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July 2024 by Aaron Yoder
No tellers only a computer screen, had to go to North Canton for the level of service I needed. They may as well not exist. I will be changing banks.
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June 2024 by moved Back
No actual tellers anymore.
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February 2024 by Macallister West
This bank is the worst. You can’t even talk to a bank teller anymore. I walked in today to make a large deposit and the lady gave me attitude saying they “don’t deal with cash” I will be taking my money elsewhere.
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December 2023 by C Barger
I dislike how they got rid of all the tellers. They installed a kiosk for all your transactions, instead of physical people. Terrible business move.
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November 2023 by G Butler
They do not have $5 only carry $100,20,10 and ones. They don't have cash in this location.
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August 2021 by Matthew Madaj
Thank you to Amanda who went above and beyond to help me out.
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April 2021 by Angela Rodgers
This is the branch I go to most times and their customer service is great! Friendly staff and very helpful
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November 2020 by Donavan Ryan
This is a thank you to the executive that helped me after i made the last review. He was very helpful
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June 2020 by Angela
This is the branch I go to most times and their customer service is great! Friendly staff and very helpful
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April 2020 by Simon Camacho
Not a customer friendly atmosphere. Plan rude.
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August 2019 by Don B.
"You come in here with a skull full of mush and you leave thinking like a lawyer." ~ Professor Kingsfield "The Paper Chase" I would change the above quote to say: "You come in here with a skull full of mush and you leave thinking like a banker." Unfortunately, I think many of the "Young Turks" who come and go out of this PNC branch, which seems like a training stop, leave with "brains full of mush." First off, some years ago my wife and I opened up a checking account & safety deposit box. We signed all the paperwork together and we are done. Some time much later I try to do an inquiry with a live representative on the phone but they won't talk to me, the account is in my wife's name. HUH? My name is on the online account, my name is on the checks but I'm not allowed to speak with a representative on the phone - security and all - I'm a non-person even if I supply my personal information including Social Security number. Next, I go to Hartville jewelers engaging in a transaction and leave with a nice check, head over to PNC, walk up to the teller window where a young man greets me. I hand over the signed check with the account number on the back and he blurts out - "WOW, what did you sell, some silver?" Say what? Is that any of your business or anyone elses in the bank? How unprofessional and I let him know about it. The teller was a new face as each time I've gone into that branch you never see the same people. Revolving door! Finally, my wife and I go to this branch to close our safety deposit box as it's now empty. A teller tells me I have to wait for a manager who is on break. Really? They're all "out to lunch" in my opinion. Said manager appears with a donut and crumbs around her mouth. Seriously, I couldn't make this up if I tried and I'm not. She starts to give me the third degree as to why we're closing the box. We don't require one anymore. Is that a sufficient answer? So I hand the key over, she pulls the box and inspects it. A medium sized safe deposit box is not very big but one would think she was inspecting Fort Knox. The manager turns towards us and tells us that's it. I ask for a receipt to ensure we don't get billed again stating the box is now closed. One would think I asked her for $100 out of her purse. Literally 10 minutes went by and the manager finally & reluctantly showed up with a receipt, handed it over without saying a word. RUDE in appearance as well. I own two small businesses, residential rentals, a small shop in Michigan and I know customer service and how to properly treat people. This PNC branch does indeed operate with "skulls full of mush." Even Professor Kingsfield couldn't help them. Two-Stars? The ATMs always work and I'm very good dealing with them. ;)
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May 2019 by Dude Smak
They wouldn't notorize a car title for me even tho I have a account there because the other person didn't have a account there..so much for customer service!
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September 2018 by Galen hoffman jr
Shoun B (sp*)is a Down to earth guy who is easy to talk to makes you feel like a family member and does a great job describing everything to you while going out of the way to make sure you are satisfied, never let him leave this branch ill have to follow him to his new home.
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August 2018 by Josh K
Located conveniently off of 619 in the Hartville Centre you can't miss the place. Having 2 entrances makes it easy to get in and out at the light. Helpful and friendly staff make it a pleasant to handle your banking needs.
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November 2017 by Josh Kerr
Located conveniently off of 619 in the Hartville Centre you can't miss the place. Having 2 entrances makes it easy to get in and out at the light. Helpful and friendly staff make it a pleasant to handle your banking needs.
