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April 2024 by Cindi Ann
WORST pharmacy ever, I get meds for my parents who are in their 80's and EVERY single time things are supposed to be ready for pick up there is ALWAYS an issue. After today I am done with this stupidity.
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March 2024 by Greg Reese
Regularly out of medication.
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December 2023 by Mikal Mix
The WORSE customer service. They never have the prescription that is needed. Every single time. Wait times are hours, and sometimes days.
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November 2023 by Michelle Grant
I recently switched my prescriptions to Amazon pharmacy due to Kroger long long wait times and Rx's never being ready on time!
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October 2023 by Melissa
I will be using a different RX to fill my prescriptions. I always have to wait ...wait.. wait.. atleast 24 hrs. Or more to get my prescription. I also received the wrong prescription ( which was not even the new script that my dr. called in On previous day.) When I approached them about it immediately after, unfortunately paying for it then I was laughed at by the tech that originally filled it. I'm glad to see that she was amused at my frustration with them .
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October 2023 by lovin laughter
If there was a lower than 1 star rating I would give it to them. I called 3 times got put on hold then hung up on each time. I really hope people see this and switch pharmacys because this is unacceptable.
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August 2023 by Kelly Robberts
Needed a medication filled after my chemo. This was on a Tuesday and I take this pill 4x aday for 3 days immediately following chemo.Pharmacists told me it would be ready Saturday and didn’t care. I will be changing to a different pharmacy.
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August 2023 by Sidney Wagner
Giving a 1 star only to leave a review. 0/5 recommend. Absolutely nothing but issues and insane wait times. Only reason I stayed was for my child’s prescription. North the first time it’s happened either. Over an hour wait time each time we’re here. Hopefully nothing to do afterwards.
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June 2023 by Retro Reviews
Had to make three trips to pharmacy to pick up one Rx. Before making second trip called to ask if it would be ready they said yes it would be ready by 5pm. So we waited until noon the next day thinking it definitely would be ready right? Went to pick it up and they said oh sorry we don't have enough of it to fill your prescription. I guess they gave it out to others? So they had to order more of it so it wasn't till the nextday we got it. Always a loooong wait, they make you feel like just a number. So we switched to Arensburg in Hebron, with them more you get more personal, accurate ,and faster service. Much happier since we switched to Arensburg would recommend anyone do the same. Gave kroger one star because zero isn't an option
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June 2023 by Chris Smith
Complete trash. They told my wife her prescription would be ready by 7pm. (10 hr wait, after a 25 min wait on phone with extremely rude female) Showed up at 7:05 and were told they haven’t even started it yet. How hard is it to put pills in a bottle?
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April 2023 by Robert. Cahill
I dropped a prescription for 6 pills off before 3 pm. I was told it would be an hour. I kindly said okay I will return later. I went to workout and cameback, shopped for a few things, and went to pick up the medications. I was told it would be another hour. After shopping more, checking out, loading my vehicle, taking my good ole' time I might add. I returned an hour later to told another 20 minutes. I am a Nurse and know what a C2 item is, and a pharmacist must prepare, but when 5 employees are slowly moving around with no idea of what it means to move with a purpose, you can bet they will never get my business again!!!
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April 2023 by bigR Productions
This was such a good pharmacy once upon a time, horrible service is the new norm here.
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April 2023 by Kara Zeigler
Constantly a long wait line. Very rude associates. Had surgery on my mouth, gave reasonable time to go pickup my prescription (2 hours) and they said we are sorry it's going to be another two hours. I had no pain meds as the numbing wore off. Their drive thru is only open when you get lucky. I went through at 8:15am on a Monday morning and she came over said we are short staffed and that I need to come inside. I parked dragged my young child out into the cold went inside and there was absolutely no one else around. And the girl who checked me out was screwing around on her cell phone.
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April 2023 by Eileen Parlet
My husband was called to receive his second shingles shot was told insurance has declined him this was incorrect this lady lied insurance company suggested we try a different pharmacy
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March 2023 by Michelle S
i get a lot of pharmacies are understaffed right now. but it doesn't mean the employees need to be rude on the phone. higly rude putting someone on hold and not waiting for someone to respond and even more rude hanging up before the customer had time to respond and was trying to ask another question.