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“I loved shopping here for the first time, everything was really nice, employees are very kind, and the prices are very good for what there is. I definitely recommend shopping here!”
“Got some shoes for Christmas and couldn’t return them cause I was sick call them to exchange them for the same kind and was told I couldn’t exchange them for a bigger size so now I’m stuck with a pair of shoes that I can’t fit their exchange policy sucks if it’s a gift we could be able to exchange them.Update: I got into contact with the owner and he was very helpful and let me exchange the shoes for a bigger size. The transaction went smoothly and I was in and out. The store was nice and clean smell good the sales associate was very helpful to will be going back to buy more shoes from them”
“I couldn't have found a better group of women to help me purchase my mother-of-the-bride dress. The selections and styles were perfectly curated, making the process a breeze. I also fell in love with the other clothing in the shop and have made several more purchases since my MOB dress. This is hands down the best women's clothing store in the Cleveland area!”
“Honestly this place is sick. So many different types of yarn, and the price is unbeatable! I constantly come in there and tell corny jokes and no one ever gets mad at me! I pretty much made this place my own comedy club and no one minds”
“I love shopping at village trends. The staff are always helpful and lovely. I get so many compliments on all the cute things I purchase from village trends. The store is well stocked with a variety of sizes in all the best styles. I always feel confident and comfortable in the clothes I buy at village trends!”
“Good atmosphere, awesome shopping experience, beautiful clothing & great customer service! Unique pieces so you don't have to worry about running into someone with the same thing on as you. Go check E&M Apparel Ltd out!”
“Made a trip to Brigade today (Sept 3rd 2023) and everytime I make a trip up to the Beachwood Mall. I make a special trip every few months from the Pittsburgh area.The guys who work at Brigade are always really helpful and give top notch customer service as well.The selection of clothes are always super fresh and cutting edge, and are priced nice.I've shopped here the past few years and will continue to come back.5 stars all day long!”
“I love this this small shop! They always have a fun selection of clothes including bell bottoms and overalls and other small trinkets and accessories. But the best part of all is their Birkenstock selection. If you are looking to buy unique Birkenstocks, they have basically every style and every color imaginable!”
“Truly one of the best places I've ever been! I stopped by while visiting Cleveland with my kids and the staff could not have been more friendly!! They had exactly what I was looking for (including a bag I had been trying to find for nearly a year!). They were even able to ship back one of the purchases so that I didn't have to carry it back in my suitcase! Our Uber back to our hotel broke down in the parking lot and the owner of the store came out and introduced himself and asked if he could help. He invited us back inside to wait and we had the nicest conversation about a mutual place we both enjoy to vacation. This is what every store should be, but it is hard to come by these days. Knowledgeable, friendly staff with an incredible selection! If you visit Cleveland, Cuffs should be your first stop!”
“Update: I am moving this company to five stars. They resolved this issue with nothing but professionalism. I very much appreciate their customer service.
This was an online order. I ordered some chainsaw chaps online May 31st. I received the wrong size in the mail. I talked to a customer service rep (who was extremely nice - Christina) on Thursday and had the wrong chaps sent back to the company on Thursday with a follow up email. I never heard anything back so I called Tuesday. Unfortunately the right size chaps were still not shipped out to me. I elected for a refund instead. Really nice people, but it would have taken 3-4 weeks from start to finish to get the right product. I bet the company is great, and the people seem really nice, but it didn't help me in the end.”
11AM - 6:30PM
20850 Libby Rd, Maple Heights
Womens Clothing
“At Ruby’s finding a prom dress was easy. The store owner made sure my experience was a one and I really appreciate that. And it wasn’t like he just wanted to sell you any dress he made sure it fitted you.”
“Beautiful experience at this shop!! The clothes here are GORGEOUS‼️ The young lady that helped my daughter and I pick out clothes was so Professional, patient, and kind!!! Pay this spot a visit when you're at Beachwood mall, you will not be disappointed ?”
“Love , Love , Love it hereeee !!! The CLEANEST , professional, always got what’s trending , warm welcoming boutique ever !!! You can walk in for the first time right now and they will make you feel like y’all have known each other forever ! It’s always a vibe while shopping here . Would definitely recommend .”
“If you haven’t shopped at Smooches you are missing out. It’s more than shopping it’s an experience. You will meet the most amazing team of women and have the best encounter with the owners.”
“I had a pair of slacks and a skirt taken in. She took my measurements and was very welcoming and friendly when I walked in the door. It's been a couple of weeks since I picked them up and I'm just now wearing them. All I can say is wow! She did a phenomenal job and they fit perfectly! I had never had anything altered before and she's the only person I will trust from now on.”
“All the employees were very helpful despite being in a huge rush because of Black Friday, they offered help when I was confused looking for a specific item and when I couldn't find it. They were very sweet and kind and even price matched an item that was cheaper on their website, so I could buy it on the online value!”
“I ordered a chain on 12/24 in my head I knew it wasn’t going to because before the 25th. I got an email 3 hours later saying my order was ready. I love how fast it took and the details in the chain was outstanding. Definitely recommend”
“Hiela was AMAZING!!!
She definitely needs a raise!!!
She was Attentive and Helpful!!
I was so comfortable.
I've been shopping here for years and that was my best experience yet!”
“Great store and even better employees. The workers always ask if you need help or a dressing room and are super personable. The after Christmas sale was 50% off already marked down prices. Their clothes are always a thicker high quality fabric. I found three nice tops for a total of $50. Great store with stylish clothes.”
“The cap on my insulated water bottle was broken. When they could not replace it, they offer me full credit against the purchase of a similar to bottle.
I decided to try super glue first. Happily it worked.
Great customer service!”
10AM - 7PM
24683 Cedar Rd, Lyndhurst
Womens Clothing
“Today was my first time visiting The Loft in Legacy Village-Beachwood. Super impressed by the customer service received on 10/21/23, I purchased several items & returned a necklace without any issues.Thanks Lilly!& suggesting signing up for StyleRewardsadding The Loft to my fave shops!”
“Best store ever! The staff is fantastic to work with; so helpful and kind! Great selection in all price ranges. Toni has the best eye for fashion, and displays it beautifully in her store. I will be a customer forever. Love the people here and feel like they are family!”
“I've been trying to get inside this store for awhile now and today was the day SOOO many beautiful clothes ladies ladies ladies you must stop in I know you will find something unique ?? ???❤️??”
“Wow! What a wonderful find in this charming little town of Chagrin Falls. I can't tell you how much I LOVE this town and all cool unique boutiques. Walking in the door, I instantly knew this was my type of store. They offered a variety of merch from clothing, jewelry and household items. I was so exited to find a very special ring. It was engraved with the phrase..Embrace Your Story.....and trust me, that's exactly what I'm doing. If you happen to be out in this little town, I highly recommend a visit.”
“I went to the Fly Fishing 101 with my son and two grandsons on Saturday April 13. Although it was windy the Orvis staff made the best of it. They were so patient with my grandsons. I really appreciated the time they spent. They really worked at breaking down the casting and line tying in a manner we could understand. Great group of people and would recommend it to anyone interested in learning more about fly fishing.”
“We bought a beautiful mink jacket and I had some repairs done on my other fur coats David provided excellent customer service and we found some new friends he went the extra mile for us thank you David.”
“I stopped in Saturday close to closing looking for something to wear that night. I cannot rave enough about the service I received. Both women working helped put together outfits for me and gave me feedback on everything. Their selection is great and I got lots of compliments on my outfit that night! I will definitely be a repeat customer!”
“We had such a great experience shopping at Chico's of Legacy Village. Joanne and Sherri were great. Joanne was enthusiastic and energetic about helping us find just the right outfit. Sherri was right there too! Giving her opinion and helping with the finishing touches. I venture to say if more in-store shopping experiences were like this - there would be less on-line shopping.”
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“I'm not a huge Kohls shopper - the products are ok, but I must say that each and every time I've come into this Kohls every employee has been incredibly nice, without exception.”