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September 2023 by Kerri Patton
I just reserved and paid for my unit on Friday. On Sunday I went to load some of my items in the storage but I could not get my code to work at the gate. I called the number, that was visibly displayed, and immediately received help and was able to get a temporary code to get through the gate. Everyone since sign-up has been incredibly helpful and kind and courteous as well.
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September 2023 by Laurie Z
This was easy to set up, convenient to Oberlin for our kids to store their dorm supplies over the summer. Thank you!
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September 2023 by Meera Cirian
Very clean and easy to use facility
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August 2023 by Erin Shiba
Easy to set up reservation and payment. Facility is clean and entry instructions were straightforward. Very pleased to have safe, climate-controlled storage so close to town.
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August 2023 by Monica Patterson
Stupid expensive, door was broke, employees lies about checking my unit
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June 2023 by Michelle LancasterBurke
The storage facility itself I feel is secure. I just feel like the monthly fee is a lot for me since they changed ownership. So now if I can't pay on the 1st of the month, I am paying almost $200. This is a lot for me considering I'm single with a child in college and helping to take care of my parents, both in they're 90''s. I will say that they have worked with me which is a great help!!
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June 2023 by Thomas Bethel
They got rid of all the staff at our facility and then raised prices. Not a good way to do business. So far they have been OK with answering questions and providing services. The former owner of the storage facility was easy to work with and had a great staff.
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June 2023 by Dennis Brandenburg
Very courteous and friendly staff! The entire process was easy and quick. Thank you.
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June 2023 by Geneva Willis
Can't pay online and hard to get through to a customer service representative.
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April 2023 by suada duvette
It was good but the website kept crashing.
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April 2023 by Victoria Kayatin
Easy on line application and easy access. Once I had a problem getting out of the storage area. The electric eye and code not working. I called the office and it was resolved right away. They opened the gate remotely and kept it open for my movers to get in and out.
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April 2023 by Gavin Cahill
My experience has been good, I have faced no issues when it comes to access, security, or weather. and the fact that it can all be done online is awesome
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December 2022 by Melinda Cruz
Only downfall is that I wish the storage were available 24hr again at our oberlin location. I work overnight and don't always have time during the day to come and go if need be before dark!
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November 2022 by Matt Dickason
Clean, easily accessible units. Staff was friendly and receptive. Easy to contact.
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October 2022 by Ashley Lauren
I'm very happy with my experience when I had an issue valley storage tried to address it immediately. I appreciate everything they did. I would recommend valley storage to anyone.
