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March 2024 by Sam Gibbs
Decided to get dessert as a family and while the service was nice at first, the sundaes were GARBAGE. They didn't have pecans and subbed for peanuts without letting us know, the hot fudge was bitter, burnt, and clumpy. None of us were able to take more than a few bites and when we called to explain the situation, we were told there was nothing they could do. We offered to bring back our full cups of wasted money, and still were told there was nothing we could do to get our 23$ back. What a disappointment
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December 2023 by Binita Shah
Their holiday special shakes are awesome. Great value at a reasonable price.
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March 2023 by Rivin Kie
Very nice, good food, and service
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January 2023 by Jay D.
Absolutely rediculous. Stopped by to grab a shake on the way home on new years eve at around 9:00 pm. Waited in line for the kid to make a few ice creams for a small group of girls and then asked for a strawberry shake and he says with a kinda smirky look "Awwww... I'm only doing scoops tonight.". I asked why, what's the big deal and he says "I've got other stuff to do and don't want to take the time.". I'm like. Dude, it'll take like three minutes and there's no other customers in the store right now. And he just turns and starts walking away and says "I've got other stuff I need to do and just walked off. I kinda say. Wow. That's crazy and he turns and copies me saying "Wow... Sorry for your luck. ". Chuckles and walks into the back room. Talk about remarkable customer service at this UDF. I've been shopping here for over a decade and it's too difficult to make a shake. Just crazy. It's too bad now I won't be shopping at this location ever again now. What a little lazy piece of crud. But, I'm sure his mommy and daddy are proud of him anyway.
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January 2023 by Local Watchdog
Absolutely rediculous. Stopped by to grab a shake on the way home on new years eve at around 9:00 pm. Waited in line for the kid to make a few ice creams for a small group of girls and then asked for a strawberry shake and he says with a kinda smirky look "Awwww... I'm only doing scoops tonight.". I asked why, what's the big deal and he says "I've got other stuff to do and don't want to take the time.". I'm like. Dude, it'll take like three minutes and there's no other customers in the store right now. And he just turns and starts walking away and says "I've got other stuff I need to do and just walked off. I kinda say. Wow. That's crazy and he turns and copies me saying "Wow... Sorry for your luck. ". Chuckles and walks into the back room. Talk about remarkable customer service at this UDF. I've been shopping here for over a decade and it's too difficult to make a shake. Just crazy. It's too bad now I won't be shopping at this location ever again now. What a little lazy piece of crud. But, I'm sure his mommy and daddy are proud of him anyway.
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October 2022 by Sandy Heath
Not real clean
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September 2022 by Russell lawson
Rude morning customer service. Was going to buy food and drinks. We stop there multiple times per week and have always had great service. Our work crew will not be stopping again!!!
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August 2022 by Laura L.
There is a great deal of selection here from home goods, snacks, ice cream, gift cards, beer, drinks, and a place to eat the ice cream. They have one men's restroom and one women's restroom but no changing table and the bathrooms are not the cleanest. The staff is very friendly, though.
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August 2022 by David Snedigar (K0LL3KT0R L8)
According to their site, they are supposed to be open at 5am. Have been there at quarter after 5am on 2 different Sunday mornings. Car in the parking area, lights on in store, door locked and pumps offline. No sign of employee. Other cars pulled in because they saw me at the gas pump but found the same thing. Good job UDF! ?
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June 2022 by Kristina Mapes
Always takes good care of me and cashiers are almost always making sure to ask if you have a UDF card and I would forget. They hire nice people.
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June 2022 by JD Lamb
This has been my go to gas station for months, for both gas and my Amazon packages. Never had any issues untill this morning. On my way to work I stopped to get a coffee and breakfast at 10 after 5 knowing they open at 5 because I've gone in at this time multiple times. The door is locked and when I tried the door, the cashier behind the counter ducks down and I assume though she was out of sight because she didn't move the entire time I was standing there trying the door. After I pick up my Amazon package tonight I'll find somewhere else to get gas and a new hub. Super disappointing.
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April 2022 by Mike W.
So I stopped in there to get a couple of things and this is at 620pm on4/27. The clerk waves me over. I with my daughter we get a coupm3 of drinks. He doesn't say a word to us. I said have a great night then nothing I go to reach for the receipt and I don't get it. Sorry that we were an inconvenience to you and your company. Last 9 dollars I spend at this location.
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April 2022 by Tony Cole
Never had any issues here. Good ice cream and gas
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March 2022 by Stan G.
I stopped at the UDF in Cincinnati Dayton Rd. across from Walmart. I've only given them two stars, I'd given them less, but the ladies were very pleasant. I went into the mens room and almost became ill. I wouldn't let my pet use it. It looked like feces had been grounded on the floor and the restroom hadn't been cleaned in a very long time. I'm considering calling the Public Health Department. The condition of this mens room is a health hazard to anyone using it. They didn't have the ice cream that I wanted so I went to the UDF on Liberty Way and Cincinnati Dayton Rd. The bathroom was in no better shape. I don't know what has happened to UDF over time, but they shouldn't be allowed to serve any type of food products anytime until their stores meet sanitary requirements. Disgusting!
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December 2021 by Golden Earth Girl
New gas pumps. Broken a lot of the time. If you find one that works, it declines your card and asks that you come inside. Nope. Lost a long time customer. I should not have to wait in line to pay for gas with a credit card. Ridiculous.
