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October 2023 by cami endl
Never go here!!!!!!!!!!!!!! I’m 8 months pregnant and was balling because how rude they were to me literally the worst experience I ever had at a nail place!!!!!!! As I was walking out the manager said something rude under her breathe and the lady doing my nails was rude from the moment I sat down. Didn’t do anything I asked she did what SHE wanted then tried to put gel on me and make me pay extra without telling me. Then when I asked her please just do regular polish she said well there gonna be bad without gel and she started painting my nails like a little kid would on PURPOSE because I said I wanted regular polish!!! Extremely unprofessional and like I said worse experience I have ever had!Service: Acrylic nails
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October 2023 by Marla Michael
I have been coming to this nail salon every 2 to 3 weeks since 2018 with no issues. I get a balance most times some times a new set and a pedicure a few times a year.Sometimes I bring 1 or both of my daughters. I have suggested it to friends. I have easily spent thousands at this establishment. I have never had any issues or reason to complain. I always leave a 20 to 30 percent tip.There is typically a wait due to me being a walk in. My schedule doesn't really allow for me to make and keep an appointment. So that's expected.I am sitting in my car after just leaving and honestly I'm really confused as to why I was just treated the way I was.I walked in and signed in at noon. The woman at the desk asked what I needed I told her a balance. She said ok have a seat.The waiting area was full so I figured it would be a while. I was sitting scrolling on my phone for about 20 minutes. So far just a normal visit.A young male with a shaved head asked if I was waiting for a balance I said yes and he told me to go to 4 (his station) and asked if I had picked out my color. I told him I knew what I wanted and said the name of the color, and was explaining that I also wanted matte black on 2 of my fingers when he started to talk over me. Saying that I needed to give him the number, in a very annoyed tone. I thought no big deal that probably is annoying. We were standing right next to where all the colors are hanging so I reached over and grabbed the the color guide and said the number. It happened to be basically right on top so it took maybe 15 seconds. He snatched it out of my hands and looked at it asked me if I was sure that's what I wanted and then directed me to sit. He then went and got the bottle and when he came back with just the one I said I don't know if you heard me or not but I want matte black as well. He asked what fingers and I told him. He then asked me to clarify literally twice more. I just wanted my thumb and pointer finger black and the rest red.Then he takes my hand and tells me to watch TV. I said I like to watch and he yelled at me again to watch TV. I told him that he was being really aggressive and I no longer wanted the service. He felt he needed to say "I don't want to do you either" but that was obvious from the moment he spoke to me.Such a disappointment, when I was just looking to relax. I will never be back.Service: Acrylic nails
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October 2023 by Cassie Evans
The girl who did my nails put my new set on crooked. They were also supposed to be coffin…. $80!!! She also drilled my thumbnail so much that she hurt me. Twice!
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October 2023 by Brenda Kelty-Williams
Under new owners/management. Noticed it's not as busy. It's gone downhill. Feel bad for Employees because they are great. The owners don't even say hello and treat you terrible. I pay the tech and the owner acts as though you are trying to steal her kid's dinner. Would never recommend this place. Plenty of other places to go.Service: Pedicure
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October 2023 by Allison Budd
I have been going here on and off for several years. The last 4 times I have gone to get my nails done with the dip powder, with in 2 days the powder has chipped. I have gone back to have them fix it,because it has only been within 2 days that it has chiped. They have fixed it-however I shouldn't be going back a day or two every time I get my nails done. The polish/powder doesn't go all the way ro the edge of the nail also causing the nail to "pull" away from the polish.. I'm not sure why it's been so bad lately, but I'm definitely done going there time to find a new place.
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August 2023 by C House
STAY AWAY! RUN! Make an appointment somewhere reputable. I would give zero stars if I could. They took advantage of a teenager. The nail tech did not listen to what she wanted, on top of that her nails were crooked and they cut up her cuticles to the point of bleeding and then didn't do any cuticle care. They used the language barrier to pretend that they didn't understand. What was supposed to be a $65 service and they charged her $96. They did things that were an up-charge without asking her first. She left sobbing! How dare they treat people like this. The manager could care less about the customer. They are crooks. Only wanted the money. I called them when she got home and told me what had happened. They told me she could come back and get them redone or removed (NO WAY) but they would not refund her money and then they cut me off and hung up on me! I called back and they refused to answer the phone. I will NEVER be back. Please, do not support a business like this.
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July 2023 by Carla Bergunzi
Long was my nail tech. I had a full set put on and my toes painted to match. Because I loved the color I decided to splurge and get gel polish since they didn't have it in regular polish. When I came back to get a balance which Long also did, I went with regular polish. He was moving my phone for me to go to the seating area to have my toes painted and he accidentally hit my nail with my phone case so he had to fix it. He seemed very aggravated and told me I should have got gel polish. I wasn't offered to go sit where the drying station is so this wouldn't happen again. I was rushed over to get my toes painted like I was in the way and being rushed out the door. I accidentally hit my nail and told him which obviously upset him. He sloppily fixed it and told me again I need to get gel polish. I brushed it off; people have bad days. I called in to book an appointment with him for my balance and the lady said he's booked. I asked when he had another open day but she said just do a walk-in. I explained I can't and she hung up. I called the next morning and talked to Long. He told me if I don't get gel he can't do my nails. I told him I didn't know there was a policy on having to get gel polish and he didn't have to paint them just do a balance. He said "You're too much and I don't want to do your nails." Unless you want them to tell you how to spend your money I don't recommend this place.
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July 2023 by Allison E
I’ve been going here for at least 6 years.My last visit was my last.I took my 7 year daughter for her first pedicure…which should be special but it was unpleasant. The tech asked me if my daughter was “mixed”. Just because she has super curly hair. Super inappropriate to ask.The woman at the front desk was very unfriendly and our pedicures were not worth the over $100 I paid. My toe nails were rough and jagged. The experience overall was just very disappointing.I’m not sure what’s happened with this business but I won’t be back.
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July 2023 by Terri Fleming
My first time going to this establishment. Well, I was told to pick a color. When I went back the owner, he started yelling “this is gel not regular” as I responded if I like a certain color I can pay for the different polish. He began to come to the back. When I asked him what’s the problem, he said “you can leave” I’m explaining again this is my first time here I don’t know the different between the walls not thinking it was a problem. He became argumentative . A female worker yelled go back ti where you come from. Me being African American, I felt embarrassed and discriminated against. Would not recommend this place to anyone . They are rude, racist and hostile. Zero stars.Service: Pedicure
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June 2023 by Paige Cox
I’ve been going to lovely nails since high school and I wanted to post a review about how good of an experience I had this morning. So much detail, so friendly, very talkative and engaging! Everything I look for in a nail tech.Service: Nail polish changes
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June 2023 by Miesha Jackson
I thought going in before closing time was acceptable… I guess not. I was told by the greeter that I had to pick 1 of my services out of 2…. I felt a bit discriminated… without a fuss I left. Please go to finger nail salon for better service they was able to get me in for both services!!! They were so nice and welcoming!!! They have better reviews & service. So thank you lovely nail spa for helping me find my forever nail salon…
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May 2023 by Tamica
Yesterday was my last time at this salon. I thought I might just be over sensitive but after dozens of times here, it is clear that the staff sends its Black customers to the newbies. This is the third time in a row that I have been unhappy with my pedicures and the direct cause has been because I have been the guinea pig.I had to point out several issues to the technician starting with the water being far too hot. He left old polish on one toe and I gave him several chances to figure it out before I said anything.After much correction, the job was still sloppily done with the polish being uneven. I will take my business- and tips- elsewhere moving forward.
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May 2023 by Kassie Doyle
Worst nail salon in Ohio! I have been a client there for 5yrs on and off, the price is always different, you never get the same technician (even when you ask). They all make you feel like a burden and are so rude. The female owner is very rude and always makes you feel like your business isn’t wanted. She walks around watching everyone else work. The technicians are not trained very well, the nail shape is almost always uneven, sometimes the dip doesn’t even cover the sides of your thumb nails. They never know how to do ombré. I walked in today, signed in, was not greeted nor told how long the wait was. After about 15 mins I asked how long and was told 30 mins. When I was told to go sit I asked for another technician and said I would wait then I was told there was a 2 hour or longer wait so I said ok I will wait, the owner made another excuse so I walked out and found a new nail salon.Service: Dip powder
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May 2023 by Tori Scheiderer
Thank you Lovely Nails!!! I went to get my nails done for my elopement in Utah and they did not disappoint!!
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April 2023 by Kirstyn
I use to go here all the time to get my eyebrows waxed for $10. I stopped by today and the price went up to $16 but the website still says $10. The lady did my brows in prob 3mins. She was SO aggressive and too quick at doing them. I almost told her she was being too aggressive. I won’t be back. I’ll go to posh nails to get my brows done going forward.Service: Waxing