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February 2024 by Thomas Kinch
Very good experience
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December 2023 by Corinne Mees
Quick easy service. When I went I was the first customer of the day so that made it easier, I'm sure. Needed a tire patched, Austin was attentive, conscientious, and knowledgeable. Thank you for being so excellent during an otherwise stressful situation for your customer.
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December 2023 by Eric King
Nice friendly experience tbh real good ppl
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December 2023 by Amanda Fiehrer
I had my oil changed there and had a pretty good experience with the Store Manager Dave Rogers, 1315 Main St Hamilton OhWe setup and ordered new tires. We talked about timeframe, which was told to me an hour. I allotted time and a half figuring that would be plenty of time. Not the case. 2hr and 15mins later, while being ignored or given more false times it would be ready. I didn’t receive a phone call saying they didn’t accommodate for low profile tires, even though when ordered, my car was in the shop. So much Gaslighting. Then at Checkout I explain that I’m unsatisfied due to having to cancel an appointment and won’t be returning.His response was I hope your customers don’t leave you due to one mistake.
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September 2023 by Dave Spencer
Great experience. Friendly and professional. Will exclusively use this garage for future needs
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June 2023 by derrick imhoff
DO NOT GO HERE FOR ANY REASON!Monro on main Street in Hamilton ohio.Used them for more then 4 years for oil changes and such. Never was easy to get just oil changed here. All I want is the oil & filter changed not tires rotated or anything else. Dave is horrible won't listen or follow directions..... always under new management.........
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May 2023 by William Delver
Dave and his team are truly a great asset to the company, very friendly and informative. The technician (Bob) was awesome as I watched him work he never stopped what a great associate. Would recommend this to anyone needing automobile service.
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May 2023 by Michelle Gupprich
The new staff is HORRIBLE. They scam you like crazy and jack prices, a TON. I took my car in for an estimate for breaks and rotors. They quoted me $791.17. I thought that was too high so I called another Monro, told them what I needed and they quoted me $434.90 for the exact same thing. When I picked up my car, I asked for a printout with my estimate, it was blank. It didn't say anything about my breaks or rotors. Instead they gave me an estimate for a fuel pump ($52.37 for the pump, $152 for labor) and it said I needed an oil change and filter, new wheels and tires and an alignment. My tires are less than 6 months old. They need to bring back Chris and Tyrone.
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April 2023 by Hummingbird 42
I saw the reviews on this location and decided to stop by to get my tire fixed. Initially I thought I would need a new tire but was told by Dave that the tire needed to be cleaned and resealed. Instead of costing me $100 ,,, I only paid $28 after a coupon was applied to my bill. Dave and his crew are professional and polite. They are honest and very informative. Best place to go to if you need your car serviced.
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March 2023 by Joann Dunaway
Fair prices, I felt the mechanic was straightforward and honest . He didn't try to sell me what I didn't need.
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February 2023 by Sheressa White
The staff here is always so accommodating. I personally feel as though “Customer Service” is something of the past, and then I came to Monro to have my vehicle serviced and they reminded me what Customer Service is and that it still exists.
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January 2023 by Krishna Dyehouse
Dave and his mechanic went above and beyond. When all the other people and places were trying to screw me. They actually did the correct job. They did it right without trying to upcharge me. Finally. Cause I've been screwed for over 5 grand since the pandemic started. Buisinesses. Have benefited from our grief. But this has been my one place and savior. Thank you so much Dave and your crew ?? TD wanted about a grand for the wrong job. Came here and it was a lot less and it was the correct job.
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January 2023 by Barbara Rampello
Team always do a great job on my Toyota. I would highly recommend them. Reasonable rates. I will definitely go back.
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December 2022 by Blake L.
They say free OVERALL inspection but but didn't even see the missing tail pipe. Multiple times I asked so you can tell me EVERYTHING wrong with it and he said yes but got rude when he was done and said you wasn't Specifically enough!!! I paid 50$ for a cheepest oil change and the didn't have enough time to even put my oil cap back on... they broke one of my tire caps and left it in floor bored and forgot to give my key back!! And as soon as I walk in I here him arguing with an unsatisfactory customer!! Over all this place don't care about your car never in my life will I trust them to hand my keys over to them
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December 2022 by Megan Johnson
The manager there at the Main Street Hamilton, OH location... wish I knew his name was so much help. He made me feel like my car was being taken care of and they were able to get my tire within 14 hours of me calling. Definitely will return to this location.
