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February 2024 by khaled gheith
This location is full with great employees
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February 2024 by Tim Bunfill
I'm a Home Depot guy, the kids workshop they have on Saturdays once a month is pretty cool... My dude loves it...
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February 2024 by DirtyDans
Terrible policies. They removed all registers and force you to self check out. Then because of theft, they treat every customer as a criminal. You can’t get wire or power tools without an employee escorting the material to the register that you now have to operate.Way to go. Treat your customers like criminals and make them do the work to check out on top of that. Brilliant
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February 2024 by Ed Roman
Professional. Seem to always be in stock for what I’m looking for.
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January 2024 by William Snow
The staff here was rude. Probably won’t be visiting this location again.
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January 2024 by Ronickia Moore
Had everything I needed and the staff were very helpful!
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January 2024 by Robert Barnett
Had the extension for the rail for a new garage door opener
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January 2024 by Falguni B.
I purchased a range at the Hilliard, Ohio location last week in November of 2023. The price had increased by a hundred dollars in just one day since I thought about the particular range (I did not read the fine print that the sale ended the day before the purchase). They said the range was now on back order and it would be delivered on the 11th of January. Finally after waiting almost a month and a half, they came out today to install the range. The delivery was supposedly free but they charge $30 to install, $30 for a parts kit that you HAVE to purchase, and $50 to haul away the old unit. They said they could not undo the gas line and that we should get a plumber out to undo the line! We are now out $157 that we paid the plumber, and the delivery is rescheduled after 2 more days as they couldn't come back in a timely manner. The old unit worked fine and the line wasn't rusted or anything! The plumber said they should carry the right tools. Don't be fooled by free delivery and installation. It's a scam.
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December 2023 by Mike Meeks
Helpful
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December 2023 by Tha Awkward Dreadhead Podcast
By far the worst home depot I've ever been to. Completely incompetent. I usually go to the pro area and man they never have a forklift driver. The one dude just seems like he's stoned. I try to avoid that place as much as possible.
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November 2023 by Abhishek Goel
Staff is helpful, would always leave what they are doing to help you find what you need, even if it is 5-6 lanes apart.
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November 2023 by Jeremiah
Nobody ever answers the phone here. Bought a door they were supposed to also install, and they keep you completely in the dark on the whole process. You'll have to actually show up in person to get any answers.
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October 2023 by Suzanne Powers
The past two times we went to purchase paint there were no employees to fill out orders. We had to go to another store to purchase our paint. To bad they are losing business.
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October 2023 by Liz D.
The associates in the store are great. The delivery people are the ones that rank a big 0. Be prepared for your order to show up Early early and outside your house. They will send you an email which is fine if you're checking your email at 6:00 AM. Didn't else send you a text saying your deliveries coming after it's been delivered. Then they will ask you to submit a survey and they will submit it themselves.
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September 2023 by kaitlin Mallory
We went through Home Depot for a kitchen renovation. Spending 22k for a decent renovation. In the last 6 weeks we have received 4 total visits from a contractor. Meaning our house/kitchen has had zero order for a significant period. We’ve asked 10x for communication from Mark and Justin who were working on this project. We have received next to nothing. In fact, it has been two weeks since Justin, the project supervisor, has responded to our emails. Whenever Justin does respond he tells us it’s Marks job to figure out, yet he is the manager!!!! I emailed him on an MONDAY and by Friday I ask for an update. It is now TWO MONDAYS LATER and I have not received amy updates. Our fridge AND microwave do not fit, Mark and Justin have been made aware of this issue about 3.5 weeks ago. We have heard NOTHING from them regarding a fix. If new parts need to be ordered that will take another 2 weeks at minimum- so these parts SHOULD HAVE BEEN ORDERED WHEN THE ISSUE WAS BROUGHT UP. This is THE WORST experience I have ever had with such a large company, ever. I plan to take this review on every single outlet possible. I even warned Justin the manager of doing so, yet he STILL has done nothing to remedy. DO NOT USE HILLIARD HOME DEPOT FOR A KITCHEN RENOVATION. DO NOT. Your house and kitchen will be useless for MONTHS and no one will respond to emails or text messages. Absolutely ridiculous service. I am taking this issue to 10tv on your side and the BBB because that seems to be the only way I will receive any response on my torn apart incomplete kitchen renovation.