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May 2024 by TERESA DELONG
JT was more than helpful with both picking out the best spa for us and how to care for it. He answered all our questions and was very patient.
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May 2024 by Sunny Sutton
After visiting multiple spa dealers and having not so great experiences, Agean was our last stop. We were greeted by JT, and it was clear that he was a subject matter expert! He patiently explained the construction, function, warranty, service, etc of the spas. He was NEVER pushy, answered every question, and we never felt as if he was just trying to clear out inventory. He made sure we were able to get the exact model we wanted, even calling the owner to double check inventory.Fast forward to the very speedy delivery process . Britny was great about setting up a delivery time that would work for me. Mikey and the delivery crew left zero trace. There was barely a blade of grass out of place! Mikey made sure that the tub was placed exactly where I wanted it and thoroughly explained the setup and chemical process. He even gave me some tips from his personal experience with his own tub.Overall, I am super pleased with the value of Agean's spas, the ease of buying, and most of all the stellar customer service! If you're shopping for a hot tub or swim spa save yourself time and headaches and just go see JT!
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May 2024 by K McBride
JT in Hilliard sold us our Vita Envy Hot Tub. We use it 1-2 times a day. JT was very knowledgeable and explained everything to us in detail. Wonderful experience. We highly recommend dealing with JT and Agean if considering a spa purchase. We rate them a 5.
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April 2024 by MARTA CASAS
Have you ever worried about how much it is going to cost to have a technician address a hot tub issue? Same and consequently, we didn't use our hot tub for a few months as we were getting the following error, "heater is too hot."Finally, my husband decided to call Agean, in Hilliard and JT was AMAZING! He literally walked my husband through various steps to resolve the issue and provided future tips as well as how to care for his beloved hot tub! LOL JT even went as far as to tell my husband to call him the next day and anytime for that matter with any issues or questions he has. There's nothing like saving time and money!! Literally, best purchase and customer service ever!
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March 2024 by Meagan McMasters
Highly recommend Agean spas. No pressure sales. JT was very helpful. He assisted us with choosing the perfect hot tub for our needs, as well as walked us through set up and maintenance. We got our hot tub for a great price and he included extra items/chemicals for a stress-free start up. Delivery and set up were smooth as well. We originally planned on ordering a hot tub online but I’m SO glad we went to Agean instead. Saved us money and hassle!
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March 2024 by Erika Crawford
I recently purchased a Vita Spa hot tub for my husband, and J.T. was a wonderful help through the entire process. We couldn't be happier with the hot tub and the service we've received.
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March 2024 by Farah Idrees
We had been searching for a suitable replacement for our broken dual temp swim spa for a while - and the choices/options available were tough to narrow down based on our needs and overall quality. We met JT at his store and he was wonderful and easy to talk to, he walked us through some of the swim spas they sell, and answered why his options are a good fit for what we’re looking for. We were mainly looking for something reliable, easy to maintain and simpleto use. And without being pushy he answered any concerns or questions we had and he was incredibly patient with the time we spent with him in store. You could tell he knew his stuff as he owns/maintains and repairs his own swim spa at home - he educated us on various brands and how they build their swim spa compared to what they offer and why it wouldbe a good solution for us. He made the process simple and hassle free during the purchase and afterward with contacts to get the swim spa installed at our home. Highly recommend JT!
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February 2024 by Dennis Bloom
J.T. The manager at Agean-Hilliard was great help in explaining how to condion our water problems. He was very knowledgeable with clearing the water. Always willing to take the time to help answer questions. Highly recommended.
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February 2024 by Lori P
Bought a hot tub a week ago, great experience! Visited a few times along with going to some other spa retailers, but came back to Agean for the purchase and are very pleased so far. JT in the Columbus location was super helpful, lots of information without being pushy. He shares his own experiences and knowledge. Didn't try to upsize us into something we couldn't afford or push other products on us. I even went to the Cincinnati showroom to see more models and had a good experience there. Agean knows their stuff, highly recommended. Delivery was quick and staff was professional.
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January 2024 by Krista Wagner
We purchased our swimspa from Agean in Columbus/Hilliard in June of 2023 & have been very pleased with the entire experience! We had been researching & looking for a spa & had visited pretty much every spa dealer in central Ohio & chose Agean because of the great customer service we received & the products they offer! Fos & Jeff always took the time to explain everything in detail & made us feel very comfortable, this was our first swimspa so we had a lot of questions and the staff was always patient with all the questions we had & didn’t pressure us at all. The delivery went as planned & set up was easy, the delivery folks were great as well. We did have a small issue with the spa but we worked with Britny & Ethan who quickly helped us get things resolved. I would definitely recommend Agean to anyone looking to purchase or upgrade your spa!!
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November 2023 by Erika Mathias
I purchased my hot tub from the Home and Garden show in Columbus OH. Delivery was great. After filling it up I called Agean and they answered any question I had. I have since called on occasion with question and they have been great. I called and talked to JT who again answered my questions. Thanks for being so hands on during this process. I love my hot tub.
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November 2023 by Kevin Yang
JT at Agean is Awesome. My wife and I were in the market for a spa for awhile and we started our search in 2022. We spoke to quite a few different stores and finally came to Agean. JT was very professional AND knowledgeable, extremely patient with us, and truly didn't really "sale" us anything. Instead, he educated us on various types of spas and the detail mechanics of how it works. The spa was delivered fairy quickly after we ordered it. (yesterday). The delivery staff were on time, efficient and professional. This is our first spa so I had tones of questions on how to work it properly and efficiently. I called him with the additional questions I had and he spent much time with me on the phone until all my questions were answered. He educated me very well so I felt like with practice, I will be good at maintaining a spa in good conditions will be quick for me to master. We are also very excited the health benefits this spa will provide for me and my family.Thanks Agean and JT with this purchase.
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November 2023 by Amy Drapcho
We had a great shopping experience at Agean on Cemetery Road in Hilliard. All the staff were extremely knowledgeable and happy to help answer all our questions, especially JT! He gave us the time and attention we needed to make a decision. He is enthusiastic about their product and is an excellent salesman. Agean also worked with us to get our tub delivered when we requested. The delivery crew was great too. Happy customer!
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November 2023 by Lisa Laufer
J.T. was so helpful in helping me order a replacement cover for our hot tub. We received friendly and informative information when we picked it up, not to mention a good look at all the new models.Our hot tub was purchased from them 6 years ago.
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November 2023 by R C
I've been a customer with Agean Hillard location for 7 years. They have always been helpful and informative. I bought a floor model tuff spa and anytime I've had an issue to just needing supplies these folks have been right there to help. They've even spent time on phone walking me thru an issue to try to resolve to avoid me having the cost of a repair person coming out. I was successful in my repair with thier expertise and patience. When I call or show up they are prompt with offering assistance. I've spoken to JT lately as I recently moved to the country and have had to deal with well water and had questions. JT helped me with getting what I needed and up and running! My hot tub still works great and I use it almost daily. Don't hesitate to make Agean your place to go ! Even if you didn't buy from them they'll still treat you right!!
