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September 2024 by Sean Magee
This is something I would generally never do. I have always taken my vehicles to AAA (formerly Sumerel) here in Harrison for routine maintenance. Sure I don’t do big business with them but I do trust them with our oil changes, tires, etc. The last time I had my vehicle in for service they recommended front strut and rear shock replacement. This was an expensive quote, however it was not out of line for the parts or labor. I decided to do the repairs myself and save some money. Fast forward 4 months later, I take the car in routine maintenance, and they give me the same quote to replace front struts and rear shocks. I ask them how that’s even remotely possible since I just replaced those parts myself. I was told because it didn’t show up in the carfax that they were replaced that they went ahead and quoted it again. Which indicated to me they never even looked at the car before they called and tried to upsell me parts I didn’t actually need. There were other items recommended that I probably would have approved replacement of but after the conversation I knew I couldn’t trust that they were offering services I actually need.
What bothers me about this is, how many times have they done something like this to someone who is clueless when it comes to maintaining a vehicle? AAA is a big enough company and they surely didn’t get this big being unethical. So what gives?
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September 2024 by Ford Guy
Not happy to be charged for service I didn't ask for. I was not called to clear additional service it was just done and I was expected to just pay for it. Over charged for a part that runs $89.99 from dealership $249.99 here and cost to install said part was more then the part itself???? Very un happy.
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July 2024 by Jason Niemer
Miserable experience. Made an appointment for my wife to get tires new installed (we provided) Figured it would take about a half hour or so so I had her wait. It ended up taking them them 2 hours and 20 minutes to get 4 tires mounted. Didn’t even pull the vehicle in until 45 minutes after our scheduled appointment. Then the manager had a temper tantrum about us paying cash.
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July 2024 by Valerie Brunner
We hit something metallic on the interstate and began losing tire pressure pretty fast. This place got us right in and recommended the Greek restaurant down the street for lunch. We had a great meal and returned to our patched tire—ready to go! For $32!! Very nice and highly recommended!!
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March 2024 by Joey Isadore
Great fast service to replace a valve stem. Went to tire discounters first but they had the tire for 2 hours and never touched it. Thank you for the fast friendly service.
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March 2024 by Shay Scheid
There was a bit of a wait. I went to get air in my tires and the guy didn't even tell me what tire was low.
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January 2024 by David Beiswanger
At approximately 5:50 PM on December 21st, 2023, I was driving on Harrison Avenue, and discovered a tire on my car was loosing air rapidly. In despair, I pulled in thinking I would have to leave the car overnight and come back and get it the next day, which presented several logistical challenges for myself living about 50 minutes away and planning to leave the next morning to go out of town to celebrate Christmas with my family. Pulling into Bob Sumerel, it was nearly closing time and I didn’t know if I would even be helped or have to leave the car until the following morning.Dallas Clark, the store manager, happened to be working that afternoon. He seen how distressed I was and after learning of my situation, he told me to relax, and he would take care of me. He took it upon himself to stay late, patching my tire, and getting me on my way in about 30 minutes.His actions demonstrate the highest level of customer service one could ask for from a Bob Sumerel employee.Thank you, Dallas, and I’ll be back to see you when I need a new set of tires.
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November 2023 by briana proffitt
I’m always skeptical of car places because as a young female, I have had multiple places ‘pull a fast one’ on me and this is the only place I trust. I have had multiple great experiences with this location but today definitely topped it all. I’m a broke grad school student, Scott was more than willing (as were the other employees) to help be get the best options for what I needed at a discounted price. They even replaced my super moldy cabin air filter for FREE because it was so bad and I truly could not afford that. That is something they didn’t have to do, I appreciate it so much. I could not recommend them more!
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November 2023 by James p Dooley sr
They do good work but they're a little expensive
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November 2023 by Edward Whitt
Was charged quoted price.Chose this store over tire discounters because manager would not give me a quote without first knowing the specs of my tires. TD gave me A quote without knowing my tire needs. Felt as though TD just wanted to get me in the door.(Looking into it further, TD was 5 dollars cheaper, but estimated the wrong tire)No upcharges or last minute invoice changes. Was able to perform task needed within 1 day notice.Will use again.
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October 2023 by Mark Kline
I've used this shop many times, and they are always trustworthy, fair, and do good work. They also made a great recommendation for new tires on our CR-V to replace the factory originals.
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September 2023 by Harold Barnett
The manager was really rude and had no clue what he was doing. He told me that the socket was what damaged my lugs, not the impact. Funny, I put them on with a socket and torque wrench. Willing to fight with me cause I called him out on it. That sob is not capable of checking the air pressure in your tires.
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August 2023 by Alexis Hall
Terrible communication, what should have been an hour appointment turned into a 4.5 hour appointment. I will never return. Again, communication between the managers was just awful.
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April 2023 by Kathryn Lundy
Had taken my daughters car in for a complete check up. Found out it had an oil leak. Paid over $1,200 to have it "fixed". Not even 5 days later the oil leak was back. Has the car towed back there. Wanted over $1,000 to fix it again. Even though parts and labor where under warranty. Same issue, same location. First time customer and will never recommend to anyone. Counter guy was extremely rude. Should have a zero star.
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February 2023 by Brandon Tout
I drove from Tallahassee to Indiana to visit family. My steering wheel was shaking after being serviced at another shop in Tallahassee, Once I got to Indiana I called Bob sumerel after some family Recommendations, They told me that my tires were out at a balance and got it fixed in 1 hour, And got me back on the road making sure that me and my family could get where we're going safely. I want to sincerely think the entire sumerel team. !
