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October 2023 by ZekeBucks
The vacuums rarely work and when they do, suction is so awful that a nat could fly away! Lol... Joke.... Monthly service I pay for... Cremedelacrap
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September 2023 by Jim S.
Credit card machines Never work, done with PooPoo car wash. Employees not helpful at all.
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September 2023 by Robert C.
car come out very duty and they send me to another location when I tried to go in for the second time to get it clean properly very poor customer service,
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September 2023 by Angel Rose
My vehicle was overdue for a wash. I gave this car wash a try. I drive a midsize SUV. My vehicle is shiny and clean. There is no damage to my vehicle from the car wash. The vacuum was powerful. The employees are friendly and helpful. I’ll definitely be back!!
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September 2023 by Ariel Dressen
I am a moomoo member and this location is terrible. Similar to what others have said, the water smells TERRIBLE (have to put recirculate on and it STILL SMELLS), tires are never shiny like they are at other locations, and above all, you come out of the wash and there is still dirt all over your car. You dry it off, and then when you leave, the lovely puddles of disgusting, smelly water dirty your car up all over again. If I was not a member and paid for this car wash individually, I would be livid. For $20 a wash, do better.
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September 2023 by Jackie B.
Horrible service they damaged my husbands car and will not stand behind it. They gave us garbage excuse the damage was done prior to the wash, which was clearly not true. We just had it appraised at the Mercedes dealer, and it had no damage whatsoever. They are lying about the cameras we were told by the manager that the footage is recorded over every 48 hours. They also said they gave us the opportunity to see the cameras which they did not. They were told they could not let us see the cameras so we are following a suit with our attorney. We have almost $10,000 damage to our Mercedes... If anyone else has damage from this location, please reach out to me and we can include you with our lawsuit and it can become a class action suit against this location
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September 2023 by Jackie Bussell
If I could put zero I would, but there is no option from zero ….:this particular location damaged my husbands Mercedes, and when we filed the claim, they denied the claim and said they could not have done this damage. It’s crazy there is no other way that it could’ve happened . They damaged a $100,000 car that was perfect and now it has several thousands of dollars damage to the paint and they will not stand behind it… We have hired an attorney and will sue them. Do not use this car wash they suck And will not stand behind their product when they commit damage. When they damage your car, they tell you to fill out their insurance claim and then blatantly lie and tell you that they did not damage it.when we asked to see the cameras that they said they reviewed and stated nothing damaged our car…they refuse to let us see them so we will get an attorney to subpoena them. Clearly they are trying to hide what they seen on their video that damage our car . If they had nothing to hide they would have shown us…. Completely Ridicilous
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August 2023 by Rahim Mohamed
Customers I urge you to pay special attention to your vehicles. The equipment they use there has severely damaged my paint on my pick up truck and made scratches too. I've spoken with management they denied my claim . These people only care about their pocket and not the customer this is the second time with another vehicle of mine as of this point have canceled my membership Be aware everyone.
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August 2023 by John H.
I have been a customer since you built the wash business near Graceland Shopping. It included tire shine. I really liked that and now have three memberships, I have also had my employer who has 8 trucks to get a membership card. Nothing looked better than a clean car and shiny tires. Then the $5.00 went away, then the tire shine went away, the reason I had memberships. I have noticed that the quality of the wash has decreased. Now many people may not notice it but being a car nut, owning many antique cars notices a change in quality. It has changed. Now today at Graceland I noticed the drying system has changed, I have water spots on the front windshield side mirrors and side and back glass. The wheel covers are not as clean and we noticed that on our trucks. At one time your wash system was the best, but now it is nowhere near that. Next, I want to address the cleaning of the windshields. Before when the little feather friends dumped on our vehicle your car wash cleaned the residue off. Not today, Things have changed. Today the droppings were still present on the car and windshield. One of our drivers made the same comment as to the trucks. We are not stupid, as the results of a car wash have changed.
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July 2023 by Annika Sae'Von
Worst moo moo my family and I have ever been to. The water smells terrible, none of the vacuums work and the ones that do, don't work very well, and my van was still dirty.
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July 2023 by Amelia Marcum
By far the worst moo moo I've been to. The water here smells so bad and the tire shine doesn't even work. My car is never clean like the other moo moos I go to. Please do better!
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July 2023 by Lawrence “Larry” Marioth
Great car wash. Team was rather respectful and well trained.
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July 2023 by Tk3000 T.
Today (07/11/23) I decided to go out with my Acura MDX for some errands. The Acura has been in the garage for the last three weeks and haven't been driven during that time; so, I am positive that the vehicle was in perfect shape for the last days. Firstly, I went to the DMV and the parking lot was almost empty, but I still parked far away for good measure; and spent maybe 45 minutes there. Afterwards, I stopped by at a relatively small mall and went to a "Big Lots" store to buy some stuff; and, as usual, I parked far away from other vehicles, etc, and the mall was kind of slow anyways. Subsequently, I stopped by at local medium size grocery store (Aldi) and same type of situation and scenario as the one at the "Big Lots" store. Once I was done with the groceries, I went to a tunnel car wash nearby -- "Moo Moo" car wash in Pickerington, OH. Apparently, the car washing process went without any incident with one exception (which I did not associate with any possible type of damage to my vehicle): twice the whole car wash tunnel stopped for maybe 1 minutes each time and an alarm sounded off inside the car wash tunnel both times. Once I arrived home, I could not help but notice large and deep scratches (more like grooves really) in the left fender and going all the way to the front fascia/bumper and the deep elongated scratch in the left side of the front fascia/bumper is about 2 feet in length. Those are very large and deep scratches that likely were created by some strong mechanical arm that went around the fender and to the front fascia. The types of mechanical arms that one would find in a tunnel car wash. That is a significant amount of cosmetic damage that one would not expect to take place in a car wash (never going to use tunnel car washes ever again). It significantly tainted and ruined the appearance of an otherwise nice and relatively new vehicle that was in an almost impeccable state and condition. Unneeded to say, that is an extremely distressful and disturbing situation. Really, completely unnecessary and insane amount of headache, hassle, stress and expenditures. Moo Moo car wash must be avoided at all cost, unless you want your vehicle to be cosmetically ruined.
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July 2023 by DJ H.
May be my favorite car wash ever. What sold me on them for good was one of their rollers snapped off my rear windshield wiper and with no argument, no hassle, they provided me with a new one same day! Given their TOS says they are not responsible for such things, they did it anyway. Thats going above and beyond and ensures I will be a loyal customer.
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June 2023 by KIA House
Moo Moo is usually awesome. But it time was not! I paid for the $18 wash that shines the tires and it’s broken at the Hilliard Rome Rd. location! My tires look like trash ??. I need a refund I didn’t get what I paid for. Please fix the tire shine at this car wash.
