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June 2024 by Joshua Young
Drive thru was packed decided to send one car thru to deposit a little over 15 grand. Some black guy not the manager came out assuming we was loitering. After explaining when I didn’t even need to he caught a smug attitude. Luckily he did it in front of other customers. must of thought he ran the place or that we owed some random an explanation. Sorry to say but our company ended the account. A little under 150,000 a month of lost business because of one man being nosey. Congrats chase
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June 2024 by manith long
Went to this location to open an account for my high school daughter. Upon arrival we stood waiting for awhile for some assistance but no one seems to care or noticed we were there. Other people arrived after us was getting help. I've been to this location many times for banking, and the people before were helpful and customer service was good. But with these new employees and plenty of them standing, we weren't getting help.
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May 2024 by Saw Laboratoire
Lazy bankers they don’t wanna work came to open an account and rejected me don’t come here time waste worst customer service 0 stars
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April 2024 by james R
Went in to see TARA BROWN about a small business loan.. after she was an hour late for our appointment I finally got to speak to her. I asked for a small amount just to take care of startup costs with a new building. TARA BROWN told me that unless I’m asking for $100k in startup money there’s nothing they can do as far as loans go. Then TARA BROWN proceeds to tell me my only option is a credit card. I asked all of the right questions and she was very convincing. Now I have a hard inquiry on my credit and it’s going to much harder to get what I need elsewhere thanks to TARA BROWN! Walked out feeling confused and pressured to have had to sign up for a credit card and felt like something wasn’t right. Called chase customer care and spoke to a loan officer who then told me that I could’ve applied for as low as $5k in startup funds and didn’t need to sign up for a credit card. Also informed me that my chances of getting the capital I needed was less likely now that I have a hard inquiry for no reason. The whole experience felt very predatory and I wonder if the bank employees get a bonus from people who sign up or are approved for credit cards? I filed a complaint with the BBB and will be going in to speak with a branch manager tomorrow to make a complaint. Do not work with TARA BROWN! She’s a liar and it seems she’ll do whatever it takes to get you out of there after making you wait an hour. Very disappointed about this completely negative experience. AGAIN….DO NOT WORK WITH TARA BROWN!
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April 2024 by Jenna Oldaker
Literally the worst branch ever. Sent in my bank card and driver's license and still deposited my cash in the wrong account. Not to mention both ATM machines were not accepting deposits. Tomorrow I will be closing my accounts
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April 2024 by John McCain
Simple deposit took a long time due to inefficiencies. It seemed like none of the four employees could make a decision without having to check with the other and therefore unable to complete a transaction independently. Young lady who assisted me could not be bothered or even say hello. Bank seemed dirty.
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March 2024 by Paul
EVERY TIME I COME TO THE ATM. IT HAS A GREEN ARROW SIGNIFYING IT'S OPEN. AND EVERY TIME I DRIVE UP TO IT IT SAYS NOT EXCEPTING DEPOSITS. FIX IT. IT'S BEEN WAY TOO LONG. MY WIFE SAID NEXT TIME WE SWITCHING I SAID WHY WAIT?
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December 2023 by Joshua Reyes
Their ATMs are always out of order or out of money.
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December 2023 by Jennifer Herbert
Sell my mom has been with Chase Bank for years. She wrote me a check for $300 which I brought here to cash. The teller was nice as I went through the drive-thru but she shorted me $10. I don't know if they have a check cashing fee for checks that are drawn on their Bank, but if they do, that's absolutely ridiculous.
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October 2023 by Jeff Bundenthal
Great Bank.
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October 2023 by Douglas Massey
ATMs have been broke for a month
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September 2023 by Fun Till End
ATM Never works always bad on this location.. J.P are you watching what's going on???
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August 2023 by Priscila Jimenez
I went into this location in Hilliard at 4:30pm to open a bank account and the receptionist told me they did not have time to see me since it takes one hour to open a new account. To set up an appointment. Upset I went next door to PNC bank and opened a new account within 15 minutes. Lost a new customer for being lazy.
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July 2023 by nate meanor
ATMs are always down… ?
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September 2022 by Paulino Villatoro
The worse location. The didn't let me ask The banker two questions because he was too busy doing nothing. They told me i need to make an appointment for one question. Ridiculous management ?
