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October 2024 by Brian McAvoy
Nice and professional people!
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October 2024 by CTN America Trucking LLC
Excellent Customer Service. My coolant started to leak profusely last night. I looked them up and stopped by. The tech even went outside to assess the problem but nothing could be done. He wrote me up so the morning team was aware. They brought my truck inside, determined I needed a water pump and immediately ordered one, replaced it, a few other items and I was on my way out the door. Job well done!!! Thank you very much
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October 2024 by Jeff Brown
Fast service. Good communication. Also they have showers for the drivers.
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October 2024 by Dora Lynn Townsend
Very pleased with there service would definitely come back if needed
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October 2024 by Jarrod Hinton
Parts crew are always on it.
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October 2024 by Early Bird Transportation
Excellent service and genuine customer care
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July 2024 by Cargo Trails
I recently had a disappointing experience with the Peterbilt dealership in Grove City, OH, which left me questioning their commitment to quality service. Here’s my story.
I own a 2023 Peterbilt 389 with a Cummins ISX engine. At 120,000 miles, Thanks to digital display I noticed the oil temperature would rise to a warning level of 245°F and then drop to 241°F while driving at 68 mph on flat land. This issue persisted whether the truck was loaded or empty, while the coolant temperature remained normal at around 177°F.
I took my truck to the Grove City Peterbilt service department and paid over $400 for diagnostics. They decided to pressure test the oil cooler and concluded it needed replacement, despite no signs of oil and coolant mixing. They estimated the repair cost at an additional $4,500. Shocked by the high cost, I declined their repair and sought a second opinion from my experienced mechanic friend in Ashville, OH.
My mechanic found nothing visibly wrong with the original oil cooler but, since it was already removed, I had him replace it with a new one for around $4,300, including clamps and seals. Unfortunately, the issue persisted.
I then took the truck to the Cummins service center in Hilliard, OH. They quickly identified the problem as a faulty oil thermostat and replaced it for $1,400, including diagnostic tests. The issue was resolved, and my truck's oil temperature returned to normal.
Reflecting on my experience with the Grove City Peterbilt shop, I am frustrated by their approach. Why did they recommend the most expensive repair first without considering the oil thermostat? Did they even know that there is an oil thermostat in the engine? Why didn't their expensive diagnostics reveal the faulty oil thermostat, which was a simpler and cheaper solution? Cummins' diagnostics pinpointed the exact issue, while Grove City Peterbilt’s unprofessionalism cost me over $6,500. Had I gone directly to Cummins, I would have saved a significant amount of money.
This experience taught me to be cautious about where I seek service. My advice: "Be very careful going to the Grove City, OH official Peterbilt." Sometimes, there's truth to the rumors.
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July 2024 by kenny orr
Great service . Timely and informative.
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July 2024 by Mr BadWrench
Always has what I need
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May 2024 by David Aliff
Nice drivers lounge service was great nice people
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May 2024 by Phil Stubler
Good service. Met me at the door to check truck in.
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May 2024 by Louise Lucci
Everyone was awesome and definitely come back here
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May 2024 by Papa Legba's Son
They won't even answer their phone in regards to truck is ready for pickup. Like they are doing you a favor.
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May 2024 by Ahssan Saas
Every time I have issue with my truck, I visit Peterbilt in Grove. Good customer service affordable price Nice work mechanics. Fast come fast serve thanks to all out there for us
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March 2024 by wesley pancho
Super nice people. Wait times are more than fair. I have no problems getting this truck serviced here
