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October 2024 by Jacki Callander
Fabulous driver! Careful and followed requests for placement. Thank you!!!
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October 2024 by Becky Ross Cagwin
Great job!!
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October 2024 by Lindsay Hoskins
Quick easy and efficient - 10 stars!
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October 2024 by jodie Clark
Very pleasant driver thank you
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October 2024 by Corwin Hiatt
Awesome delivery lots of help
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October 2024 by Lee Kiesel
Awesome driver! So much fun
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October 2024 by Maria Jackson
Great job
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October 2024 by Ty Fischer
Louis was great. Timely and very helpful delivering our Pack Rat storage
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October 2024 by mark harris
Luis was awesome. Hopefully you will dispatch him for pickup. Keep this employee and you will expand you business by word of mouth. Professional
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October 2024 by Karrie Stacey
Luis was great!
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October 2024 by Barbara King
Louis does a great job! Always quick to communicate and very easy to talk with!!
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August 2024 by Abhishek Sinha
I have recently completed my move from Connecticut to Ohio. There was no huddle, no follow-up, no damage thru Pack Rat. I am very satisfied with the service provided by them. Everything happened on time as per schedule. They became my preferred service provider.
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August 2023 by Jaimie Nuckolls
DO NOT USE THIS SHIPPING COMPANY. It’s been a nightmare. Central customer service has no idea what’s going on at local facilities. Oh, and wait times to talk to someone is over an hour…… Where do I even begin? So I was unaware that you can pay $50 to know (and possibly choose) if your container is AM or PM drop off and pick up (4 hour windows). This wasn’t offered to me at time of scheduling. The day before pick up I call to see if I can determine a window for pick up because it can be anywhere from 8 AM to 11 pm. Customer service says it’s too late for me to pay the $50 to even just KNOW time of day (not even choose a time). So we pull an all nighter to make sure containers are perfect by the potential 8 am pick up. Only for them to NO-SHOW!! I get a text from a manager at 8 pm stating no one is coming and he won’t give me a detail of when someone might be coming the following day. I should also preface this by stating my container wasn’t filled early because the driver told me it had to go in the road but didn’t give me a heads up that I might need a permit, so the city tries to condemn it…….and then the driver comes back and puts it in my driveway after we threaten them with the issue). After the no-show, customer service confirms the containers will be picked up 7:30-8 am the next morning. Get up early—again NO-SHOW. After many phone calls, driver shows up in the evening to tell me he can’t even take both containers that day!!! This is a home seller’s nightmare. Eventually he talks to manager and comes back for the second container after a “cancellation.” Customer service promises this delay in pick up won’t change drop off dates. Well, that was another lie. Containers will at least be 2 days late and they can’t even guarantee if this is accurate. SAVE YOURSELF. CHOOSE ANOTHER COMPANY. I understand there can be delays in travel, but they have NO IDEA what is going on at any moment during the service. Wait times are long.
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July 2023 by Tiara Johnson
I requested a 16ft for a delivery of anytime. Got a 30 minute call ahead Joe was very professional. Container arrives on time and the driver instantly said this isn’t going to fit in my condo parking spots. He went out of his way to try and figure out a plan and we didn’t have a successful solution after 30 minutes! I informed him that I literally had explained to the customer service representative what type of community I live in and she went ahead and said oh it will fit in your parking spots. My main concern is that customer service need to either pull the areas up on radar or have it where you can send photos in so they can determine if it fits rather then having the drivers make a trip for no reason just not to drop the container! This was very inconvenient for me I will never use this company again! I would rather go with a company who isn’t having a deal than someone who is cause by not being able to get my container dropped ruined my whole plan of moving. Also if the driver even dropped the container to see if it will fit or tried to work something out they will charge you! This company needs to take their customers complaints seriously!
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July 2023 by Jodi Schlosser
If I could leave 0 I would !! Was not charged price quoted, paid 380 for one month then was going to be charged 90 for pick up for a tiny unit!!! Called several times, was on hold twice over a half an hour and once 57 minutes, I ended up hanging up without speaking to anyone !! When I have finally gotten thru the person was very rude !! I would absolutely not recommend anyone use this company !!! Terrible, awful customer service !!! Funny thing when I selected option for new service someone answered immediately. Then transferred me and the automated service said I would have a wait time of over an hour !!
