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September 2023 by Vanessa Baldwin
PLEASE READ, I KNOW ITS LONG.Grabbing my daughter some snacks before taking her to her grandmother's house, she drops a bottle, spills and breaks in front of the cooler. Instantly the shorter worker (Red shirt) grabs the broken bottle and cleans up the mess, i apologized, He says nothing. I go to the register shortly afterwards, the older man is ringing me out, I notice a double ding as he's ringing my water. I'm uncertain that's what happened. So I look at the receipt, I was charged for the broken water. I ask why, the older man stares at me, says nothing. So I'm standing there, waiting got an answer. The taller guy (black shirt) says she wants to know why, he was nice. The older man states you broke it. $2 is not a problem, paying for it not a problem. You could had said something before you charged me so i be aware. He hands be bags, have a nice day. I say nothing. He whispers as I walk away "rude". Before the short guy red shirt decides he wants to say something nowI told of them it's rude, you have no signs stating If you break it you buy it. I'm spending money in your business and your business etiquette is so poor that you wanna tell me it's common sense that I have to pay for something that was dropped by accident? No one has the right to charge my cars for anything unannounced. They didn't think i was paying attention but I was. I grew up on Willard, my mother still lives there since 1989. Out of all the gas stations in the area, I go no where but there. In 32 years, I've NEVER been treated like that. I'm even more mad because I passed three stores to go there because I love that place and now I'm going back. My mother sends me there frequently, not going. My daughter wanted to go to Turney one stop. Should had spent my money there, they charge you .10 cents for bags, super petty. But they let you know insknow of charging you and then insult your intelligence by assuming you know there unpublished store policies that's only shared amongst staff.
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August 2023 by Heather Bowers
I always go to this Sunoco when I need air in my tire because it seems to be the only working machine in Garfield Heights. I'm so glad I do because today, when I was done, my car wouldn't start. Dead battery. The technician was so very kind and helpful. He gave me a jump to get near the bay, and gave me the estimate for a new battery. Within an hour, I had a new battery and was on my way. Great customer service and friendly staff. THANK YOU!
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February 2023 by Emily Hill
They fixed my tire and called me to pick it up when it was done. I didn't stress about anything. Felt taken care of. Very decent prices too. Support and appreciation.
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February 2023 by Anita N
Love the guys in the after 5 pm crew! Always fast and always friendly!
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August 2022 by Brandy
Stop almost every morning. Attendant is super nice and friendly.
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October 2021 by Nycke Jones
They are very respectable. Understanding.
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October 2021 by Christian Davis
The inside the store is very clean you can see through the windows outside in the parking lot is very clean cuz I'm floyds have knowledge of their products and very respectable thank you very much have a great day
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September 2021 by Ariane Townes
Worst gas station in the world I tried to buy a vape pen it was a million other people in there he wanted me to try try it inside the store in front of everybody I was very uncomfortable and had a 12 pack of beer so couldn’t do to much anyways and when I tried it in my car it didn’t work went back in 30 seconds later and tried to get my money back they said no. Bad customer service and have no regards to keeping customers comfortable. This gas station is a joke. I recommend the Sunoco down the street off rockside
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July 2021 by Tonya Faye
Absolutely the worst Gas station in Ohio worst customer service and i will never reccomend this place its ghetto and should b closed.
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August 2019 by Jeff Trimble
They have a ton of hanging and freestanding signs advertising Chester's chicken as long as I've been coming here, about 6 months yet no chicken. Gatorade 2 for 3. buy one and pay 30 cents less. Everything way overpriced. Speedway down the street.
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July 2019 by Mathew Tyler Jordan
Been working on their chicken kitchen for about a year now.
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October 2018 by Phil Bullen
Terrific owner and service.
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March 2015 by NOT NECESSARILY.
Highly knowledgeable mechanic fixed my car that a few other places couldn't fix. Fair price too! I can't comment on their gas though.