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“Riya was a exceptional sales representative I have ever met, she was very compassionate and caring. She took helped us in a time of need and I really appreciate it. She is the most compassionate person I have ever met.”
“Best phone purchase experience. K the owner knows his stuff. 10 out of 10 service. Always has great deals just purchased 3 phones from him for me and my sister and fiance.”
“I came in a little towards the end of store hours for the day, the man in charge, Jason, was fantastic, he didn't try to rush me out, he was very kind and professional, he didn't try and upsell me anything that I didn't need, if I need anything going forward, I'll be sure to come here again”
“Went today because I thought I needed a replacement charging report all it needed was to be cleaned service was fast! And price was more than fair will be going back anytime my phone needs repairs”
“Ask for Frankie Alesci if you go to this location. He will work with you and get you the best deal that fits for you. 10/10 customer service. Will always go back to Willowick location”
“Verizon's customer service has greatly improved over the last couple years. Instead of avoiding the stores, I know I can go there and get excellent customer service, intelligent answers and no lies.I usually use the Garfield heights store and this time around, Jay was the rep that handled all of my needs today with Efficiency and with Courtesy.”
“When we walked into the store we were immediately greeted by Jordan. He was very knowledgeable, attentive, and extremely efficient. He transferred everything from my old phone to the new one. The setup mirrors my old phone. They know what they're doing at this Verizon Store!”
“Bricen was our sales rep and his Customer service was great! He made the process very quick and easy. Was willing to help with anything we needed and answered all questions descriptively and promptly.”
“Just wanted to say thank you to VZ Angelo for the seamless transition to Verizon and all of his help for getting me my new phone and awesome accessories! Some of the best deals ever! Come and see him and he will definitely take care of you!”
“Stopped by to get my mother in law a new phone. Tyler took the time to help me choose the right device for her, while also assisting multiple other customers. New phone works great, appreciate you Tyler keep up the good work”
“I worked with Matthew in the Verizon Shaker Heights store. He was nothing but exceptional in helping us save money on our plan as well as choosing a new phone. Matthew displayed the professionalism that I have grown accustomed to at Verizon. I am a Verizon lifer!!”
“Shelly and a co-worker (who's name I forgot) were great. They had to straighten out complicated issues caused by ATT's 3rd party door to door salesmen. I was very upset when I came to the store because the phone support couldn't figure out the issue but Shelly and her team calmed me down and handled the issue..
UPDATE: ATT HAS HAS THE PHONES IN THEIR POSSESSION FOR ALMOST A MONTH AND STILL REFUSES TO REFUND MY MONEY. I HAD TO CALL THE POLICE BECAUSE THE GM IS A BIG BABY MAN WHO THINKS ITS FUNNY
#BOYCOTTATT”
“Went to this store to upgrade internet service.Under staffed and was forced to wait unacceptable time. When a young man came on shift he was knowledgeable and able to sign us to an new internet which is an improvement over what we had and fair price
When finally received help was very good outcome
I would recommend anyone thinking of patronizing this store plan on spending most of a day to complete the transaction.”
“The guy who waited on me was the best experience I've ever had with any cell phone place very very very respectful and was patient with I could of never been that patient”
“On the 17th I took a neighbor to the location on 110th n Superior.First, how much do u value your employee?Mercedes has been there for a while n times have changed! If u value her, at least have a buzzer to let people in and plexi glass for some added protection!She was of great help to two 75 year olds and was able to assist with our questions and problem!!????. Kudos to her! Knowledgeable n helpful!! Respectfully, NM Beard”
“When having problems with your phone, buying a phone or anything else forget the ATT store closest to you. Go to this one, everyone there really knows what there doing and are incredibly nice and helpful.”
“Morghan was fantastic and assisted me for hours - patiently answering my many questions and helping me set up my new phone! She was knowledgeable and kind. Thank you, Morghan!”
“This cell phone store takes their very seriously and has made sure that I was completely informed and satisfied with services definitely a true five star review ?”
“Burnell was awesome. Extremely knowledgeable and helpful. He was able to solve all of my problems and answer all of my questions. Highly recommend working with him.”
“This store is the best. I drove an hour extra to come to this store over all of the other ones. Kevin, Matt, and everybody else that works here is very comparable and are very willing to help.”
“Stopped in with phone on last leg- Kevin and Julian were able to somehow save info in between flickers and salvage my info & pics- they made my crisis moment into a smooth calm experience. Excellent knowledgeable friendly service- highly recommend them and this store!”
“Chris talked me into updating my phone And I am very happy with the decision. He even taught me how to log into Google mail! Great customer service thanks Soo muchhh”
“Great service and the owner and staff at this location are very friendly and always ready to help you with any problems or questions you may have they always treat everyone with respect !!!”
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“I was in a crunch to get a phone repair before traveling and the folks here were wonderful. A super welcoming, friendly environment with extremely knowledgeable staff who made it an entirely painless experience. I was given options and the worked with me to figure out what would be best for me long term. I cannot recommend them enough.”