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February 2024 by Joy Moore
Had my car serviced here today, the service, time, quality, and knowledge was top notch!
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February 2024 by Lois Sowa
Outstanding service. Jason is the very best!
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February 2024 by Shawn Davis
Horrible service!!!!
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January 2024 by umekia gray
Been going to this place since my kids was in elementary and now they both grown and I still go their and my daughter also and if you have Triple AAA you can used it because they accept it and can get you signed up as well for the discount
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December 2023 by Dale Muskopf
Show me the money place. Not a fan.
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September 2023 by Megh Adhikari
Damn i got charge $70 dollars just to remove my tire and put it back on poor services
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August 2023 by Dana Harmon
Stopped by first thing in the morning due to a nail in my tire. Jason, the manager, handled 4 customers all at once and was the one to actually take care of my tire himself.We have all 4 of our family vehicles serviced here and always happy with the service.Thanks Jason!
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August 2023 by Tara Schatz
Back in November, I brought my vehicle in as I had concerns that the tread was separating from the casing of my tires. The store manager had stated this was normal. However, as time went on the cracks appeared to be deeper and longer and I notice a vibration at a higher speed. I called to make an appointment on a Saturday and when I showed up to that appointment the store manager was not there. I had to reschedule as I wanted to speak directly with him. I came in a few days later and he still stood by his original diagnosis that the tires were perfectly fine and even compared them to another tire that actually was on a vehicle longer and had zero issues. My husband then stepped in and reached out to a Nokian representative and they requested photos and agreed the tires were defective.The Nokian representative told me to schedule an appointment and the tires would be taken care of, but I was responsible for the install, balancing, and mounting etc. Friday, July 29th I had my appointment scheduled for 12:30 PM. My vehicle did not get worked on until almost 2 PM. The vehicle finally got done around 3 PM. I was irritated about that as I took a day off work for this and didn’t think it should have taken that long especially with an appointment. On my way home, I got to about 35-40 MPH my steering wheel started vibrating. I called my husband and he told me to bring it to his work to reassure the lug nuts were tight. However, he noticed 3 out of 4 wheels were not balanced. I have a receipt where I was charged $230 that included the balancing. I don’t think it is right that I was charged when my husband ended up having to take time out of his work day to do the job that should have been completed before I left Bob Sumerel parking lot.
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January 2023 by Karmaday Hutchinson
I wanted to tell you that this girl was very helpful so was this guy help me out with fixing my tire on my 2004 Ford explorer sport Trac and I was crying I had someone from my job slice my tire on the passenger side rear they showed me and my friend somman what had happened I'm glad you hired nice helpful people like them if I knew names I'll tell you this was a red bank road
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December 2022 by Kieran
Tried to overcharge me and when I put that in my customer satisfaction survey they called me and tried to claim that it was necessary because of parts costs. Prices have gone up yes, but that's no reason to charge $780 for spark plug maintenance that should be $250 max. Ridiculous scammers.
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December 2022 by Carol L.
Needed 2 tires. Got the two tires so this was exceptional. People were so nice and explained everything in detail to me will definitely return.
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December 2022 by Justin Buchner
Have been going here for years. Jason at the Fairfield location is great to work with. He always is informative and helps with costs wherever he can. Highly recommended!
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December 2022 by Aaron Hill
No air checks in the winter? That’s very weird I’ve never been to a tire shop who wouldn’t help me with a free air check. Horrible customer service.
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October 2022 by Todd Lankerd
Do not go here if you value your wheels! Went in for a new TPMS sensor. They found that 2 were bad, not just the one. After that repair was completed there were two identical pea size chips in the powder coat of both of those wheels. I returned a few days later to discuss the issue and they were happy to trade some work for the damage. In the meantime a third sensor went out so they agreed to replace my other two sensors at no charge due to the chips in my two wheels. Upon picking up the vehicle after the other two sensors were replaced I discovered more gouges in a third wheel but this time even worse than the first two. They denied responsibility on that one. These guys had been great to me for a long time in their old building but something has changed since they moved into their new building.
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September 2022 by N R
Our truck brakes went out so we had it towed to the Fairfield Bob Sumerel location. They said the repairs would be $4000.00. They have repaired the brakes in the past but even with the work they did it was still $4000.00 to fix. We had the truck towed to an actual mechanic and he fixed it for $800.00. He said they just charged you for everything they could and hoped you took the bait. Don't trust this place, find an actual mechanic.
