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November 2024 by CosmicKitty
I once in awhile as a (driving age teenager) come in to splurge or pick out something nice. My grandmother took me and my sister (13yo) to Kohl’s and I went in looking for a concealer. And it happened again- because I look like a young girl I’m immediately profiled as a preteen “Sephora Kid” who steals and messes up product testers.
I was watched like a hawk and pestered with the same “are you finding everything okay?” it was really uncomfortable. Like I get you guys have theft. It sucks. I work in a business I get it. I’ve gone in a few times within the past few months, twice with my mother. Same issue.
I don’t usually leave reviews but man, I’m upset. Also because my poor lil sis felt the same way and she wanted to leave so we left. She gets anxious easily and this did not help her at all :( She doesn’t even wear makeup but she came because she wanted to see what it was all about and why girls go gaga over it. Her first experience in a makeup store and I don’t think she wants to come back for awhile.
I’m coming here to give you business. Because I have different skin issues or concerns or needs that cannot be met by other stores.
I don’t have these issues at Ulta. I will be shopping online from now on.
Do better. Hire more employees, have better security, get more cameras! Put security tags on if I care!
I don’t want customer support reaching out. I’m just making my voice heard here.
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August 2024 by Mary Hagebusch
My first visit to a Sephora. Brenda explained the products I had questions about and went above and beyond to help me. I was really impressed with the wonderful customer service!
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May 2024 by Paige
There's a very good reason this khols/sephora has bad reviews. I've had my card charged wrong multiple times by cashiers too rushed to even care they messed up my finances. Customer service just doesn't care and does nothing to help you, I've gotten more empathy from automated Customer service machines than the khols customer services. Even simple things, like I purchased a lip balm but lost it the next night, still had the receipt and packaging. I just wanted a replacement or if I could get a refund. But no empathy, if anything the customer service rep treated me like I was stupid for even calling. As someone in the customer service industry, I know how hard it can be dealing with dumb callers, but being so overt with your annoyance is really rude. At least pretend to be nice and when the call is over, talk about me with your co workers ?
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September 2023 by Angelique Bradlee
Attempting to try scents, ambushed by an employee to purchase a sale item. I said no multiple times.When I actually found the scent I liked, I had to go to the counter to find an ill-equipped employee to assist. Said employee then charged more than the said price. Said the bottles were moved and she can't monitor that.Normally I am an Ulta Beauty lady, but gave Sephora a shot. Bad move on my part.
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March 2023 by Rachel Zandieh
It was my first time at this location and I was pleasantly surprised. The girl working was so pleasant and so helpful, I feel obligated to write this review so she knows how much she helped me. The product that she helped me pick out was not only in my price range, but it has actually changed the way I feel about myself. She was kind, patient, and even gave me a sample of the other product I was trying to decide between. It's the girl with blonde hair. I'm sure all of them are sweet, but she really went out of her way to make me feel comfortable and have a pleasant experience. I really think that she was one of a kind in the way that she treated the guest. Big Ups to whoever you are! You are amazing and I have not stopped thinking about how kind you were since. ❤️
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October 2022 by Melody Rose Dreher
I've just been in here 1 time but spent nearly $100 just because the girl was so nice and cute too. She helped me color match some new foundation and found me the perfect set of makeup brushes!! Thanks Sephora!
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August 2022 by Christine Spielvogel
Crystal was extremely helpful! Product knowledge was outstanding! She is an asset to your Company! Thank You! She made it fun.
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July 2022 by Melanie Sumner
Friday 7/15 I went to kohls 50 mins from my home in a place i am unfamiliar to do some school shopping for my daughter because that area has tons of stores and right away I’m being followed and that continues throughout the entire time I’m shopping. As I’m in the dressing room I hear over the speaker that the store is closing in 15 mins I begin to prepare to checkout and realize I cannot find my bank card so i begin retracing my steps and there is this employee who is also a manager following me yet again she was EVERYWHERE I went so I assume she thinks I’m doing the five finger discount so I show her the inside of my purse and the only thing in it is my phone before I go outside to check my car and somehow my phone fell out right after showing her the inside of my purse (I was rushing because it was closing time) I get out to my car can’t find my card and realize my phone is now missing too so I come back in and the kohls shopping bag I had along with the clothes I was going to purchase were missing.. & yep MY PHONE! I begin crying at that point and this manager said “no phone was reported being found” (it’s been a whole two mins since her and I seen my phone in my bag before it fell out) I begin running around frantically looking for my phone I get on the floor to make sure it’s not under anything and this manager keeps telling me to leave as I’m bawling telling her I have no way home I can’t get home without my gps I don’t know my way at all she kept telling me to leave and threatening the cops (there’s still other customers inside at this point) I again am still bawling telling her I’m scared I can’t get home without my phone) she didn’t offer to let me use a phone or to help me NOTHING. SHE. TOOK. MY. PHONE. My phone didn’t grow legs and run off to Jupiter I was in the same area before exiting the door which was by the door in the first place. She was inside for a whole 30 mins at least after closing time and left and walked by me like I was a piece of garbage. I had to ask a stranger to use her phone to call the only number I know by heart and by the grace of god my boyfriend picked up the phone and arranged someone to pick me up, I wasn’t able to get my phone and or car until 2 days later. I get an email(after complaining since the incident) from the senior Vice President and we arranged a phone call and this man does not think the manager should be fired he didn’t share the same feelings as I did and offered me a gift card, I declined because what she did to me is not slap on the wrist worthy it is being fired worthy and criminally charged worthy at the very least. Why this woman targeted me idk why this woman took my phone and didn’t care that I couldn’t get home without it idk why this woman wanted to hurt me idk I may never know but one thing I do know is I will not let this go easily at all under any circumstance. I fight and I don’t give up and no one deserves to be treated like that my heart is broke truly it is. & add having autism to the mix it was 10x more intense and traumatic for me.
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February 2022 by Melody Rose
I've just been in here 1 time but spent nearly $100 just because the girl was so nice and cute too. She helped me color match some new foundation and found me the perfect set of makeup brushes!! Thanks Sephora!
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November 2021 by J Drizzle
Staff needs more training, none of them have a shred of customer service skills. Went in Monday evening and despite there being 4 workers in the tiny store, none approached me while I shopped. When my girlfriend payed at their register for some makeup and clothes, they forgot to remove all the electronic tags from the clothing. So now I have to go to the store again just to have the tags removed. Why have the store inside of a Kohls if none of the workers know anything about ringing up clothing items?
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January 2021 by Brandi J. Newland
Cheap cheap clothes - and they block products b/c it furthers their agenda. ??????????????
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November 2019 by Jason Malmquist
I’m an Army Veteran and stopped in today to exercise my 30% off discount for Veterans Day. I was looking for some fall/winter wear and found an OSU hoodie I liked. Upon checkout I showed my military ID and the clerk said thanks for your service. She rang it up and then said there were exclusions to the 30% discount for Veterans and said I would not receive a discount for the hoodie. I’m really disappointed with Kohl’s trying to make themselves look good by offering a 30% discount for Veterans and then to find out a majority of the stores items don’t qualify. I’ll be spreading the word to my family and friends.
