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11AM - 6:30PM
331 Bishop Rd, Highland Heights
Shipping Centers
“The owners and employees of this store are just the best. They are the kindness most respectful people. UPS is lucky to have these owners run one of their stores. Great reflection on the UPS brand!”
“Excellent customer care !! It’s pouring rain Today and I had to buy bulky and heavy items. The manager was kind enough to walk out in the pouring rain with me to help me bring my items to my car! Above and beyond is appreciated always thought I would shout out!”
“We've shipped with Falls Pak & Ship a number of times, and are delighted that they're near our office. Excellent work. Thanks so much, Scott and team!”
“Seriously!!?? One place to drop off EVERYTHING!!! USPS, UPS, FEDEX, AND HAPPY RETURNS! I'm an online orderer and this makes me so happy! AND the staff was friendly!”
7:30AM - 4:30PM
765 E 140th St, Cleveland
Shipping Centers
“What sets them apart is their exceptional customer service. They take the time to understand your needs, offer expert advice, and make sure you're satisfied with their services. I've never had a single issue or complaint.???”
“What a pleasant experience! Went there to get a paper notarized (boring, right?)and it felt like I ended up making a friend! Staff very friendly and helpful. This place is so much more than a postal service, with a range of services and retail gifts. I can’t wait to find a reason to go back!”
“Everyone working at this UPS is hardworking, professional, and helpful every time I've come into the store. They are very quick to respond to customers as soon as they come through the door. I couldn't be happier with the services they provide.”
“The store was well organized and clean. The assistant asked what I needed when I walked in the door, escorted me to the self-serve large scanning equipment, and then to my surprise immediately proceeded to perform the 3 scanning jobs herself as I must have appeared unfamiliar with the machines. I really appreciated the young lady's assistance, and she didn't miss a beat as she occasionally stepped away to help other customers as needed. Her name was not on the receipt for my Saturday 3/16 visit at 3:36p, but I couldn't thank her enough for being professional, friendly, and knowledgeable about the proper scanning settings to make sure my architectural scans were legible and complete!”
“I spoke with a GREAT! Customer Service Representative, at the printing desk- Elisha.She was friendly and professional with all the customers who needed her assistance.She is very knowledgeable, patient, friendly, and gave me additional information about labeling for a project, I am working on.She was encouraging in assisting me with a printing project. Elisha gave me the tools, to get me started, and convinced me to come in and have my printing done by Staples Printing and Marketing team.Elisha spoke in high regard, and confidently about the Printing and Marketing team, and their expertise.”
“Hello my name is Jalene and I have been to the FedEx store on Richmond in the plaza where Dave's grocery store is, several times and I'm always impressed by the young people who work there that are so friendly and helpful. My most recent trip to the store there was a gentleman behind the register name Cassius and this young man went above and beyond the call of duty helping me find things on my phone that needed to be printed out with an order that I did not anticipate needing but he knew I needed it and I just wanted to publicly thank him.”
“Every time I've used this office, they've gone out of their way to be helpful and kind. Whenever I have a bulky or awkwardly shaped item that the p o can't deal with, I come right here. I've used them for over 5 years for many printing and shipping issues. They always go above and beyond to help me get the job done!”
“The two gentlemen that helped me process a Prime return here were super friendly. Loved chatting with them. Excellent customer service and I hope they're rewarded as such. Will be making this my official local UPS store! :)”
“Convenient location.
And, even when a lost package was not ship from there location.
The employee's were helpful in finding the shipment, in the UPS system, and having it sent on its way.”
“Had to drop off a return and realized I left the label at home. Counter staff was extremely helpful and able to get my label printed for a reasonable fee and got me in and out in less than three minutes.”
“When I visit FedEx, it is usually for a large order of copies or to send small docs. Today I had a large package for shipment and of course FedEx went above and beyond to make sure I was accommodated as needed. They are consistent no matter what the job is. Thank you!”
“Recently returned to do some print out, copies and lamination. Everyone was pleasant Bryce assisted me in a few different things that were needed he was very polite attentive and overall great customer service.”
“Extremely friend staff, I use them all the time for Amazon returns and sales. They even have a station where you can self scan and drop your items in a box to return to avoid the line. Sometimes I feel like I'm the only one who uses it which is a plus for me since it means no waiting, it also does give you a drop off receipt too!”
“This location was great, the self service left much to be desired and so the manager Shawn helped me accomplish my printing goals despite his busy slate with commencement this week.”
“My live animals arrived healthy on every occasion. They were prompt, but need to up date their tracking system computer program. The poor lady had the hardest time due to faulty computer issues. I reccomend this place.”
“I have a box here about 3 years. It's perfect for a senior like me .These young people work pretty hard . I've found them to be compassionate and customer service oriented even when overwhelmed!! I've had ALL kinds of things delivered here because im usually not home ?. The only time I had a problem was when my brother died and another business I do business with used this address from my business card to send flowers ?. They were there a week ?. So now the reps CALL ME when I have unusual deliveries. #winning. The owner is Scott. He doesn't smile a lot, but he's a problem solver! Just talk to him about what you need. ? ? ⭐️”
“I am thrilled that this UPS store is under new ownership! The owner and staff members are friendly, greet me with a smile, and work quickly and efficiently. Rarely do I have to wait in line. The previous store owner and employees were in complete contrast to the current experience. It was so unpleasant going there that I would often go to the store in east Mentor or Willoughby - not close for me. I have a small sewing business and each of my items is irreplaceable as they are made from clothes that my clients send me. In 15 years of business, I had one lost package by the USPS. Since then, I have trusted UPS for my shipping with great results. When the drop-off experience is pleasant, as it has been with the new owners, it makes going to the store 2-3 times per week enjoyable. I highly recommend this store!”
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“The five stars are for the customer service person. She worked through multiple customer issues and maintain a great attitude and tried to be helpful to everyone.”