“I am 2nd time Cust to RK. I was told of the store by a contractor working on my our home. My wife & made it there for flowers before I did. I'm somewhat the type if it ain't broke don't fix it.
So being new to area and a long time TSC Cust in TX & MO as well as propane for RV while camping & other necessities. I went to the local TSC. Sadly I must say (3) times failures that shouldn't have been if the cust Svc knew there job. Each time involved my wife going to the store, to pick up something I needed.
As a cust and having to return something that was wrong, is a new win situation. The reward program they offer isn't worth to much, as well as other retail outlets with reward program. No one's rewards can make up for the inflation spike.
Well, with the disappointment at the local TSC (from a "Few not all employees not having knowledge of basics in there products)
It was time to leave a long time store, I had enjoyed going into and check out RK.
My experience upon entering the store I was greeted by Juanita and approached with a smile & upbeat personality and asked the normal question, " Do you have a CC w/RK"? Nope, never in a RK. Explained what I needed and it was a list involving several different sections through out the store.
Juanita, was very helpful and pointed out the areas.
I explained about my disability, no problem I will have help or she will help me. I agreed to do accept the CC offer which 99% I reject. Especially after becoming disabled, I can only stand so long. As well as very limited to weight I can lift.
She ended up taking me to a couple areas as well as meeting other employees, with knowledge as well as upbeat. There competitor, employees were less up beat, less knowledgeable and harder to find on the floor. Over all less staff, less products as well. And RK will match a lower price if you find and item for less.
Out with the old & in with the new ?”
“Love to go into Petland and play with the dogs. We have been test driving dogs for about a year, but we are not sure exactly what we wanted.
I have played with lots of dogs, big dogs, and little dogs and finally found my soulmate.
This dog was so kind and gentle. He was just so happy to be with us and out of his cage.
He kissed my wife's nose and gently tugged at my hoodie. He was just full of puppy love.
The staff was very helpful and knowledgeable about my new dog.
They even recommend a vet close to my house and went above and beyond in making this an enjoyable experience.
Thank you for my new dog, Frankie the Maltese”
“Very spacious place with a wide selection of items store associates are very friendly and are there to assist you. Prices are a little high but so is everywhere else these days.”