-
August 2021 by Olga Norremo
Terrible experience with communication and customer support (half our shipment was left behind without notification/explanation or plans for a follow up delivery attempt.
-
April 2021 by Lisa K.
We have had Hollander move us twice cross country and both moves have been easy, worry-free, handled professionally with nothing broken or out of place. This last move from California to Chicago was exceptional. This is our second time working with Chris Kucharski - senior relocation specialist. He made the process hassle free. He was quick to answer phone calls and emails and patient when my husband and I had miscommunications and asked him the same questions. At move time we had the team in our home for two days (pack and load). Tony Gardner - Crew Chief and Driver - set the tone immediately by taking his time with us - walking through our home and listening intently to everything we had to say. He interacted with us as people not just customers. Todd Cosgrove, the lead for the permanent California crew, was instrumental in the positive, high energy, yet relaxed atmosphere that put us at ease and kept the team moving. The whole crew was amazing -- Eddie packing all day in the "fragile" room, Greg working in the heat of our stuffed garage and Corey noticing my Mom's silver tucked away and forgotten about. We were impressed with the professionalism, work ethic and teamwork. Most importantly though, we didn't feel like our home was "invaded". We felt comfortable and confident that everything was being done correctly and with care. The whole experience was enjoyable and stress free. We cannot recommend Hollander enough (and this crew in particular).
-
February 2021 by Enos M.
After reading countless horrible moving company reviews I actually thought about renting a truck, hiring guys to load it and driving it myself from Chicago to Arizona. Yikes, I'm glad I didn't do that. Let's just say I'm very happy to be able to leave a positive review for United (Hollander). From start to finish, they could not have handled things any better. And they had to deal with 18" of snow that fell the day before my scheduled move. When I called about the snow, fully expecting them to reschedule, they said there was no need. They would be there on time. I'm still not sure how they were able to do that. Scott was my sales rep and he gave me a quote by going through my house via a virtual tour my realtor had online. My binding quote was honored even though my weight was more than estimated. Nothing was damaged in the move and I had a lot of art work and heavy antiques. Tony was my driver and he also did a lot of the loading. He and his crew really worked hard and took care not to damage my flooring by putting down protective material that mitigated all the snow and salt issues. I tipped generously, at both ends of the move, even though not required. I contacted two other companies for quotes. They all came in about the same price and were very good at explaining the moving process and cataloging the stuff to be moved. The reason I went with United was that Scott, unlike the others, knew about ordering "No Parking" signs from the city to allow cars to be towed around the corner if they violated the order. And in my case, with the snow, this was absolutely critical. Thank you Scott and Tony.
-
October 2020 by Jerry B.
I recently wrote another review and felt I needed to let it be known of insurance and management responsiveness. First, I took the top insurance possible. I made a claim which they did pay, but along with the check was a very insulting letter stating if I cash the check I could no longer make any future claims. We have 9 months to file claims so how could that be true? This was all within the first few weeks of the delivery move. I haven't cashed the check and I do believe what Hollander stated is not even legal. I informed Hollander that I was not in agreement with their ridiculous letter unless it was only directed towards just the bed, but no one explained what the letter meant. Before the check arrived we found that our sectional sofa was not put together correctly and that there were parts missing, but no one said anything while they were here. Were they hiding it? Who knows. So, I tried to work with the sales manager (what a joke), then tried many times to speak with the General Manager Rob Wendland who is a real joke. Never returns a phone call, totally incompetent or to afraid to respond to customers. As a GM I'm sure he makes a nice salary, but I would bet the bank his income an net worth is extremely poor. Not a very honorable company. Overcharges and doesn't honor their contracts. USE ANYONE ELSE. I WOULD NEVER RECOMMEND HOLLANDER TO ANYONE.
-
August 2020 by Lindy Cashdollar
My family and I just booked Hollander for our move from Bucktown to Norwood Park this past Thursday. James and his crew were amazing!! They were very courteous, kind, and confident in their moving abilities, letting us know our move would not take as long as we were quoted-and it didn’t! They cut 2 hours off our time because they were so efficient. We will most definitely use them again!
-
July 2020 by Jay Baumgartner
The guys doing our move were amazing. They were courteous, efficient, engaging, and most of all, they did a great job.
-
April 2020 by Christi Melhorn
Amazing. Danielle, whom I coordinated the move with, and the crew (sorry guys I don’t remember your names!!) were so friendly and accommodating. Made my move a relatively painless experience!!
-
March 2020 by Lee Goldberg
Salesman was not receptive to issues during the move. Items were left behind at old house, items damaged.
-
November 2019 by Roseann Riggi-Knudson
They made our move from beginning to the end an great experience. The staff, movers and whole team were amazing
-
February 2019 by Adam Hollander
Hollander moving is full of hard working, kind, honest people. They will help you out! Highly recommended.
-
December 2018 by Sue A.
This company was the best from start to finish. From the first call I received from Rona soliciting my business, following up with a handwritten note saying they would be ready whenever I needed them to the estimator, Mary who was so helpful to me, the novice at this. She helped me estimate how many boxes I would need and how heavy various things were. The moving crew, consisting of Steve P., Dominick R, Brian, Kenny, Terrance and Johnny aka Grumpy, (although he wasn't) were so efficient. They worked together like a well oiled machine. We put our things in storage and I was afraid it would not all fit but they packed it like a jigsaw puzzle. I would highly recommend this company. Professionals through and through!
-
November 2018 by Nancy Taylor
Wonderful thoughtful crew. Hard workers no damage.
-
August 2018 by Rachel O.
EDIT: I have changed my review to 3 stars. Read update below original review. We had an appointment set up to do a virtual tour of our apartment with Kevin. We had set up the appointment with Maria and had received a confirmation email and text that the appointment was set up. On the day of the appointment we hadn't heard anything so I called the main line. I was told that we would receive a call or text with information at the time of our appointment. We waited until about 10 minutes after the appointment was set to start and called the main line again. The woman we spoke with told us she didn't have any information about Kevin and that we should give him until half an hour past our appointment time. Once it was 35 minutes past our scheduled appointment time I called again. The woman stated that she was unable to see any of our or Kevin's information. She asked if we were given an email or phone number for Kevin. I said that we had only been given his name in our confirmation email. We were told that nothing could be done until Monday as it was the weekend and no one was available at the local office. We will definitely be using a different moving company that respects our time. UPDATE: A few hours after the appointment time I got a call from Kevin. He apologized and offered to do the virtual tour at the time. I informed him that we had waited long past our appointment time and we had other things we needed to do that day. He gave a few different excuses as to why he missed the appointment (one of which was that he lived in a different time zone, which made me question why we would be assigned to him if time zone was going to be an issue), and stated that I should have been given his contact information. I told him I was given nothing except his name, which was frustrating, as there was nothing I could do when he didn't call. He offered to do the appointment any time that worked for us and we scheduled for the next morning. The next morning he called right on time and we had the tour. He was extremely friendly and kind, and he gave us a discount on our services for the error. Out of all the estimates we were given, Hollander was the cheapest option and I really liked Kevin, I just wish he hadn't tried to give a laundry list of excuses as to why he missed the first appointment. I would have rather he just apologize, tell us he was going to give us a discount, and move on. We didn't end up going with Hollander, but that was due to our move date being rescheduled and us deciding to do the move ourselves.
-
August 2018 by Pavel Brendler
We hired Hollander to ship our one bedrom apartment from Wisconsin to Germany.
-
August 2018 by Beboy R.
As they say better late than never. We moved 2,000 miles from Illinois to California back in Sept. 2016. They're professionals in every sense of the word. The transition was flawless, courteous and carefully done. All adjustments as far as timing and scheduling was made to fit in our schedule. Chris K and Caryn H were so quite good at what they do.
