-
July 2024 by Vic Vinegar
Any store that doesn't have a direct phone line to the store and is pushed to a national call center isn't a store whatsoever to me. Was on the phone for 20 minutes trying to get in contact with someone in the actual store to confirm information, but transferred eventually to a line that doesn't work and the call dropped. You'd expect a multi-billion dollar business to be able to handle store to store communication, but that's not the case here.
-
June 2024 by Kristen Arel
Went this past Sunday and had a great experience! (I believe his name is Dan) was exceptionally kind and helpful, and was able to solve my husbands phone issue quickly. 10/10 Dan!!!!!
-
June 2024 by Zak Edwards
Super friendly and helpful
-
June 2024 by Jared
Zachary is the man. Excellent location.
-
June 2024 by Rob Bellomy
Went in today and had a terrible experience. I asked the manager plain as day "can I keep my current upgrade, switch to be on my brother's plan, and then upgrade my phone?". I was told yes. I then switched to my brother's plan and then waited 45 minutes until they decided to help me again. A different employee then tried to sell us a 4th phone line which is not what we were doing or even discussing. The manager then said keeping the upgrade wouldn't be possible despite him telling me otherwise less than an hour beforehand. He then blamed me for mishearing the conversation. I could have easily just upgraded my phone and stayed on the current plan. Now I lost my upgrade because the manager did not know what he was talking about. Thanks for wasting my time and taking my upgrade away.
-
April 2024 by Stacey Renee
It's not a good experience at all. Got all the information wrong and then wouldn't help resolve the issue on the order that was their mistake. Instead, he laughed and charged me more money to fix the order. My advice go to a different location, do not go here.
-
April 2024 by Mr. Mudd
Adam was a massive help. He is extremely knowledgeable.
-
March 2024 by N B
Store employees have no technical skill, the employees were messing around and where they are like children. I end up returning my tablet due to Verizon not being able to fix my problem. They also wanted to charge me 30 bucks to troubleshoot when I just bought.
-
February 2024 by Mj Babcock
Very poor customer service. Representative helped me file a claim for a new phone via the Verizon insurance plan I pay for. Told me that a tech would deliver the new phone to my home the next day before 8pm. Not only did I NOT receive the phone the next day, but it took me 4 hours to get a customer service representative on the phone to explain that it wouldn't arrive for another day, and was being shipped via UPS. So I will still have to take the current phone, and new phone, to the retailer to be activated/ set up/ and info transferred. I canceled an entire day's worth of plans to be available, based on the instructions given to me by the store rep. If I could remember his name, I would absolutely drop it here for reference. Get your facts straight before you give customers instructions - you set yourselves and us up for failure when you don't have your S*** together.
-
February 2024 by neshia farrow
I went in for help and I advised the employee Brandon Lowrey that I was locked out of my account and I would need to log into the WiFi to try to unlock it. I advised him that the internet wouldn’t connect and any other question or concern I had after that was a bunch of I DONT KNOWS. the manager Delray was very rude, kept interrupting me and the associate I was speaking to being very aggressive and nasty towards me. I asked his name he stated his first name and I asked his last name and he rudely stated “it’s none of my business “ I wasn’t aware the associates can’t give out their last name so his response was not needed nor valid. he could’ve simply said no/no thanks/or I’m not required to give you my last name. I asked for his name so I could call and complain about his service and rude attitude. I have the conversation recorded bc I couldn’t believe how RUDE and SNAPPY he was. He literally didn’t offer anything but nasty responses to my questions when I came in for help with a company I’ve given my hard earned money to for years. I will send this complaint as high as possible bc with his customer service skills he needs to be trained again asap as a manager. And this video will be posted over social media so they can know about my experience with this awful manager
-
February 2024 by Neshia F.
the Grove City store has to be the worst Verizon location I've ever visited I went in for help and the manager Delray was very rude, kept interrupting me and the associate I was speaking to being very aggressive and nasty towards me. I asked his name he stated his first name and I asked his last name and he rudely stated "it's none of my business " I wasn't aware the associates can't give out their last name so his response was not needed nor valid. I asked for his name so I could call and complain about his service. I have the conversation recorded bc I couldn't believe how RUDE and SNAPPY he was. He literally didn't offer anything but nasty responses to my questions when I came in for help with a company I've given my hard earned money to for years. I will send this complaint as high as possible bc with his customer service skills he needs to be trained again asap as a manager.
-
January 2024 by Al Rodriguez
Upgraded two phones and added two lines and everything was great as they were gaining commission and money from me, but got home only to find out that the set up on the upgrades were not done correctly and I had to spend more than a day to correct. The lady at the store was rude and pushed me off to the customer service call center. I called to speak to the manager and he was even worse…a complete jerk. Then as I went through all of my account, I found that all kinds of stuff was added to my account (protection plan, family monitoring, and others) to the tune of an additional $90 in services I never asked or wanted. Then the Disney + bundle plan I had was also deleted. This store has piss poor integrity and lack of customer service which is clearly a reflection of their manager whom I had the displeasure of dealing with. Never dealing with this location again and will discourage others from going there. Absolutely the worst customer service and integrity. After reading all the other reviews, clearly this manager needs to be fired as he has no business being in that position.It is worth adding that this store can not be trusted with your personal information, still dealing with issues that this stores employees created and have had to contact the corporate headquarters and I’m filing a complaint with the Better Business Bureau.
-
January 2024 by wayne harrell
Waiting 2hrs after prolonged assurance everything would be worked out.All that got worked out was my patience....just a waste of time even after having to visit 2nd location to fix a problem they created and now I have no service although never even once have I been 1 day overdue ?????
-
January 2024 by Cristina Gil
Do not trust the store staff. Incorrect information provided that resulted in a waste of time. Very apathetic individuals, could care less. Believe the reviews, the service is awful.
-
January 2024 by Caitlyn Stephens
Good place and very friendly and nice service
