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July 2024 by harnerdennis
Excellent customer service ,Great Manager and staff focused on customer needs and satisfaction.
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April 2024 by Nina Sanders
We love this Rite Aid pharmacy. They are friendly and helpful. They make you feel like a person, not a number. :)
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January 2024 by Aubree Zimmerman
Very friendly and helpful staff.
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October 2023 by george geoffry
All of the employees that I have met are very helpful and friendly. I am glad that Genoa has a good drug store close by.
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October 2023 by Gary Enderle
Have been using this pharmacy for over 10 years. My wife is in need of consistent pharmaceutical services. They continually fail to complete her scripts on time and without notice. Discounts that my wife has in place for her diabetic insulin are misused and makes it very difficult on my wife not Rite Aid. Failure to secure refill authorization from her doctor who they do not get. Not having life saving standard prescriptions available when needed and shorting her prescriptions with out a word about it and then finding out they didn't even have it to complete. My wife's health and wellbeing is so important to me that we will be taking all of scripts elsewhere. Even if I half to drive 50 miles each way everytime I need her scripts filled and knowing that they will be accurate, properly filed and paid for and available when we need them. Good bye Rite Aid.
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July 2023 by Crystal Ridgley
Pharmacist is very rude. Doesn't like to fill ADHD med's. Lost my business.
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May 2023 by Kay Morr
All of the employees go above and beyond customer satisfaction expectations. I believe it's because it is because they all like what they're doing and it's not just a job.
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December 2022 by BudPaw
I just stopped in really quick to grab soda. Upon arrival, I entered and found the soda. 9$!?! Wow over priced, but 3 for 12. So I said fine, that's a heck of a deal. So I grab my soda and proceeded to the front. I didn't have a reward number at the time, and the gentleman tried to help me get one. Sadly it did not work. This amazing gentleman used his Manger powers to ring up the discount price. They have amazing service thank you so much
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October 2022 by jason floyd
I really wish there was another pharmacy in Genoa. This not only the most incompetent pharmacy I've ever been to, but by FAR the slowest. I'm not going to go into all the details of all the issues I've had. It would probably take me as long as it does waiting in their drive through line to explain everything. If you see more than 2 people in the line you're better off just leaving, because you're looking at about an hour wait.
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September 2022 by Robert Russell
Literally the worst pharmacy ever the staff is extremely rude and they never have your prescriptions done in timely manner. They have also several times given me the wrong prescription will not be using them anymore and strongly suggest you use a different pharmacy
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January 2022 by James Zeller
good drug/ convince store. I visit here frequently. I don't know why it has such a low review rating
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December 2021 by LynnBrandy wGdrive
The pharmacy is ALWAYS very understaffed and hours are always changing and REALLY BACKLOGGED. STAFF will not tell you that it will take days to fill or lie about not getting a prescription. My kid is on antidepressants and CAN NOT WAIT DAYS! IM TRANSFERRING TO MEIJERS. People's meds are so important so y wouldn't they tell you or doctor that wait time is days on end. Now longer cuz weekend. Do not go there!
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December 2021 by Brandy Lynn w
The pharmacy is ALWAYS very understaffed and hours are always changing and REALLY BACKLOGGED. STAFF will not tell you that it will take days to fill or lie about not getting a prescription. My kid is on antidepressants and CAN NOT WAIT DAYS! IM TRANSFERRING TO MEIJERS. People's meds are so important so y wouldn't they tell you or doctor that wait time is days on end. Now longer cuz weekend. Do not go there!
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December 2021 by Bobby LaCourse
Scheduled a vaccine and was told it was canceled. Time wasted and now I have to find a new appointment.
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November 2021 by Greg B
I used to have nothing but good things to say about this location, but the lack of personnel in the pharmacy is becoming ridiculous. Currently sitting in the pharmacy drive thru because the counter isn't open, and spent over fifteen minutes watching the line not move. I don't have the spare time to sit in line for an hour, but my hands are tied because I need my medications.
