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February 2023 by Just A Girl and Her Paper “Lindsey H”
I am a long-time customer of GenoaBank!Over the years, I have had only fabulous experiences banking with them, no matter my financial status.This bank is friendly, personal and I highly recommend!
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February 2023 by Just A Girl and Her Paper (Lindsey H)
I am a long-time customer of GenoaBank!Over the years, I have had only fabulous experiences banking with them, no matter my financial status.This bank is friendly, personal and I highly recommend!
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January 2023 by Heather Hille
Genoa Bank is the best bank hands down. I have been a customer for over 15 years. The staff have always been the most genuine and caring people. They go above and beyond to help any way they can. I now live an hour away but refuse to switch from my small town bank.
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January 2023 by Just A Girl and Her Paper “Lindsey Heilman”
I am a long-time customer of GenoaBank!Over the years, I have had only fabulous experiences banking with them, no matter my financial status.This bank is friendly, personal and I highly recommend!
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January 2023 by Rachael Paule
I have been a customer of GenoaBank for almost 15 years. Fast, friendly customer service every time!
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January 2023 by Arthur Heilman
Have been with Genoa bank for 10+ year always great customer service.
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January 2023 by colleen traver
I have been a Genoa bank customer for 21 years, always amazing!
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January 2023 by IrateRellik
Great customer service
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December 2022 by Big T
Best bank that I ever did business with. Ron branch manager and all employees at the Oregon branch are very kind and excellent customer service.
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July 2022 by Breanne Vincent
In the process of paying our Homeowners Insurance out of our escrow, Genoa Bank wrote a check for our account and someone elses (a stranger to us) because God forbid they write two checks. The insurance company didn't know it was supposed to go to two separate accounts and sent me a check for $400 (only in my name, not my husband's and not the banks). We were already expected a check for the exact amount, from the same insurance company, because we live in Michigan and they are issuing $400 refund checks to car insurance holders. So I didn't think anything of it and cashed the check. Two months later Genoa bank calls me to say "The insurance company messed up and didn't split it between both peoples accounts and then refused to call you because they said they didn't make the mistake." She said we now needed to pay the money to them. It took us several phone calls to talk to a supervisor and when we did she said "it wasnt our mistake". We told her "your clerk already told us that she wrote a check for two people on one check" she then immediately said she would need to talk to a supervisor and call us back.They still won't admit they made a mistake, and were not even bordering on an apology. The lady on the phone told us that the other homeowners had to cover their own Home Owners Insurance payment (despite having an escrow account) because other wise it would have been late. She tried to guilt me about it, as if she wasnt the one who made the mistake. Im fairly certain she shouldnt be discussing someone elses account with mine.All it would have taken was one extra check and an extra minute. We will obviously pay them....but how unprofessional.The hoops they make you jump through if a check has two people's name on it and they're not both in the car at the time of deposit....and then they write one check for two totally separate people's home owner insurance policies.Today I got a voice-mail at 9:13am from Brittany Traver that said "I spoke to my supervisor and she spoke with our VP of Operation who said we're requiring you to pay the $400. We will be sending you a letter in the mail"A couple minutes later we found out that they went ahead and withdrew the money from our account without approval and without formally notifying us.Side note: I haven't a family member who works at another bank and he said there is no way they would ever do that.
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April 2022 by deadpool 115
Worst bank ever. Charge me over $300 in overdraft fees instead of just not letting them take the money out and now trying to take me to court because of this. I told him most banks don't do this and they won't listen instead of taking away the overdraft fees whenever it's their faults. Do not sign up for Genoa bank they will screw you over in the long run
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April 2022 by Wolf Den
Worst bank ever. Charge me over $300 in overdraft fees instead of just not letting them take the money out and now trying to take me to court because of this. I told him most banks don't do this and they won't listen instead of taking away the overdraft fees whenever it's their faults. Do not sign up for Genoa bank they will screw you over in the long run
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December 2021 by Djzeela Kush
I have a good and trustworthy account manager that allows me to withdraw my profits anytime I want and I can monitor everything going on in my account when she is busy trading with her expert team and I don't have issues with pending withdrawals. I must admit that she's a very honest woman. I have no way of thanking her than letting people know about her services and recommend her for everyone to trade on her platform. She's 100% accurate and up-to-date. Kindly contact MRS loyce green
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June 2021 by Cassie Lynne
The fraud alerts are ridiculous. It flags anytime I try to purchase anything online so buying gifts is basically impossible. If I go on vacation I have to take cash because every single transaction will be flagged and my cards put on hold. They also will not work with Apple Pay! Switching banks immediately!!
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April 2021 by Jeff Stanko
Went to Genoa bank to open a business checking account and Sarah I think she was the branch manager wouldn't give me the time of day Very dissatisfied with Genoa bank services. The next day I went to Chase Bank and they were more than accommodating4-13-21
