Pilot Travel Center in Hebron, OH, is part of the extensive Pilot Flying J network with over 750 locations across the U.S. and Canada. It offers friendly service, clean restrooms, and a wide range of amenities for travelers and truck drivers. The staff is known for being helpful and customer-focused, creating a warm and welcoming atmosphere under leadership that emphasizes good service. Customers appreciate the straightforward communication and the friendly attitude of the employees, with many noting the helpfulness of specific staff members. The center provides fuel options including gas, diesel, and DEF, with high-speed pumps, and features EV charging stations for electric vehicles. Travelers can enjoy free Wi-Fi, overnight parking, showers, and a variety of fresh food, snacks, drinks, and the best coffee on the interstate. The Pilot app offers exclusive deals, mobile fueling, shower and parking reservations, and trip planning tools, making it especially useful for professional drivers. However, there are some areas for improvement. Reviewers mention that diesel pumps need regular cleaning, and restroom cleanliness can be inconsistent, with some stalls smelling of urine and lacking proper maintenance. Additionally, there are suggestions to install cameras to prevent littering and monitor trash areas more effectively. Overall, Pilot Travel Center is appreciated for its helpful staff, clean facilities, and convenient amenities, making it a reliable stop for travelers and drivers alike.
Easy off and on the highway. At times, gas prices can be higher than places further East, however, when prices are down, they tend to stay consistently lower.
June 2025
Friendly and helpful. Straightforward with information and did not yell at me like the TA across the street did for daring to use the restroom in the facility after parking past the Fuel aisle so someone could fuel up behind me despite it being out of service. I appreciate truck stops not being nasty like the TA across... read full comment
May 2025
Pizza and wings are good, love the service. Nice selection of food to go.
