-
January 2024 by D W
I leave zero stars if that was an option, but I don't believe it is. I made my first phone call to AAA at 217 p.m. eastern standard time. I was told that I would have a vehicle here to pick up my car by 3:49 Eastern standard Time. 350 Eastern standard Time. I called back after much discussion it was decided that my new vehicle pickup time would be 549 at 5:49. I called back and was told that my new vehicle pick up time would be 8:35 p.m.. I find this to be totally ridiculous. If anyone at AAA would like to reach out to me, I'd be happy to share the call recordings with you with the time and date stamps
-
October 2023 by James Smith
Very nice and helpful representative. She gave me maps, trip-tik and suggestions on other items I was interested in.
-
July 2023 by Myra Keller
Everyone was so nice. Only issue was when I got home and looked at my trip tik it was the wrong route.
-
March 2023 by Deborah P.
I had tried for two days to reach someone at AAA by phone to obtain travel insurance. After being on hold and being transferred several times, I called the Princeton Road store and talked to Debbie. As always, she was very nice and extremely helpful. Thank you, Debbie.
-
November 2022 by Tim Land
Went in to get a trip planner for my New Jersey visit, with relatives.
-
November 2022 by Jr Javier
This was awesome service, broken ball joint and the gentleman who serviced not only took great care but did EXCELLENT WORK getting it back home and set it back . I wanna thank you guys in the office for getting my situation handled , and safely back home . AAA has my full support
-
August 2022 by Christina Bowling
Debbie Mc Connell is our wonderful agent who has helped us numerous times!Going to her from now on for future trips - it is so great to not have stress when planning ? ?
-
June 2022 by Paula Childress
Great. Michael was last associate to help me book rental car and insurance. ?
-
April 2022 by Cathy Butterfield
The visit and information was so very helpful for our trip and the employees were very nice.
-
December 2021 by Troy D
The towtruck driver was very nice and saved me some money on the towtruck fee. I got my car fixed to im very happy about that.
-
September 2021 by martin duncan
Teariable 7 hour wait in the heat for a tow
-
July 2021 by Greg Smith
Mary Wilson was wonderful to work with. She helped us plan and book our three family vacation. She gave us tips and must do's on the trip. Mary found us the best way to save money but still stay in quality hotels. If you need to book a Disney vacation, Mary is the best.
-
June 2021 by Julie W.
Have been a long-time AAA member. The Hamilton branch has good customer service. Typical stop for me is to get a map and whatever brochures available for the region we are traveling to. Stopped in recently to request information on the Finger Lakes region and was greeted promptly. Along with requested items received a few tips on a couple of attractions in that region.
-
June 2021 by Betty Kletrovets
I originally talked to a very nice lady in the Hamilton office. She transferred me to Deborah McConnell to handle my purchase of airline tickets. She was very helpful and considerate of my needs. She answered all my questions and I think she went the extra mile to take care of me. She is a real asset to your company!
-
May 2021 by None Ur
No help at all I could have picked an read my own books!
