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June 2024 by Marie Wilson
Today, Mon May 13th, I stopped in this O'Reilly store in Hartville to see if I could get some help. The gentleman at the counter listened to my question and assisted me. I was replacing an engine filter on my ?, and (2) of the metal clips that hold the cover on fell off and into engine compartment, He looked inside engine, and then went underneath car and felt around and found one clip. The other one we don't know what happened to it. But, I have to tell you, this guy is awesome. I was so appreciative that he found the one he did. The (2 )rear clips were still there, and the front clip he found will hold the filter compartment closed and safe to be driven. I forgot to ask his name, because I was so flustered that this had happened to me. Please tell him Thank You again for me, and give him cudos for helping a female customer out with great customer service!! This will always be my go to store from now on.
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May 2024 by Tim Viering
Great service and decent prices. They had what I needed in stock.
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January 2024 by Riley Gensel
My experience was great. Cody was awesome! Super friendly and tested and changed my battery for me really quickly. Would recommend for anyone looking to test/change their battery.
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September 2023 by Jeremy Badgett
I go in the store to get their oil change deal. I stand in line for 15 min while 1 person at the counter has multiple questions. The guy at the counter waits until he's done with 2 customers before asking for help. There are 2 people in the back. They cannot ring up the oil change they have listed with the cheap filter(they don't stock the premium one for my vehicle) . I stand there for 10 more minutes while the cashier tries to figure out how to ring it up. I get frustrated and put my items back on the shelf and leave. I drive down the street to auto zone(they actually have 6qt oil change deals) and walk in grab the oil, take 10 sec to look up the filter and find it, then check out in another 30 sec and leave. It saved me $10 going to Auto Zone but I wasted almost a half hour and gas going to O'Reilly.
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December 2022 by Manda K.
Great staff very helpful. Always have what I need when I need it.
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October 2022 by Kimberly Flight
I originally went to the Auto Zone up the road to get my battery tested and possibly replaced if need be. The guy barely talked to me or looked at me and tested my battery and told me it needed charged and said I could go to Mr. Tire and they would do it. I was very annoyed so I called O’Reilly’s and the lady working told me to come down and she took my battery out, tested it three separate times just to be safe and my battery came back bad. She got me a new battery with a warranty and installed it in 15 minutes. She was so kind and willing to help. I will be going to O’Reilly’s from now on!
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August 2022 by randy464
Replaced battery
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May 2022 by Amanda Moore
Fast staff. We were in and out even though there was a pretty long line.
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April 2022 by Zack Kapper
My go to for auto parts ask for Lou he's very helpful and gets what you need..
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March 2022 by Manda E.
Great staff very helpful. Always have what I need when I need it.
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February 2022 by Cynthia Dotson
I'm very pleased with the staff and the services I received. I needed a car battery. I called and they needed to order the correct battery- 2 hours later it was in! Anthony was an exceptional employee. He not only installed my battery, but replaced a corroded cable as well. He was kind, considerate, and professional. I am grateful and would recommend this business to give the best service possible. Many thanks!
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January 2022 by Arthur Lewis
Looking for a moderate price Christmas gift. The guys were very helpful with several suggestions.
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December 2021 by Luwana Toler
Friendly staff and ell stocked with supplies
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September 2021 by Mike Mccrone
Chris was very helpful I would use them all the time if I lived there thank you very much for your help
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July 2021 by Blaine Davidson
Expertise on the staff overall a great experience
