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August 2024 by Erick Hartman
Least helpful fedex office possible. There to take your money not to help you.
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May 2024 by Brandon Hoy
Cheryl has been very friendly, helpful, and professional every time I go in for years now!
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March 2024 by S Griffin
I took in a box that had two small tears to the outside paper and not the below layers and she refused to take it. The manager sucks. I am going to try to call FedEx they should not have this lady working there. If she owns the franchise, she should not have it. I have run into this so many times with this lady I am sick and tired of it. I will never go here again. It was so minute I took my box elsewhere and they were happy to accept it.
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March 2024 by Kennedy Matthews
Extremely disrespectful recruitment practices! I applied well over 2 months ago I don’t need this job anymore now. I sent in an application January 1st and they’re just now getting back - disgusted!!!
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March 2024 by FRANK BLAS
Seems like I'm not the only one with a bad taste in there mouth about this place. Getting named dropped for horrible service, You think you would want to fix it and make a better experience for others. I guess not?Time to find another place for shipping needs! They say first impressions are lasting impressions, yeah thanks but no thanks Cheryl. If there was a no star and thumbs down I'd give it all day. Have a great day.
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February 2024 by Ray L
Brought in a return item shipped to me by Fed Ex with old lable still on it. They refused to ship in the same box. Told I needed to buy a shipping box for $25. Utterly ridiculous and not first time at this location. Prepare to be disappointed with this location.
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January 2024 by Matthew Smith
Beware! Slow, poor service, not actually FedEx
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December 2023 by Grace Herbert
My experience at this location was pleasant. I had an item that needed to be overnighted and the clerk, Clarence and his manager, Cheryl were both incredibly helpful in providing information and assisting to make sure my shipment information was correct. I appreciate their kindness and that they took the time to provide appropriate customer service.
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December 2023 by e dunlap
Unless you have to pick up a FedEx package, stay away from this location it's a disgrace. I went to get a laptop returned to my former employer which I needed boxed up. The manager literally kicked me out of the store and told me to go away while she was berating a 80 year old woman who was trying to get a package sent that wasn't packed up properly and refused to help her. I drove to the West Chester location and got excellent customer service.
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December 2023 by Anisha Soman
Everything they said about this store is true. I had to send some lab specimens to my doctor. Called this store and FedEx a week ahead of time and asked if it would a problem and they said no. They'll take care of it. Show up the day of and they say they can't accept it without a preprinted label. Couldn't give me a straight answer why not. They said it was just "semantics" and it said "lab specimens had to be properly labelled" but has no explanation of what constituted "proper labeling" so they can't accept. It was in the correct package labelled as clinical labs and just needed to be addressed. The manager, the infamous Cheryl, didn't even make an attempt to contact someone above her to find out what she didn't know even after I asked. Just wouldn't ship it because she didn't know the answer or the work around. I called Fed Ex corporate and they couldn't give me a clear answer why they couldn't print a label for me since I was paying. They said they would send someone to pick it up instead and no problem after that. So it's okay as long as its picked up by a truck but the actual office won't do it. Make it make sense.
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September 2023 by ggeckocincy
Arguably the worst FedEx I have ever been to nationwide. The lady that’s the manager here never wants to ship packages. Scrutinizes everything including wanting to see inside boxes. Even if return is not in a box that she’s not willing to accept, she won’t. Awful service.
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September 2023 by Charity Smallwood
I had a horrible experience here . I went in with a label, and the manager was rude and refused to take it . I don't know how this place stays open. I will never go back. The line was long. The people behind was yelled at. She told them she had to scan items they would have to wait.
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August 2023 by Andrew Sander
Supposed to open at 10:30 am on Saturday, I waited until 10:45 am and still closed.
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August 2023 by Sierra Long
Lady who works here is rude.
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August 2023 by Michael Greer
Very poor service. Packages lost several times. They just keep pushing their delivery dates out weeks at a time. I will never use FedEx again.
