-
February 2024 by mighty Martin
Place is a joke trying to charge 800$ for alternator replacement when they don’t even have to take the engine out to get to the alternator
-
January 2024 by Cara Crowley
Took in for one issue and they found others that they said I needed to fix more urgently. They were fast but I was quoted a different price. They took some off to get closer to what I was told. I plan on bringing the car back once I pay down the other replacements.
-
January 2024 by Dan B.
I just went to Firestone, and was quoted 2k+ in repairs. I then went to my guy with a mom and pop garage. He told me, and showed me, that my power steering pump was improperly installed. A pump installed by Firestone, 4 years and 20k miles ago. I just left his shop for $250. I would strongly suggest you take your vehicle somewhere else. This is fraudulent activity. I wish I could file suit but the money was to minimal for it to make sense
-
January 2024 by Rob Jordan
We have a fleet of 16 vehicles, and your location is very convenient for us. We bring our vehicles to you every month or every other month for tire replacements or to address specific issues. We require complete service for all our vehicles. I am requesting Firestone to conduct a thorough inspection of each vehicle for any maintenance or potential issues. If there are any malfunctioning lamps or if you notice any problems with the brakes while changing the tires, please inform me. We are not interested in any upgrades or products that you may want to sell us. We only want to know what needs to be replaced or what is required for a complete service.Rob JordanOperational manager- PureH2O
-
January 2024 by Michael D.
Great service, I use them regularly. Laquan is always super helpful and gets me scheduled in really quick everytime and always orders my parts without hassle. Mechanics are all really nice also!
-
January 2024 by Carter W.
Scheduled an appointment and showed up 10 minutes early. Waited 15 minutes in line to check in to be informed that they might not be able to fit me in today to fix my flat tire. They offered to let me leave my car there for 1-2 days to have the nail removed and the hole plugged. I asked if I could make another appointment that would guarantee me getting my tire fixed. They offered me to sit around until close and they'd try to squeeze me in but no guarantee. You shouldn't have to rent a car for 2 days to get a nail removed. I went across the street to a different garage who took me as a walk in and got it fixed in 10 minutes. The staff was kind at Firestone but they need more staffing or help of some kind.
-
December 2023 by Pam Guyer
It was a long 2 day experience , but I must say that a few stood out, Jake for getting my part in a timely manner and Sterling who went above and beyond to make sure that what he started out to do he finished, he was absolutely amazing, taking the time to research and make sure that my car would be as good as new. I really appreciated that after 2 tough days with a volkswagen I left and everything was great. The men were friendly and knowledeable and if they didnt know , they found out. Sterling really takes great pride in his work and it showed.
-
December 2023 by Ginger K
Got me in on time, kept me informed and made recommendations. Being a female it can be difficult to know if you are being railroaded or not, but I've always felt comfortable with Firestone.
-
December 2023 by Karrina Worrin
Jacob and Robert waited on me today for tire rotation and alignment and I’m super impressed with the professionalism they demonstrated today. I was checked in and out promptly and courteously and they kept to the service wait time they gave me up front. I highly recommend them!
-
December 2023 by Stephanie Barga
Overall great service, and Ray is always very helpful, personable, and clear in what’s happening…even when busy.
-
December 2023 by Adam C.
Was traveling with my wife & 2 dogs and got a flat tire in Columbus, Ohio.I showed up at the store when they opened @ 7 AM and Jacob & Alex helped me immediately and had my tire fixed and family back on the road in less than 1 hour.I really appreciate the customer service and going above & beyond to help a traveling family!
-
November 2023 by Sean King
Taking appointments of a Sunday where they only have two mechanics scheduled and think the customer can wait 3 hours to mount three tires on new rims. No way this is acceptable and why would they entertain walk-ins right now at 4:14 PM.
-
November 2023 by Hamzah M.
Nightmare to deal with over the phone or in person. Would highly recommend against trusting your vehicle in their hands
-
October 2023 by Erik Persson
Brought a car in for a brake and rotor replacement. Should have taken a few hours but the technician was injured while working on our car. Can’t blame him for that, but I do blame the business for being so understaffed they had one person working on two cars at once and nobody else working at the time. Was told we’d have to wait until the next day to get the car back. My girlfriend called the next day and the man on the phone was very dismissive and condescending to her, when all she wanted was an estimated time her car would be ready (because two whole days is ridiculous for that routine repair). Manager gave us a discount which is why this review is two stars instead of one.
-
October 2023 by Amber Riggs
I arrived at 8:30 with a rear brake dragging/squealing on way to work I needed to be back on the road by 1:00 o'clock for a 2 hour drive to another location, these guys were awesome replaced and fixed the brakes and I was on road without delays. Very pleased with the fast in and out service!!??
