Walgreens offers a mixed experience for its customers. Many appreciate the friendly staff and helpful customer service at the pharmacy, where employees often go above and beyond to explain changes in medications. However, there are notable communication issues, particularly regarding prescription refills, leading to frustration for some customers who have to repeatedly request their medications. While there are occasional delays and technical problems, the overall service quality is recognized. On the retail side, Walgreens is described as a typical store where customers can quickly purchase snacks and other items, though some have mentioned that prices may be lower at other retailers. Overall, Walgreens has its strengths in customer service, but improvements in communication and pricing could enhance the shopping experience.
The pharmacist took the time to help us with our insurance/deductible needs. He was thorough and extremely professional.
April 2025
Chris and Thai advocated for me when I had a problem with my insurance. Thank you
March 2024
The four stars are strictly for the pharmacies customer service. They are so helpful and professional. There are little technical issues and small delays on prescriptions, but I appreciate the level of customer service and help they provide for my health.
