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January 2024 by Andrew Johnson
These folks have been great. Quick, reliable, and easy better priced than the dealership.They replaced the clutch in our Subaru, and we had them do some brake work recently.They're a little out of the way for us, but we'll be back.
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January 2024 by Theresa Mesaros, Realtor PSA, ABR
I have been going to Auto Emporium for close to 20 years. Mr. Kennedy and his family are wonderful and the staff have always been attentive.I have never felt I was being swindled or upsold and my cars have been well taken care of. I have bought cars from Mr. Kennedy as well, and one is still going strong!I will always recommend them when anyone asks.
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January 2024 by Jacob Wise
The service at Auto Emporium has been good. They were quite responsive with the texting service and the online service info was clear.I feel the cost was good value. The service was done in a timely fashions. I have no complaints so far.
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January 2024 by Laura Ross
Auto Emporium has been wonderful. They were quick to get my car in and communicated clearly during the entire repair process. They are friendly and reasonable.I would highly recommend them for your car service needs.
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January 2024 by Van Rose
Auto Emporium always does a great job of quickly identifying the source of auto issues, finding other issues the client may not even know about, and providing them with an itemized list of suggested steps. From there, the client can approve or deny any of those steps. Their great customer service and quick turnaround have made me a regular customer for many years. Thank you, Auto Emporium!
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January 2024 by Emily Meyers
I called Auto Emporium with an issue with my van, and they took me in same day for a diagnostic and then let me have my van back to get my child from preschool and then I came back and they went and got parts from the dealership and fixed it for me that same day before I needed it again to get my kids from school. They spared me needing to get a rental vehicle for which I’m most grateful! They saw my problem as important and urgent as I did, and got the job done!
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November 2023 by Diane Caoua
I normally go to the Ford dealer where I bought my truck. I made appointment on line when I got there it was going to be three hours what was the point of the appointment? I would just drive over on a walk on and be in and out within a hour. I was recommended from a co worker to call Auto Emporium so I did and will be back again. I needed my oil change, I stopped in to make the appointment. Great service from the desk was able to get in within two days which worked for my day received fast service the day off in and out.
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November 2023 by Keisha Miller
so convenient and easy to understand with their online invoice and estimate!! We had a rough go here the first time we came and they made up for that quickly and many many times over during subsequent visits.Services: Auto A/C recharge
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November 2023 by Susan Trodoux
Matt and his crew did an excellent job not only repairing my vehicle, but also navigating a complicated situation involving prior repairs elsewhere that were not done correctly. They were professional and respectful with everyone involved. I highly recommend Auto Emporium!Service: Engine repair
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October 2023 by Martin Trudel
I took my 2013 Odyssey to Auto Emporium to install a timing belt kit. They asked me to inspect the van first but they credited the fee on the timing belt invoice. Well, to my surprise, it was a thorough and very professional inspection. All digital. The timing belt work was really good. No leaks and the engine bay was super clean. I wanted an AISIN kit. No problem. The price was fair. I asked them to look at a clunking noise in the steering and the solution they gave me did not satisfy me. I am an engineer and had done a lot of research but could not figure it out. Well, yesterday, I saw a video of the fix and to my surprise, it worked and it was the same fix that AE had recommended. I am impressed. Well, after this positive experience and a previous one, I am happy to recommend Auto Emporium. I was nervous at first and asked a million questions but they owned my trust for future car repairs. Family owned business. Thanks AE and I will see you soon.
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October 2023 by Samantha Thomas
Went to pick up my vehicle that they had for over a month and eventually had to pass off to Toyota to get correctly fixed. My gas light was on and I barely had enough to drive it home (worth mentioning I had walked there in the dark alone to pick up my vehicle after hours). I also was in contact with Toyota and Auto emporium while they collaborated on the vehicle and more than once got two different stories about what was causing the issue. They had good communication the first 2 weeks but after that I had to call them to get any info. Very disappointed when I spent nearly $5,000 dollars, but thanks to Toyota Tansky my vehicle is finally back on the road.
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September 2023 by Cara Bower
I can’t say enough great things about my experience here! The staff was so wonderful and my vehicle was fixed super fast! I called and they were able to see me the next day which was also a huge plus! I feel comfortable that the mechanics were knowledgeable and informed me of things that may need to be looked at down the road but weren’t necessarily an immediate need. I didn’t feel pressured to have anything done other than what I was there for. They have a very welcoming environment and I felt comfortable asking questions and sharing my concerns, as this is my family vehicle and I want to be sure it’s as safe as possible.I highly recommend Auto Emporium and will be using them for all of my future vehicle needs!Services: Air & cabin filter replacement
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August 2023 by Christopher Day
Were able to service my car same day. Very transparent and up front with needed services and pricing. Kept me informed throughout the process and even identified issues they were unable to address in their shop (tires) so that I could address the issues with a speciality shop. 10/10 would recommend and will use for future auto repair needs.Service: Electrical repair
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August 2023 by Melanie Critzer
Had the best experience with Auto Emporium! Originally went to a big dealership and got an expensive quote and was rushed to either sign to pay or move on. The team at Auto Emporium sat down and spent an hour talking to me about my options, translating from car talk to English (as I personally don’t have much car knowledge) and personally drove across town to pick up the part that was needed for my car. For all Columbus residents- don’t go anywhere else!!
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July 2023 by Judith Staub
The work done looks good. BUT the inside of the car was filthy with sanding dust. The owner refused to have it detailed professionally. Only offered to have his staff dust it. My asthma was set into high reaction for several days, despite being detailed at my OWN EXPENSE the next day. I asked for reimbursement the next day and he refused. A truly professional business owner should NEVER release a vehicle in that condition. And then to not cover the cost of cleaning THEIR MESS is unacceptable. I cannot recommend this business to anyone.Service: Body & Trim
