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December 2023 by Keith and Julie Rentz
The pool heater was broken as the pool was freezing and that was the whole reason we chose to stay there. Told two staff members who didn’t really seem to care or want to fix it at all. Fireplace in room was filthy. Nothing to cook with for the oven. Location is great though but we will pick something different next time.
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November 2023 by Jamie Samples
The size of the rooms was awesome and everything was very clean. The small things like having a ceiling fan, full kitchen, fast wi-fi and being close to restaurants made my stay lovely! Definitely will stay again!Rooms: Nice size, beds are comfortable and kitchen had everything I needed for an extended stay
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November 2023 by Cheryl Johnson
Stayed 1 week for businessThe room was great!The lobby is welcoming and relaxingFront desk staff was friendly and engaged in conversation nicely, not just a check in, here's your key, actual interesting conversations !
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September 2023 by Robert Luken
Great hotel with staff that goes above and beyond. Highly recommend!
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September 2023 by Jada Sanders
The cleaning staff will go into your room and throw stuff away even if you haven’t checked
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August 2023 by Jennifer Serroul
We had to stay near Columbus, OH for 10 days while our son received treatment at the hospital. We were disappointed to find out from housekeeping staff that we were given a room that is typically given out for 1 night only because staff was aware the dishwasher didn't work. We made front desk staff aware that it didn't work and they didn't do anything about it. We also asked for cleaning as our hotel room was getting dirty after a few days and they never showed up, we asked again, never showed up and we started to get large bugs. Finally they came after I asked them to for 4 days in a row. I asked again 2 days later and again they never came. I was also disappointed that there were no gluten free options at breakfast. I didn't really expect there to be... It just would have been nice considering how long we stayed, to have something provided that I could eat. Otherwise, my family enjoyed the continental breakfast.
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July 2023 by Melody Lawson
Our room was so clean and comfy! I could not believe how clean and set it was. It was so nice going to a hotel and just having everything you need and could want at hand. The pool was good for the kids. Appeared to be a good area :)Breakfast was good and coffee was hot! Workers were great. I don't have a bad thing to say. :)If we stay in Columbus again I will be going here!
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July 2023 by Brian Link
We recently stayed at this Homewood Suites and were very satisfied. I requested a framed photo of Keanu Reeves to be placed in the room, and sure enough it was there on check in. Additionally, I witnessed a lady lose her temper over her own stupidity and 40 lbs of raw chicken that she traveled with. The staff were incredibly accommodating to this woman's INSANE request. Gemarcio displayed far more patience and kindness than that crazy lady deserved.
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June 2023 by shawna shifflet
Very clean and accommodating hotel. We travel with baseball and this is one of the cleanest place we have been to. Customer Service was also very awesome. Would recommend.
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June 2023 by Boon & Bros
I have spent the last decade working in Aspen colorado where the 5 star 5 diamond hotels of the wealthy are. I say this to set my standard for you reader. The staff here are the nicest people I have ever dealt with in my 10 years in and around the hospitality industry. Always helpful and courteous. They handled every issue and request promptly and with grace, and boy did we have many. If it were up to me everyone on staff during our stay would get a dollar raise. Gave great recomendations and we went to daruma, see my review on that. A real symbol for how hospitality should be done. Hotel needs some cosmetic love in the hallways and such, but suites are great and perfect for medium to long stays.
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April 2023 by Katie York
My family and I booked several rooms for two nights for my sister’s wedding. When we booked, the Hilton company was doing a system update at the corporate level and it caused some confusion and hiccoughs during check in. However, the staff members were absolutely fantastic and got us all squared away! We used two two-bedroom king suites to allow the bridal party to get ready with a hair and makeup team. There was plenty of room for everyone, and we were all impressed by the accommodations. We had various questions throughout the stay and multiple staff members went above and beyond to accommodate us and exceed our needs! This hotel is also conveniently located which allowed us to be close to the venue, grab food from a variety of places, and send people out to get odds and ins for the wedding prep. I highly recommend!
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April 2023 by doyse manz
I was charged an erroneous smoking fee of $150 on my corporate credit card. I DO NOT smoke!! I have tried to contact the general manager via phone and email. They won't respond. I have talked to several corporate managers with no help. I will never stay at a HILTON or any hotel associated with them ever again. This is ridiculous! BEWARE OF FALSE CHARGES!!!
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April 2023 by Va Slim
The room was very clean, stocked and my stay was quiet. The staff was nice, great customer service! The comp breakfast was ok. Unfortunately, I did have two ants and two stink bugs in my room, not a big issue for me. Convenient location with lots of shopping and food around. Location felt safe and well lit. Nice pool area.Safety: Well lit location and clean
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March 2023 by Greg Eakins
The rooms here are huge (especially for the suites) and pretty well equipped. It would be nice if the kitchen was better equipped - we couldn't find a simple skillet for cooking eggs and all of the knives were so dull you couldn't cut cheese.After the trip we realized that they had charged us a pet fee of over $50 - even though we had never had a pet. Upon contacting them, they quickly fixed it, but had I not checked my card statement, we would have just been overcharged for no reason.
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March 2023 by Sheldon Edelstein
Cannot recommend! Water dripping from shower ceiling - no maintenance to fix it. Housekeeping by request only, and even after requesting it they failed to make the bed and pick up some used towels. General appearance of rooms in desperate need of an update. Can only enter from front door, but can exit from side doors. But … guests place water bottles in doorway to prop side doors open so they can enter anyway. Bottom line, poor security. Reported to management, gave me a few points , but still not at all worth it. Best thing I can say about place is the general pleasant nature of the staff. But it not enough , Don’t stay here!
