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August 2022 by Kevin L.
Cancelled on our move 10 minutes before scheduled arrival time. We had the appointment booked months in advance of the move date. Were told they would call us back to let us if additional moving staff were to become available and they never followed up. Completely unprofessional, and added a lot of stress to an already stressful time. Would not recommend to anyone.
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November 2021 by Gwen K.
They called us 20 minutes before their expected arrival (9am) and said they can't do our job until the afternoon. No one would call us and we had to keep calling to get a status update. We called at 1pm and 3pm. Finally their offices stopped answering their phone and passed us off to the movers themselves. The mover said they wouldn't be out until after 6pm. We had to end up scrambling and renting a uhaul to do it ourselves. I will never recommend this company to anyone.
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September 2021 by Karen O.
Do not hirer this company! Hercules movers showed up late. Decided they could not or did not move me. Left with no explanation. Unprofessional, lack of communications, poor customer service. I contacted the office to try to find out why they left. The person answering the phone explained they couldn't do the job and there where no other mover's today! So what am I to do? I don't know? Let me talk to you manager. The manager was conveniently unavailable! What the heck...I am scheduled to move today! I saw other bad reviews. However I decided to try Hercules. Didn't expect to be left holding the bag. I am very disappointed with this company.
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August 2021 by Olga M.
Horrible customer service. Do not use. I booked them to move from downtown apartment. They came and could not find where to park their truck, told me to look for parking and call when I have it. Meanwhile they were going to charge their full hourly rate. When I nicely tried to at least negotiate the rate down, I got a call from the owner who was very rude to me and was chewing me out for not reserving the spot for the truck. While all this happening their competitor company had no issue setting up some yellow cones on the same street and moving my neighbor. Do not offer your services in downtown areas if your not comfortable on busy streets.
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January 2021 by Jackie M.
I used Hercules moving and storage for the first time Thursday Jan 14 2021 I thought they did a pretty good job but they did show up smelling like marijuana and kept asking me to use my bathroom also they broke one of my items so I called and the lady who answered the phone said someone would call me back they haven't so I'm going my bank to dispute the charges because that's not right never again
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February 2020 by Victor Rojas
Too expensive, charge you as soon as they left their office, not when they get to your place
