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“Excellent customer service!!!!! The staff made me feel instantly comfortable, and important. I was blown away. I can't say enough about this place!!!!! MARTINS IS THE BEST!!!!”
“I loved shopping here for the first time, everything was really nice, employees are very kind, and the prices are very good for what there is. I definitely recommend shopping here!”
“Got some shoes for Christmas and couldn’t return them cause I was sick call them to exchange them for the same kind and was told I couldn’t exchange them for a bigger size so now I’m stuck with a pair of shoes that I can’t fit their exchange policy sucks if it’s a gift we could be able to exchange them.Update: I got into contact with the owner and he was very helpful and let me exchange the shoes for a bigger size. The transaction went smoothly and I was in and out. The store was nice and clean smell good the sales associate was very helpful to will be going back to buy more shoes from them”
“My husband absolutely loves shopping here! Before we found this store, he had been shopping at the usual men’s stores and department stores, but never really finding things he liked. J3 is packed full of superb quality clothing. The style is unmatched to any other men’s store. These are items made with the finest materials. You definitely get what you pay for. The service is exceptional! We mainly deal with Jack and Brian, but all associates are awesome and helpful! They know their merchandise and they have the expertise to help you find exactly what you like. No one pushes you to buy anything. They really are there to help you if you need it. And their advice on clothing is spot on. I love this store and wish they had a store for women’s clothing :) But for now, we are customers for men’s clothing for life here!”
“Made a trip to Brigade today (Sept 3rd 2023) and everytime I make a trip up to the Beachwood Mall. I make a special trip every few months from the Pittsburgh area.The guys who work at Brigade are always really helpful and give top notch customer service as well.The selection of clothes are always super fresh and cutting edge, and are priced nice.I've shopped here the past few years and will continue to come back.5 stars all day long!”
“Truly one of the best places I've ever been! I stopped by while visiting Cleveland with my kids and the staff could not have been more friendly!! They had exactly what I was looking for (including a bag I had been trying to find for nearly a year!). They were even able to ship back one of the purchases so that I didn't have to carry it back in my suitcase! Our Uber back to our hotel broke down in the parking lot and the owner of the store came out and introduced himself and asked if he could help. He invited us back inside to wait and we had the nicest conversation about a mutual place we both enjoy to vacation. This is what every store should be, but it is hard to come by these days. Knowledgeable, friendly staff with an incredible selection! If you visit Cleveland, Cuffs should be your first stop!”
“Every time I come home to visit, I come here to get my Cleveland and shaker heights gear and Accessories. It's like the cherry on top of my visit. I always receive good customer service, and they have plenty of items to choose from. Definitely recommend!”
10AM - 4PM
16490 Chillicothe Rd, Chagrin Falls
Mens Clothing
“Update: I am moving this company to five stars. They resolved this issue with nothing but professionalism. I very much appreciate their customer service.
This was an online order. I ordered some chainsaw chaps online May 31st. I received the wrong size in the mail. I talked to a customer service rep (who was extremely nice - Christina) on Thursday and had the wrong chaps sent back to the company on Thursday with a follow up email. I never heard anything back so I called Tuesday. Unfortunately the right size chaps were still not shipped out to me. I elected for a refund instead. Really nice people, but it would have taken 3-4 weeks from start to finish to get the right product. I bet the company is great, and the people seem really nice, but it didn't help me in the end.”
“Everytime I go into the store I am always greeted with a smile or a hello which is nice the only thing I wish is that the polo section had more items but aside from that everything else is fine.”
“A fine gentleman by the name of jay made sure that I was properly seen too and went the extra mile to insure I would look amazing for my next event and was willing to not o my answer my questions but help direct me to the precise look I was going for 10/10 would give 7 stars if I could”
“The cap on my insulated water bottle was broken. When they could not replace it, they offer me full credit against the purchase of a similar to bottle.
I decided to try super glue first. Happily it worked.
Great customer service!”
“All the employees were very helpful despite being in a huge rush because of Black Friday, they offered help when I was confused looking for a specific item and when I couldn't find it. They were very sweet and kind and even price matched an item that was cheaper on their website, so I could buy it on the online value!”
“We bought a beautiful mink jacket and I had some repairs done on my other fur coats David provided excellent customer service and we found some new friends he went the extra mile for us thank you David.”
“I ordered a chain on 12/24 in my head I knew it wasn’t going to because before the 25th. I got an email 3 hours later saying my order was ready. I love how fast it took and the details in the chain was outstanding. Definitely recommend”
“I went to the Fly Fishing 101 with my son and two grandsons on Saturday April 13. Although it was windy the Orvis staff made the best of it. They were so patient with my grandsons. I really appreciated the time they spent. They really worked at breaking down the casting and line tying in a manner we could understand. Great group of people and would recommend it to anyone interested in learning more about fly fishing.”
“My husband and I visited the store on 07/12/2023 after having just visited another local hat store that has also been around for many many years. This store is a stark contrast from our experience at the other business! Immediately, we were impressed with this store's appearance and the friendly greeting we received from Maelynn (?spelling) and one of the store owners! Maelynn was very knowledgeable about the various hat styles and was able to show us selections after my husband explained what he was looking for! He chose a hat he loves, I love it too, and love to see him in it! When we are back in our home town, we will be sure to visit them again and get hubby right!! Thanks Maelynn and team!!”
“Amazing designs, support local artists and shops! Some of the best shirts in Cleveland, you will see their wide variety all over the place from people wearing them.”
“The selection of men’s and women’s clothing is amazing! Store layout is very chic and inviting with incredibly helpful, friendly staff. Their inventory is constantly being updated so there’s always new apparel! 110/10”
“Great clothes and customer service! I purchased a bathing suit that unfortunately had an inseam that unraveled after a single wearing. Returning to the store Margo demonstrated what unparalleled customer service means. You’ve earned a long term customer!”
“I have been shopping here for years, I have every pair of rock revival jeans they sale. They definitely will show you some love. Go check them out...much love ❤️ NM”
“My go to place for grown men clothes, dress shirt, ties, cuff links, dress shoes, fedoras, suits, overcoats, linen suits, prom suits etc. Staff is friendly, helpful and knowledgeable they will put you together.”
“Just had a great experience with Robbie!! So patient and informative!! Needed help with sizes and he was even kind enough to write some sizes down for me! And took extra care to explain different fits. Thank you!!”
“Same ol Spencer store I have been going to for most of my life. I am never disappointed in the gifts I am able to find when I stop. There is an awesome selection of unique gift ideas. Got my son a couple of shirts that I know he will absolutely love.”
“Well Joy is joyful to deal with. We popped in to look for shirts for my 19 year old slender son. Joy helped navigate the fit and the style. I had so much fun with her as did my daughter. We bought a bunch and she has already texted to let me know about sales..ultimate customer service experience. 10 stars.Thank you Joy. Canadian Browns fans forever!!”
“Scott and the team are fantastic! From the day we came in they were so nice and helpful, my fiancé had a specific vision and everything was found very quickly and just as he wanted. They helped with sizing, ordering all suite and any details that were needed. We came in for the fitting and very minimal needed to be adjusted for the perfect fit!
Highly recommend this store for the quality of clothing but also the fenomenal service they give.
Thank you Scott and all the team :)”
“I love the experience I had with the management here. Daniel and Richard helped me with everything I need. Also helped me with purchasing myself two new long boards and my one year old his first Pen board. They also went above and beyond by helping my box these items as well as my shoes because of the volume of things purchased so I could get them to my vehicle!Hands down one of the best stores I’ve shopped at!!!Ima truck driver and any time I’m in town I will definitely stop by to shop but more importantly I feel I made two new acquaintances!Congratulations to Daniel and his new wife hopefully they contact me while they are on their honeymoon in MIAMI so I can show them a few spots and help them have a great experience in my city like he did for me!Keep ya head up soldiers”
“We met with Nathan at the Pinterest location to order my wedding suit. The process was smooth and he was very helpful. Will be a returning customer in the future and recommend to my friends.”
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“I'm not a huge Kohls shopper - the products are ok, but I must say that each and every time I've come into this Kohls every employee has been incredibly nice, without exception.”