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“Got some shoes for Christmas and couldn’t return them cause I was sick call them to exchange them for the same kind and was told I couldn’t exchange them for a bigger size so now I’m stuck with a pair of shoes that I can’t fit their exchange policy sucks if it’s a gift we could be able to exchange them.Update: I got into contact with the owner and he was very helpful and let me exchange the shoes for a bigger size. The transaction went smoothly and I was in and out. The store was nice and clean smell good the sales associate was very helpful to will be going back to buy more shoes from them”
“I couldn't have found a better group of women to help me purchase my mother-of-the-bride dress. The selections and styles were perfectly curated, making the process a breeze. I also fell in love with the other clothing in the shop and have made several more purchases since my MOB dress. This is hands down the best women's clothing store in the Cleveland area!”
“I love shopping at village trends. The staff are always helpful and lovely. I get so many compliments on all the cute things I purchase from village trends. The store is well stocked with a variety of sizes in all the best styles. I always feel confident and comfortable in the clothes I buy at village trends!”
“Truly one of the best places I've ever been! I stopped by while visiting Cleveland with my kids and the staff could not have been more friendly!! They had exactly what I was looking for (including a bag I had been trying to find for nearly a year!). They were even able to ship back one of the purchases so that I didn't have to carry it back in my suitcase! Our Uber back to our hotel broke down in the parking lot and the owner of the store came out and introduced himself and asked if he could help. He invited us back inside to wait and we had the nicest conversation about a mutual place we both enjoy to vacation. This is what every store should be, but it is hard to come by these days. Knowledgeable, friendly staff with an incredible selection! If you visit Cleveland, Cuffs should be your first stop!”
“Great place to work out. The staff is amazing and so sweet. First timers have no need to be scared they work with you. Amazingly validating but still make sure you get a great workout.”
“At Ruby’s finding a prom dress was easy. The store owner made sure my experience was a one and I really appreciate that. And it wasn’t like he just wanted to sell you any dress he made sure it fitted you.”
“Update: I am moving this company to five stars. They resolved this issue with nothing but professionalism. I very much appreciate their customer service.
This was an online order. I ordered some chainsaw chaps online May 31st. I received the wrong size in the mail. I talked to a customer service rep (who was extremely nice - Christina) on Thursday and had the wrong chaps sent back to the company on Thursday with a follow up email. I never heard anything back so I called Tuesday. Unfortunately the right size chaps were still not shipped out to me. I elected for a refund instead. Really nice people, but it would have taken 3-4 weeks from start to finish to get the right product. I bet the company is great, and the people seem really nice, but it didn't help me in the end.”
“Te employees were very friendly! From when I entered, to when I wanted to try on and answering my questions. I didn’t feel inferior at all which I tend to feel when I go into public these days. I truly felt they were there FOR me, even though I wasn’t the only one in the store. And when checking out, the sales associate made eye contact and addressed me by name! Made me feel valued and I will definitely be back!”
“Beautiful experience at this shop!! The clothes here are GORGEOUS‼️ The young lady that helped my daughter and I pick out clothes was so Professional, patient, and kind!!! Pay this spot a visit when you're at Beachwood mall, you will not be disappointed ?”
“If you haven’t shopped at Smooches you are missing out. It’s more than shopping it’s an experience. You will meet the most amazing team of women and have the best encounter with the owners.”
“Hiela was AMAZING!!!
She definitely needs a raise!!!
She was Attentive and Helpful!!
I was so comfortable.
I've been shopping here for years and that was my best experience yet!”
“I’ve been shopping at this boutique the past few years and have not had one bad experience. The owner always helps me (and my husband) pick me out the best outfits and is always so helpful. There’s always new clothes coming in with the seasons and I always walk out with something that I love. If you want good service, and need some fashion advice lol, blank is your place!!!”
“The cap on my insulated water bottle was broken. When they could not replace it, they offer me full credit against the purchase of a similar to bottle.
I decided to try super glue first. Happily it worked.
Great customer service!”
“I went to the Fly Fishing 101 with my son and two grandsons on Saturday April 13. Although it was windy the Orvis staff made the best of it. They were so patient with my grandsons. I really appreciated the time they spent. They really worked at breaking down the casting and line tying in a manner we could understand. Great group of people and would recommend it to anyone interested in learning more about fly fishing.”
“All the employees were very helpful despite being in a huge rush because of Black Friday, they offered help when I was confused looking for a specific item and when I couldn't find it. They were very sweet and kind and even price matched an item that was cheaper on their website, so I could buy it on the online value!”
“Today was my first time visiting The Loft in Legacy Village-Beachwood. Super impressed by the customer service received on 10/21/23, I purchased several items & returned a necklace without any issues.Thanks Lilly!& suggesting signing up for StyleRewardsadding The Loft to my fave shops!”
“I've been trying to get inside this store for awhile now and today was the day SOOO many beautiful clothes ladies ladies ladies you must stop in I know you will find something unique ?? ???❤️??”
“Best store ever! The staff is fantastic to work with; so helpful and kind! Great selection in all price ranges. Toni has the best eye for fashion, and displays it beautifully in her store. I will be a customer forever. Love the people here and feel like they are family!”
“I stopped in Saturday close to closing looking for something to wear that night. I cannot rave enough about the service I received. Both women working helped put together outfits for me and gave me feedback on everything. Their selection is great and I got lots of compliments on my outfit that night! I will definitely be a repeat customer!”
“We had such a great experience shopping at Chico's of Legacy Village. Joanne and Sherri were great. Joanne was enthusiastic and energetic about helping us find just the right outfit. Sherri was right there too! Giving her opinion and helping with the finishing touches. I venture to say if more in-store shopping experiences were like this - there would be less on-line shopping.”
“This place is one of my favorites. The sweetest sales associate helped assist me with my purchase, she even wrapped it so pretty! I love this cute boutique. I would give this place ten stars if I could!”
“Gianna and her staff at CLE Consignment are friendly, knowledgeable, and professional. I have sold and purchased items from them and received excellent service each time. CC is the only consignment store that I trust enough to purchase designer items at a discount in the area. I never have to question authenticity and love each treasure I have brought home. It is always a treat to stop in and shop at CLE Consignment!”
“I had ordered online and went to the store to pickup my order and it turned out not to look on me how I thought it would but all of the store associates helped me to find the right outfit for me. :) I am truly thankful for their time and all their help!!”
“Great clothes and customer service! I purchased a bathing suit that unfortunately had an inseam that unraveled after a single wearing. Returning to the store Margo demonstrated what unparalleled customer service means. You’ve earned a long term customer!”
“By far the best customer service experience I've ever had. Everyone is extremely friendly, knowledgeable. Fantastic assortment of clothing. I definitely will continue to go back.”
“Amanda whose a manager helped me with sizing and finding a strapless bra, while none were extremely flattering besides the strapless bando, she did not give up and tried and helped me more than I’ve ever had. Hands down the best customer service and she alone changed my view of VS.”
“We bought a beautiful mink jacket and I had some repairs done on my other fur coats David provided excellent customer service and we found some new friends he went the extra mile for us thank you David.”
“there store has fantastic customer service. Employees are eager to help with a smile and want you to leave satisfied with exactly the right fit. There is such a fantastic variety and a great clearance section in the back. They will assist you with fitting rooms and will always thank you for your visit.”
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“I loved shopping here for the first time, everything was really nice, employees are very kind, and the prices are very good for what there is. I definitely recommend shopping here!”