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“I've always had great service from the USPS employees here. There are times the location is randomly closed for an hour but it's my go-to USPS location.”
“Quiet location with warm and friendly staff. Difficult to reach by car without having an on-campus permit or parking in a paid lot, but otherwise, I would visit this location more often.”
“Had no clue what I was doing when it came to shipping out an Xbox but an employee in there named Curt was super helpful! Helped me figure out which box and shipping method to use and was extremely patient with me while I figured out what I was doing. Thank you again to him!!”
“Robin was helpful. There was a short wait where the bell wasn't heard. She was apologetic (unnecessary) and mindful that she may have not heard the bell. I appreciated the quick and knowledgeable service. There was also a clerk the other day who mentioned a transition in roles to where being at the front was new again. I appreciated the insight as it allowed me to be patient within the circumstance. Good USPS location.”
“Excellent service from Taylor and David, the image of the place has been above and beyond. Typically very clean inside and definitely would recommend visiting in the mornings.”
“I deal with a lot of reselling items online & this is usually my go to post office since it’s right by my house. I have never really had a bad experience here, the staff is always kind and attentive towards me, I have also never had my items lost or anything, things arrive in a timely manner. Will continue coming here.”
“No matter how busy this post office is. Customer Service always has a friendly smile.
Thank you for your kind & friendly service even when some days are rough.”
“Everyone who works here is always friendly to me. I utilize a P.O. Box here for many of packages so they don't get stolen from my house. Often, when I pick something up that wouldn't fit in my box, the ladies already know me, and I rarely even have to wait in line.”
“I gave 5 stars because the guy who works here was so nice. He explained to me that this is not an actual post office it's a "financial office". You can only ship packages and buy stamps here. Anything that has to do with actual mail delivery or mail carrier issues you have to go to the Twin Rivers office (on the side of the building where hold mail is picked up). BTW, if you're sending out an overnight package the cut off time is 4:55 p.m. the same time as Twin Rivers post office. Even though Twin Rivers is open until 6:00 p.m.(not 7pm as advertised) the overnight cut off time is 4:55.Also, I just read a lot of the reviews on this post office regarding mail not being delivered. I am in the same situation. Informed delivery says I have mail every day but I rarely receive it. Sometimes it gets returned to Sender with the reason 'address unknown '. If my address was unknown then why do I sometimes I get mail?UGH..... But this situation falls upon the Twin Rivers post office not with this place, because it is not a real post office, it's basically just a retail store.”
“Lauren proved to be exceptionally sweet, kind, patient, and knowledgeable—making the entire process remarkably easy to comprehend. A heartfelt thank you to Lauren!”
“I just recently sent out a package from this location, the employees said the reviews here are old, they have upgraded their services. & from my experience, I really like this post office! ?”
“The lady working in the lobby today was hands down the nicest and most helpful USPS employee I have ever interacted with. She went out of her way to make sure I was doing the best thing for getting my wedding invites out and even offered to help me fix 80 envelopes I had issues with.”
“I feel for the staff working here, I really do (except one I'll get to in a second). The West side is a difficult, mean & often smelly crowd to do business with. The staff there were all accomodating of our late appt arrival for passport except the older blk lady who was saying very rude, prying things trying to get the other staff to turn us away for being late. Luckily they have a bigger heart than her. We have a complex co-parenting situation and took off work to be there and accidentally picked the wrong hour. She's looking for a fight with any customer, was rude to everyone! I appreciate the men there and young blk woman who were professional considering the impatient, verbal crowd behind us.”
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“This is the only post office in the Columbus area that when mailing overnight packages, the package will be delivered on time. Cut off time is 5pm for overnight delivery (post office is open till 6pm). Sometimes there is a long line and only 2 people working, but those 2 people are very friendly.”