 23, 2023Buckeye Nissan has done it again and earned 5 stars!! The service team was exceptional. They explained everything that needed maintenance. Jeff in the parts and service department at Buckeye Nissan Hilliard has a warm and inviting demeanor and made me and my son feel very welcomed. I will definitely have my SUV serviced there again.
-
January 2024 by Lisa C.
I purchased my Murano from salesman, Bill Fields. I was debating whether I should lease or buy. I ended up test driving several models and just couldn't decide, then I sat down with Bill to discuss. He showed me all my options and answered all my questions and concerns. I ended up purchasing my 2020 Murano. Bill made the process easier by offering his pressure free expertise and knowledge. It was a great experience and I am pleased with my purchase. My Murano is both stylish and big enough to haul my work equipment (when needed).
-
December 2023 by Chris D.
Just a warning for those who seek to trade in your car here. I have a very nice 2018 Durango Citadel that I was considering trading in for a Traverse. When I got my Durango, it was on the heels of a total loss so time was of the essence and no Traverses were available at the time and rental cars were super expensive, I got the Durango which was my 2nd choice. I was just looking for a change of scenery and maybe getting my first choice now (a year later). They looked at my trade (never drove it) and came back with an offer of $23,500. I will attach a copy of my KBB value for a trade in was $26,919 (middle value - $28,363 high and $25,474 low). The value is $27-30. Their offer was about $3,500 lower than the KBB value middle offer and way under the actual value. Just beware and do your homework. Know what your car is worth before you go there. Auto's are ridiculous right now and with rates as high as they are, don't get tricked into losing thousands of dollars of your hard earned equity. I didn't go in and want top dollar because they have to re-sell but that offer, in my opinion, was predatory. A manager reached out and said it was because of repairs needed. Let me tell you, there are no dents, scratches, defects in this car. Pictures are publicly posted on autotrader now. When I asked for a list of what was identified by the appraiser, I heard no response back but I did reply that that answer was a cop-out and they should have a list of items to support their claim.Just beware. In a time where we are in an economy hurting to put food on your table, don't let a car dealer scam you for lower than what is a 'fair' offer.Maybe they were not hurting for inventory or were not willing to budge on anything because they hit their numbers, etc. The right thing to do would to say, you know we cannot offer you what your car is worth so I will not extend a trade in offer to you but would really like your business if you are interested in the car we have. That would have showed integrity and trust vs saying we will give you thousands below what it is worth on a trade in.Shame on you guys
-
December 2023 by Dswift100 S.
In a nutshell, the salesman was helpful and I was able to get a good car at a reasonable price. However, the credit agent basically tried to scam me into buying a maintenance plan I neither wanted nor needed, and which would have cost me thousands of dollars. BEWARE!In more detail, I was in the market for an EV (electric vehicle), so kudos to Buckeye Nissan for having more than many dealers. I knew more about this kind of vehicle than my salesman, but you should always do your own research and be in the same position. They let me take the car home overnight so I could go through the charging process and be comfortable with the vehicle. So far so good. When it came to the credit agent/ maintenance plan scam, this is how that goes. First you get a spiel about how everybody is family. Then the part about how hard they worked to get you the absolutely lowest rate for your loan. And finally, by the way, this rate is dependent on you buying a maintenance plan. Wait, what? When did we start talking about a maintenance plan? (This EV came with an 8 year, 100,000 mile warranty from the manufacturer, plus the certified car warranty.) Very slick. When I said to take the plan out, he said, O, OK, well, we'll see what this does to your interest rates. After a quick exchange of emails, guess what? The interest rate stayed the same, and monthly payment went down hundreds. I'm not using the name of this individual because I can only imagine the policy comes down from management. As someone once said to me, if you're buying a car, just remember, these people are not your friends, they are definitely not your family. They are trying to make money off you. But I got a good car from Buckeye Nissan, without feeling too bad about it. Stay on your toes and you can too.
-
December 2023 by Tulana Ariyarathne
Good and genuine service, but I waited too long to get my service done.
-
November 2023 by Stan P.
I have purchased several vehicles from Buckeye Nissan and would highly recommend them to anyone looking for a new Nissan or a good used vehicle.
-
November 2023 by Kaci S.
The service we received getting our new vehicle was EXCELLENT! from the whole team! Julian Goode was amazing . answered every question & concern we had. Even working on his days off! we can't say enough how great our experience was!
-
October 2023 by Leah B.
Everyone at Buckeye Nissan was so friendly and helpful! I had the pleasure of working with Bill Fields and he was awesome! He answered all my questions and concerns and was so helpful and patient with us during the buying process. I love my new Rouge and cannot thank Buckeye Nissan enough for making the process of buying a vehicle as stress free as possible. Definitley recommend going here!!
