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December 2023 by Yazmin Moore
The service was awesome. Thank you for the help when I needed to put the steering wheel fluid in and didn't know how. The service was just amazing. Definitely will be back.
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November 2023 by Myracle Brooks
A worker name Dayvon gave me great customer service with installing my headlight without extra charge. I think he is a great asset to the team because of his knowledge of vehicles and overall welcoming attitude.
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November 2023 by michael starlin
Good customer service, great employees. Go visit
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October 2023 by Zillah Williams
Great customer service, I was assisted by a gentlemen named Tommy, sales manager. very helpful, fast, courteous, great experience. Anytime that I need something for my automobiles, I will definitely be back at this store.
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September 2023 by Michael Chapman
First time at this location. I needed a funnel and found one a a decent price.
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September 2023 by On a Positive Note
Just stopped by Auto Zone on Turney Rd. in Garfield Hts, met Tommy who has impeccable customer service. Not only was he friendly from the moment I walked in the door!!! He shared all the comparisons for the item I selected!!! As a young lady shopping in an auto part store, I felt appreciated and heard, NOT taken for granted for my lack of knowledge!!!
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September 2023 by Micah
Came into this establishment wearing a backpack cuz on a motorcycle I have my wallet checkbook and other personal items and I'm almost 50 years the manager wanted me to leave my backpack by the front desk this location is going downhill hopefully this manager gets the clientele she deserves I will never be back there
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September 2023 by AtlasRunner
Very helpful and Friendly Staff
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August 2023 by chris carter
Excellent customer service. Can't remember the young mans but he sold my wife and I a Superman and Batman emblems for the car and we had an awesome conversation about DC superheroes. Batman is still the best ??
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July 2023 by Yusef Shafei
The guy didn't want to put in my headlight made me go to a garage for nothing.
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May 2023 by Octavia
If I could have gave this store a 0 I would have. I purchase a new battery March 5, 2022 and come to find out that they sold me a used battery. I would never purchase again because they are not honest.
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May 2023 by Ninja hyper
Very good and helpful especially Doug ?
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April 2023 by Patrick Gawryszewski
Had troubles with my credit cards being declined for a 4 dollar payment. They told me don’t worry about it and got it covered for me. Great guys and highly recommended!
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December 2022 by Regina Knott
Every time I went to this AutoZone I was in and out. Staff are very helpful and I haven't had a problem with my parts. Sooo. I will be back?
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October 2022 by Kristen Batzel
I truly had the best customer service experience of my life at this location, all thanks to the manager Brandon. My battery suddenly died on me, I got a jump from a stranger and went right to autozone. I called and let the employees know I was there to have my battery & alternator tested and I would be making a purchase for whatever I end up needing. They said “okay, we’ll be right out” this was at maybe 8:30. I waited 15-20 mins and then got concerned as they were about to close. I called back to make sure they remembered me, and they did not. Nobody remembered me calling and the employees denied taking my call, and said it was too late now as they had to close up the store. So I had no choice but to go home knowing my car wasn’t gonna start once I turned it off. My car was 100% dead in the morning. I am the only driver in my household and unfortunately I don’t even have my own jumper cables. I had nobody to help me or drive me. Very upset as this could of been avoided had the employee helped me as he said he would, I advised the manager Brandon of the situation the next morning who then offered me a discount on the battery. I told him I found a location where I could get it even cheaper so I was no longer interested. Regardless of the fact that I wasn’t planning on purchasing the battery from him anymore, he personally came to my house to jumpstart my car. I told him where I planned on going and he told me I more than likely wouldn’t make it that far given the condition of my battery. Seeing how helpless and defeated I was in the situation, Brandon decided he would give me a new battery free of charge. I immediately drove to autozone where he installed my new battery for me. I really couldn’t believe what he did for me, this level of customer service is very rare these days. I appreciate what he did for me more than I can put into words, and i am definitely a customer for life. Brandon deserves much praise and recognition as he took customer satisfaction to a whole new level. He truly turned my luck around and helped me more than he even knew as I’m in a really rough spot. He really made a difference for me and i am forever grateful.
